Bug 361924

Summary:	The touch screen zoom/move feature stopped working and it's frustrating me to the edge.
Product:	[Applications] krita	Reporter:	Sebe579 <Karameerose>
Component:	Usability	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED DUPLICATE
Severity:	normal	CC:	darthzero1987, halla
Priority:	NOR
Version First Reported In:	2.9.10
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Sebe579 2016-04-18 07:44:01 UTC

I can't seem to get the touch screen move/zoom feature to work
I really wanna work on this drawing for Kappika, but the zoom gesture i use, a LOT, so it makes it really really hard to draw with it not working.
If theres a quick way to fix this or to get it to work again,  i'd like to know.
it stopped working on the 2.9.10 and i went to update it to 2.9.11 and it still isn't working.
I'm using a windows 10 nextbook 2 in 1 tablet to draw (wanting to update it to Ubuntu studio but i'm too lazy and my PC's filled with files, can't copy them over anytime soon so)

Reproducible: Always

Steps to Reproduce:
1. Open the program.
2. Try to zoom in or move with the 2 finger gesture

Actual Results:  
It didn't move at all, i tried to restart my Pc and reinstall it again, but it still didn't move/zoom in (i use it to zoom in and move

Expected Results:  
when i put my fingers on the screen and move them away/apart, the  screen is supposed to zoom in
when i close them together, the screen is supposed  to zoom out.
Also in this action, i can move the screen around as well.

It's fustrating me out of my mind...

Comment 1 Halla Rempt 2016-04-18 11:49:51 UTC

Hi,

I'm sorry, but I doubt that this is a bug in Krita: you say that it stopped working while you were using 2.9.10. That means that krita itself didn't change, so logically, if it worked before with the same krita that it doesn't work with now, that means that something else on your system changed and broke the gesture. We're getting bug reports all that time that basically come down to "I got a Windows 10 update and now X, Y or Z in Krita doesn't work anymore", but we're not the ones making the Windows updates!

Here on my surface pro 3,  pinch zoom and pan still works fine, though I mostly test with the 3.0 alpha these days. If you are running a 64 bits version of Windows, you can give that a try: http://valdyas.org/~boud/krita-master-fb07755-x64.zip -- it's a really experimental build with a different compiler. Just extract, and run bin/krita.exe. It will not remove your installed version of Krita and it will not mess with your existing settings.

Comment 2 Halla Rempt 2016-04-18 11:58:41 UTC

Ah, and I remember that we had this report before

https://bugs.kde.org/show_bug.cgi?id=356959

for that reporter, it started working again, which sounds like windows doing some stuff internally..

*** This bug has been marked as a duplicate of bug 356959 ***

Comment 3 Sebe579 2016-04-19 07:39:09 UTC

Ahh, alright, makes sense that windows may be the problem.
Also i didn't see the other bug, guess i didn't put in the correct words to find it, sorry.

Comment 4 Halla Rempt 2016-04-19 09:06:34 UTC

Finding duplicates is a bit of a dark art :-)