Bug 356959

Summary:	two finger zoom gesture stopped working
Product:	[Applications] krita	Reporter:	charlottegreencharlotte
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED NOT A BUG
Severity:	major	CC:	halla, Karameerose
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	unspecified
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	attachment-24090-0.html attachment-8515-0.html

Description charlottegreencharlotte 2015-12-20 16:12:29 UTC

using Surface Pro 3. Used to be able to zoom and pan with two fingure gesture. Now can only pan. Can still zoom in other programs.

Reproducible: Always

Steps to Reproduce:
1.Open Canvas
2.Try to zoom with gesture
3.Doesn't work

Actual Results:  
Still doesn't zoom

Expected Results:  
Should zoom

Comment 1 Halla Rempt 2015-12-23 08:53:23 UTC

Hi Charlotte,

I haven't yet had time to test on my SP3, but could you tell me which version of Krita you are using exactly? Thanks,

Boudewijn

Comment 2 charlottegreencharlotte 2015-12-24 05:29:29 UTC

Created attachment 96285 [details]
attachment-24090-0.html

Version 2.9.10
Thanks!

On Wed, Dec 23, 2015 at 3:53 AM, Boudewijn Rempt via KDE Bugzilla <
bugzilla_noreply@kde.org> wrote:

> https://bugs.kde.org/show_bug.cgi?id=356959
>
> --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> ---
> Hi Charlotte,
>
> I haven't yet had time to test on my SP3, but could you tell me which
> version
> of Krita you are using exactly? Thanks,
>
> Boudewijn
>
> --
> You are receiving this mail because:
> You reported the bug.
>

Comment 3 Halla Rempt 2016-01-05 11:40:36 UTC

Hi Charlotte,

Someone came by on our chat channel the other day with the same problem. Could you try to:

* close krita
* go to %APPDATA%\Roaming with the explorer file manager
* rename the krita folder to krita.bak
* start krita again.

This fixed the problem for the person on Irc.  If that solves the problem for you, too, could you make a zip archive of the krita.bak folder and send it to me so I can check what's up?

Comment 4 charlottegreencharlotte 2016-01-05 22:01:57 UTC

Created attachment 96476 [details]
attachment-8515-0.html

The zoom problem actually fixed itself a couple days ago. I don't know what
happened, but I didn't change anything in my computer settings or in the
program and it randomly started to work again.
Thanks!
Charlotte

On Tue, Jan 5, 2016 at 6:40 AM, Boudewijn Rempt via KDE Bugzilla <
bugzilla_noreply@kde.org> wrote:

> https://bugs.kde.org/show_bug.cgi?id=356959
>
> --- Comment #3 from Boudewijn Rempt <boud@valdyas.org> ---
> Hi Charlotte,
>
> Someone came by on our chat channel the other day with the same problem.
> Could
> you try to:
>
> * close krita
> * go to %APPDATA%\Roaming with the explorer file manager
> * rename the krita folder to krita.bak
> * start krita again.
>
> This fixed the problem for the person on Irc.  If that solves the problem
> for
> you, too, could you make a zip archive of the krita.bak folder and send it
> to
> me so I can check what's up?
>
> --
> You are receiving this mail because:
> You reported the bug.
>

Comment 5 Halla Rempt 2016-01-06 11:52:02 UTC

Okay, thanks for getting back to us!

Comment 6 Halla Rempt 2016-04-18 11:58:41 UTC

*** Bug 361924 has been marked as a duplicate of this bug. ***