Bug 378721

Summary:	Cannot paint in canvas
Product:	[Applications] krita	Reporter:	thomasazalea
Component:	Brush engines	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED DUPLICATE
Severity:	critical	CC:	halla, may.Hunt
Priority:	NOR
Version:	3.1.2
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description thomasazalea 2017-04-12 23:31:28 UTC

My cursor is frozen within the canvas.  This is the same result for all of my files and new files. I cannot paint at all.  I cannot paint with the mouse or the pen. I am using Windows 10.  I have tried the following:
1. restarting computer
2. ensuring windows is fully up to date and then restarting
3. uninstalling, restarting, and reinstalling Krita

Thank you!

Comment 1 Halla Rempt 2017-04-13 07:18:51 UTC

Try to disable opengl: I suspect you've got one of systems with an intel display chip and a broken driver. Please tell us the exact brand and model of your computer and version of the display chip and display driver if so...

https://docs.krita.org/KritaFAQ#Krita_starts_with_an_empty_canvas_and_nothing_changes_when_you_try_to_draw_or_Krita_shows_a_black_or_blank_screen_or_Krita_crashes_when_creating_a_document_on_my_Windows_system_with_an_Intel_GPU

It _is_ a bug in the driver, but for some of the reason, none of us developers have received a windows update with a broken driver :-(

Comment 2 may.Hunt 2017-04-18 11:52:07 UTC

When I paint on the canvas, it doesn't show, only when I minimize the screen and come back, it shows. 
I can't see my brush move, when I move my mouse, only when I go to the toolbar it appears again.

Comment 3 Halla Rempt 2017-04-18 13:48:48 UTC

Please tell me the exact version number of your display driver (see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html). If the first number is lower than 15, it is outdated, and you should update.

*** This bug has been marked as a duplicate of bug 360601 ***