Bug 362487 - [Huion 610] Cursor is misaligned with brush/tools
Summary: [Huion 610] Cursor is misaligned with brush/tools
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (other bugs)
Version First Reported In: 3.0 Beta
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
: 361698 (view as bug list)
Depends on:
Blocks:
 
Reported: 2016-04-30 01:35 UTC by zeusex81
Modified: 2017-11-19 16:50 UTC (History)
8 users (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


Attachments
tablet log (363.30 KB, text/plain)
2016-05-01 21:09 UTC, zeusex81
Details
faulty configuration screenshot (5.90 KB, image/png)
2016-05-19 17:20 UTC, zeusex81
Details
faulty configuration tablet log (325.94 KB, text/plain)
2016-05-19 17:21 UTC, zeusex81
Details
working configuration screenshot (5.67 KB, image/png)
2016-05-19 17:22 UTC, zeusex81
Details
working configuration tablet log (247.28 KB, text/plain)
2016-05-19 17:22 UTC, zeusex81
Details
pressure sensitiveness loss tablet log (140.37 KB, text/plain)
2016-06-03 23:38 UTC, zeusex81
Details

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Description zeusex81 2016-04-30 01:35:29 UTC
There is a constant offset on y between the brush center and the cursor.
It only happens when using tablet (mine is Huion H610Pro).
If I move the mouse it recenters correctly but as soon as I use the pen the offset is back again.

Reproducible: Always
Comment 1 wolthera 2016-05-01 11:18:35 UTC
Could I tempt you to make a tabletlog for me?

https://docs.krita.org/KritaFAQ#What_if_your_tablet_is_not_recognized_by_Krita.3F
Comment 2 zeusex81 2016-05-01 21:09:44 UTC
Created attachment 98739 [details]
tablet log
Comment 3 Julia 2016-05-07 14:38:37 UTC
I'm having this exact problem because I also have a 610pro, but I'm awful with computer stuff and I'm not really sure how to uninstall my drivers and install new ones. I went on the krita faq but it only shows how to do it on Linux, and I have windows 10. Idk how to do any of these things, please help!
Comment 4 wolthera 2016-05-11 20:07:58 UTC
*** Bug 361698 has been marked as a duplicate of this bug. ***
Comment 5 Michael 2016-05-11 21:16:54 UTC
I racked my brain over this for a long time but couldn't pinpoint the problem.
Comment 6 zeusex81 2016-05-13 20:09:49 UTC
Hello,
I kinda pinpoint what this bug is due to.
In the tablet driver we can choose the active surface, I usually select "screen ratio" which for me reduces the height and centers the area : http://i.imgur.com/TXP4hF1.png
But if I select "full tablet" or if I align the active area with the bottom of the tablet : http://i.imgur.com/k0wQwsz.png
it fixes the bug.

Plus when I saw Julia's post I wanted to try and I find out that there were a new driver.
I didn't through it would change anything because the bug is only on krita 3.0 (2.9 works fine) but it did...
This new driver works fine with both 2.9 and 3.0 so I don't know what to say.

@Julia : you can download the driver here : http://www.huiontablet.com/drivers/WinDriver/HUION_H610_H610Pro_1060Pro+_V12.2.14.zip
Extract the zip, right click on the exe, execute as administrator.
Comment 7 Dmitry Kazakov 2016-05-17 11:28:33 UTC
Hi, Zeusex81!

Do I understand it correctly that right now you can reproduce the problem only if you select "Screen Ratio" in the tablet driver? And the problem goes if you align the tablet area to the bottom of the tablet? If yes, could I ask you to make the following report for us:

1) [faulty configuration] Activate "Screen Ratio", make a screenshot of it.
2) Restart Krita and record a tablet log. Make sure you start logging before the tablet entered proximity. The log should contain a "# Getting current context data" block.

3) [working configuration] Activate configuration that works for you, preferably with non-zero "Decalage" field, make a screenshot of it.
4) Restart Krita and record a tablet log. Make sure you start logging before the tablet entered proximity. The log should contain a "# Getting current context data" block.

5) Attach the four files to this bugreport. 
6) Write the exact version of your Huion driver

The problem seems to be in the Huion driver. If I have all these files, I can forward the data to the people in Huion and they will probably fix it.
Comment 8 zeusex81 2016-05-19 17:20:14 UTC
Created attachment 99077 [details]
faulty configuration screenshot
Comment 9 zeusex81 2016-05-19 17:21:11 UTC
Created attachment 99078 [details]
faulty configuration tablet log
Comment 10 zeusex81 2016-05-19 17:22:03 UTC
Created attachment 99079 [details]
working configuration screenshot
Comment 11 zeusex81 2016-05-19 17:22:47 UTC
Created attachment 99080 [details]
working configuration tablet log
Comment 12 zeusex81 2016-05-19 17:26:01 UTC
And about the driver version I'm not sure, the installer tells 7.0 and in windows devices I see 8.0.1.0
Comment 13 Halla Rempt 2016-05-24 13:00:08 UTC
I cannotreproduce this issue with my H610 and the latest Huion drivers (v12.2.14) and Krita 3.0 rc1
Comment 14 zeusex81 2016-05-24 16:10:45 UTC
If you want to try the v7.0 driver : https://www.dropbox.com/s/2swb9h4l8s7tk55/h610-pro-win.rar?dl=1
Btw I noticed another bug with the v12.2.14 driver this time, the pen buttons (right & middle click) aren't recognized by krita.
Comment 15 zeusex81 2016-06-03 23:38:05 UTC
Created attachment 99351 [details]
pressure sensitiveness loss tablet log

Hello,
I've found another bug with the old driver, if I leave krita to start some other app (not all but for example Gimp 2.8) when I come back to krita I lose the pressure sensitiveness.
Comment 16 zeusex81 2016-06-04 00:23:11 UTC
Sorry, ignore previous comment, I've filed a new bug instead : https://bugs.kde.org/show_bug.cgi?id=363924
Comment 17 Dmitry Kazakov 2016-08-15 11:01:48 UTC
Hi, Zeusex81!

Do I understand it right that in newer version of the Huion driver the offset problem is not reproducible?

Do I also understand it correctly that in older version of the driver, the right/middle-button click worked fine and in newer ones it doesn't?
Comment 18 zeusex81 2016-08-15 20:40:36 UTC
Hello,
yes that's it.
Comment 19 m.drescher.s 2016-09-15 18:39:03 UTC
Hi,
I just bought a Parblo Coast 22 and I get the issue as well. If I change the resolution of the screen of the tablet the pressure sensitivity doesn't work and the cursor freezes every time I lift the pen until I move the cursor off the canvas. In GIMP and in Paint there is no offset.