Bug 395383 - Settings are not saved in printer global settings
Summary: Settings are not saved in printer global settings
Status: RESOLVED WORKSFORME
Alias: None
Product: systemsettings
Classification: Applications
Component: kcm_printer_manager (show other bugs)
Version: unspecified
Platform: Ubuntu Linux
: NOR major
Target Milestone: ---
Assignee: Daniel Nicoletti
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-06-14 17:54 UTC by Artem
Modified: 2024-05-09 03:45 UTC (History)
6 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description Artem 2018-06-14 17:54:15 UTC
To reproduce the bug:
1. Open System Settings > Printers > Configure
2. Make changes for printer (Canon MP280 in my case)
3. Click "Apply" or "OK"
4. Open System Settings > Printers > Configure one more time to make sure settings have not been applied

Printer settings are not saved at least in KDE Neon Plasma 5.13, Kubuntu with KDE 5.12.5, Manjaro KDE 5.13
Comment 1 Artem 2018-06-14 17:57:56 UTC
To be more specific "System Settings > Printers > Configure > Printer options"
Comment 2 Daniel Nicoletti 2018-06-14 18:17:03 UTC
This is a duplicate of another bug, that I could not reproduce, not I can reproduce now, so if you would like this fixed I'll need you to do some better investigation. Does changing it via http://localhost:631 works? Do you have another printer that this also fails?
Comment 3 Artem 2018-06-14 20:01:55 UTC
Daniel Nicoletti>

Yes, default settings are applied after setting them in http://localhost:631 (thanks for that tip) and they stay changed if i open "System Settings > Printers > Configure > Printer options", but changing anything directly from there does nothing as i already described. This exactly problem occurs for my colleague i can't say which exactly model he has got but it is HP 3-in-1.
Comment 4 Ross 2018-11-18 23:10:20 UTC
I want to second it. I have almost the same issue:

SUMMARY

On Kubuntu 18.04.1 with Plasma 5.12.7 I can not save printer options properly. I have used the same printer with the same driver with Ubuntu 18.04 without any issues.

STEPS TO REPRODUCE

1. Open 'Printers--System Settings Module'
2. In 'Configure your printer' section, select 'Add printer'
3. Choose 'Manual URI'
4. In 'connections' type 'socket://IP' where IP is the ip address for the printer and then click on 'Next'.
5. Select 'Manually provide a PPD file' and then 'Next'.
6. Give the printer a name ...

Note: the driver is KONIKA MINOLTA C652SeriesPS(P)
 
After the printer is appeared in the list of Printers:

7. Set it as 'default' and click on 'Configure'
8. In 'Printer Options'change some settings
9. Apply -> OK
10. Open the Printer settings again and you see that the settings have not been saved.

OBSERVED RESULT

When opening a PDF file with evince to print, I think most of the options are available. The printer will print normally except that I do not see the staple option in evince (in the advanced tab) and so the printer does not apply staple. In Okular I do not see any staple option and presumably it should use the default settings (which are not saved in this case).

An observation in the first try:

Only in the first try to add staple option, I observed that evince has the option 'staple' available but together with a yellow color (kind of warning, don't remember exactly).

EXPECTED RESULT

Printer settings are not saved. In particular, staple options do not apply.

SOFTWARE/OS VERSIONS

Linux/KDE Plasma: Kubuntu 18.04.1
(available in About System)
KDE Plasma Version: 5.12.7
KDE Frameworks Version: 5.44.0
Qt Version: 5.9.5
Comment 5 Jaume Sabater 2018-11-30 09:05:01 UTC
I would like to second this bug. I am using KDE Neon 5.14 (Plasma 5.14.4, Framework 5.2, Qt 5.11.2, kernel 4.15.0-38), based on Ubuntu 18.04, and the behaviour I am experiencing is exactly as described in the bug report. My printer is a Dell 2330dn and I am using the drivers downloaded from Dell's website.

What extra information can I provide to help debugging this?
Comment 6 Fabio Forni 2020-08-22 10:20:31 UTC
I think
 - https://bugs.kde.org/show_bug.cgi?id=407672
 - https://bugs.kde.org/show_bug.cgi?id=409741

Are clone of this bug. Also, this is still happening on my machine (Solus KDE), but it's not happening on my girlfriend's machine running KDE Neon. Different printer too, though.
Comment 7 Mike 2024-04-04 12:29:02 UTC
We believe these issues to be solved in later Plasma5 and Plasma6 just released.  Please try again if you can and report back.  Thx
Comment 8 Mike 2024-04-09 23:19:18 UTC
(In reply to Mike from comment #7)
> We believe these issues to be solved in later Plasma5 and Plasma6 just
> released.  Please try again if you can and report back.  Thx
Comment 9 Bug Janitor Service 2024-04-24 03:46:49 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 10 Bug Janitor Service 2024-05-09 03:45:52 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!