Bug 508167 - 3CX VOIP caller ID is unknown as seen by paired device
Summary: 3CX VOIP caller ID is unknown as seen by paired device
Status: REPORTED
Alias: None
Product: kdeconnect
Classification: Applications
Component: android-application (other bugs)
Version First Reported In: 25.04.3
Platform: Other Linux
: NOR wishlist
Target Milestone: ---
Assignee: Albert Vaca Cintora
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2025-08-12 18:11 UTC by Malik Kennedy
Modified: 2025-08-12 18:12 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:

Attachments
Add an attachment

Note You need to log in before you can comment on or make changes to this bug.
Description Malik Kennedy 2025-08-12 18:11:05 UTC 
SUMMARY
When receiving a call with the 3CX soft phone Android application, on the a paired Linux device KDE Connect shows Unknown Caller instead of the caller ID shown in Android's notification. 

I would not be surprised if there is not be much interest in supporting KDE Connect's integration with relatively unpopular non-free software and because I wonder if this occurs for other dialers I may try to find the time to reproduce using a free one.

STEPS TO REPRODUCE
1. Receive call to a 3CX number associated with an android app installation


OBSERVED RESULT
1. Caller ID on phone 
2. 'Unknown Caller' as ID on Linux device

EXPECTED RESULT
1. Caller ID on Linux device is as shown on phone

SOFTWARE/OS VERSIONS
Windows: N/A
macOS:   N/A
Linux/KDE Plasma:   
    $ kinfo
    Operating System: Fedora Linux 42
    KDE Plasma Version: 6.4.3
    KDE Frameworks Version: 6.16.0
    Qt Version: 6.9.1
    Kernel Version: 6.15.9-201.fc42.x86_64 (64-bit)
    Graphics Platform: Wayland
    Processors: 12 × Intel® Core™ i5-10500T CPU @ 2.30GHz
    Memory: 64 GiB of RAM (62.5 GiB usable)
    Graphics Processor: Intel® UHD Graphics 630
KDE Plasma Version: 
    $ plasmashell --version
    plasmashell 6.4.3
    $ kinfocenter --version
    kinfocenter 6.4.3
Qt Version: 
    $ qmake --version
    QMake version 3.1
    Using Qt version 6.9.1 in /usr/lib64
KDE Connect (Linux) Version: version 25.04.3

Google Phone (Android App) version: 
    version 184.0.785204977-downloadable
    com.google.android.dialer
    versionCode 18892513

3CX (Android App) version: 
    version 20.4.0
    com.tcx.sipphone14
    versionCode 2004022

ADDITIONAL INFORMATION
Comment 1 Malik Kennedy 2025-08-12 18:12:32 UTC 
KDE Connect (Android) Version: 
    version 1.29.0
    org.kde.kdeconnect_tp
    versionCode 12900