Bug 508711 - The laptop shuts down (goes blank as if the kernel crashed)
Summary: The laptop shuts down (goes blank as if the kernel crashed)
Status: RESOLVED WORKSFORME
Alias: None
Product: kde
Classification: I don't know
Component: general (other bugs)
Version First Reported In: unspecified
Platform: Arch Linux Linux
: NOR crash
Target Milestone: ---
Assignee: Unassigned bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2025-08-25 12:06 UTC by kropt
Modified: 2025-09-24 03:47 UTC (History)
1 user (show)

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Description kropt 2025-08-25 12:06:32 UTC 
We have an MSI laptop with an Intel Core i5-10500H 2.5GHz processor and an NVIDIA GeForce RTX 3050 mobile graphics card.

STEPS TO REPRODUCE
1.  install artix linux 6-16-2-artix1-1
2. instal plasma-desktop xorg nvidia-open-dkms nvidia-utils linux-firmware-nvidia
3. some setup 
4. startx

OBSERVED RESULT
About a minute after startx, the laptop reboots.

EXPECTED RESULT
KDE session launched, desktop open, computer functioning normally

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: artix linux 6-16-2-artix1-1
KDE Plasma Version: plasma-desktop-6.4.4.1
KDE Frameworks Version: 
Qt Version: 6

ADDITIONAL INFORMATION
There are no fatal errors in the xorg logs.
Because the kernel crashes, dmesg also shows nothing.
I tried running simple windows on Xorg and couldn't reproduce the problem, so I decided that the issue was with kde.

I have been using KDE for two years, but after updating KDE, I can't do anything about my laptop crashing.
Comment 1 TraceyC 2025-08-25 20:27:04 UTC 
This may or not be a crash, but we need to determine that first.

As the message at the top of the summary says, if something crashed, we need a backtrace of it so we can figure out what's going on. Can you please attach a backtrace of the crash using the coredumpctl command-line program, as detailed in https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports#Retrieving_a_backtrace_using_coredumpctl ?

If there are no crashdumps, something else is happening.

Thanks.
Comment 2 Bug Janitor Service 2025-09-09 03:48:42 UTC 
🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2025-09-24 03:47:36 UTC 
🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.