Bug 387876

Summary:	Check mail stops working, must restart akonadi to fix
Product:	[Applications] kmail2	Reporter:	ajhanson
Component:	message list	Assignee:	kdepim bugs <kdepim-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	montel, rasasi78
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Arch Linux
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description ajhanson 2017-12-13 19:04:52 UTC

Note -- this problem has appeared in Bug 25155, 33770, 35862.  There may be others, but this is all the "Possible Duplicates" gives me, and they're all from over ten years ago.

Using Arch Linux, Kmail 5.6.3 (though this problem has existed for quite some time).  Kmail "about" says KDE Frameworks 5.40.0, QT 5.9.3, the xcb windowing system.

When I first boot my computer, Kmail works fine and syncs with my Exchange account (the account has it as an IMAP Mail).  For a while, if I receive new email, it also syncs.  

After some time though, Kmail stops syncing properly.  Pressing the "Check Mail" button appears to do something, but doesn't sync.  I know there are unsynced emails through my phone and a web client.  I don't have a great answer for how long it takes to get into this state, or what triggers might be causing it.

Restarting Kmail doesn't solve the problem.
Rebooting the computer does.

Happy to send logs; just let me know what I'm looking for.

Comment 1 Laurent Montel 2017-12-14 05:49:26 UTC

First at all, use "akonadictl stop" wait that it was stopped (verify it with akonadictl status"
and after that "akonadictl start" so it's not necessary to reboot machine.

Comment 2 Christoph Feck 2018-01-02 17:08:29 UTC

Did comment #1 help to resolve the issue?

Comment 3 ajhanson 2018-01-02 19:31:53 UTC

(In reply to Christoph Feck from comment #2)
> Did comment #1 help to resolve the issue?

In a sense, yes.  Restarting akonadi does work, but it doesn't actually prevent the problem from arising.  I don't face this issue with Thunderbird (for example).

Comment 4 Justin Zobel 2022-11-21 08:22:14 UTC

Thank you for reporting this issue in KDE software. As it has been a while since this issue was reported, can we please ask you to see if you can reproduce the issue with a recent software version?

If you can reproduce the issue, please change the status to "REPORTED" when replying. Thank you!

Comment 5 Bug Janitor Service 2022-12-06 05:16:49 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 6 Bug Janitor Service 2022-12-21 05:19:17 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!