Created attachment 176503 [details] Unable to Change and Save Main Display Resolution and Scaling Settings Unable to Change and Save Main Display Resolution and Scaling Settings
could we have some more info please? which edition? what exactly happens when you do change the settings ? etc?
This is a freshly installed version of kde neon 6.2 + updates. Only on the built-in monitor, when changing the resolution + scaling after pressing keep, there is no message testing the appearance and counting down the timer and asking if to keep the changes like on the monitor connected via hdmi. On the icon the built-in display only replaces the data, but after refreshing the window it returns to the initial k and scaling 225%. Once approved, the appearance does not change. I thought it was an installation error. I made a new bootable disk and installed linux from scratch and the same thing.
Distributor ID: Neon Description: KDE neon 6.2 Release: 24.04 Codename: noble
plasmashell 6.2.4
Anything else?
Hi - to make sure folks are trying to reproduce the same behavior you're seeing, could you please provide: * Specific steps to reproduce - as exact as possible, including the labels on the buttons being clicked, the order in which you're seeing things, etc. I think I generally understand what you wrote in comment 2, but am not sure exactly what you did when you described "changing after pressing keep", "refreshing the window", and things like that. A good sample Steps to Reproduce can be referenced here: https://community.kde.org/Get_Involved/Issue_Reporting#Steps_to_Reproduce * If at all possible, a screen recording (using Spectacle, for example) - to help make sure folks are reproducing your specific steps and tracking when and where the results match or differ on their own systems Thanks!
(In reply to John Kizer from comment #6) > Hi - to make sure folks are trying to reproduce the same behavior you're > seeing, could you please provide: > > * Specific steps to reproduce - as exact as possible, including the labels > on the buttons being clicked, the order in which you're seeing things, etc. > I think I generally understand what you wrote in comment 2, but am not sure > exactly what you did when you described "changing after pressing keep", > "refreshing the window", and things like that. A good sample Steps to > Reproduce can be referenced here: > https://community.kde.org/Get_Involved/Issue_Reporting#Steps_to_Reproduce > > * If at all possible, a screen recording (using Spectacle, for example) - to > help make sure folks are reproducing your specific steps and tracking when > and where the results match or differ on their own systems > > Thanks! Please the recording. https://drive.google.com/file/d/1S5VrTV1WPR-l9ezCE-gwhDutsooVE3R2/view?usp=sharing
It looks like that Google Drive link is access-restricted - could you allow folks with the link to view it?
Created attachment 177019 [details] attachment-2555757-0.html Ok I added access śr., 1 sty 2025, 16:41 użytkownik John Kizer <bugzilla_noreply@kde.org> napisał: > https://bugs.kde.org/show_bug.cgi?id=497302 > > --- Comment #8 from John Kizer <john.kizer@proton.me> --- > It looks like that Google Drive link is access-restricted - could you allow > folks with the link to view it? > > -- > You are receiving this mail because: > You reported the bug.
Thanks - can you also provide what your device's graphics card setup is? A tool like `inxi -G` is helpful for that as it will list multiple cards if present along with their driver versions.
Created attachment 177048 [details] attachment-2830284-0.html tomasz@tomasz-20378:~$ inxi -G Graphics: Device-1: Intel 4th Gen Core Processor Integrated Graphics driver: i915 v: kernel Device-2: NVIDIA GM107M [GeForce GTX 860M] driver: nouveau v: kernel Device-3: Bison Lenovo EasyCamera driver: uvcvideo type: USB Display: wayland server: X.org v: 1.21.1.11 with: Xwayland v: 23.2.6 compositor: kwin_wayland driver: X: loaded: modesetting unloaded: fbdev,vesa dri: crocus,nouveau gpu: i915,nouveau resolution: 1: 1680x1050 2: 1707x960 API: EGL v: 1.5 drivers: crocus,nouveau,swrast platforms: wayland,x11,surfaceless,device API: OpenGL v: 4.6 compat-v: 4.3 vendor: intel mesa v: 24.0.9-0ubuntu0.3 renderer: Mesa Intel HD Graphics 4600 (HSW GT2) API: Vulkan v: 1.3.275 drivers: N/A surfaces: xcb,xlib,wayland tomasz@tomasz-20378:~$ Monitor connected via hdmi works normally, problem only with built-in display czw., 2 sty 2025 o 06:25 John Kizer <bugzilla_noreply@kde.org> napisał(a): > https://bugs.kde.org/show_bug.cgi?id=497302 > > John Kizer <john.kizer@proton.me> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Assignee|neon-bugs@kde.org |kscreen-bugs-null@kde.org > CC| |plasma-bugs@kde.org > Product|neon |systemsettings > Component|general |kcm_kscreen > Version|unspecified |6.2.4 > > --- Comment #10 from John Kizer <john.kizer@proton.me> --- > Thanks - can you also provide what your device's graphics card setup is? A > tool > like `inxi -G` is helpful for that as it will list multiple cards if > present > along with their driver versions. > > -- > You are receiving this mail because: > You reported the bug.
Thanks for providing that! Two follow-up questions there: * Are you able to change the resolution and scaling settings on the laptop display if the external display isn't connected at all (ex. when it's the only one present in that configuration screen)? * Does this issue occur if you boot from a live USB - not reinstalling, just using the live environment? Thanks,
Created attachment 177058 [details] attachment-2879930-0.html If I unplug the hdmi and on the laptop screen it is the same - it doesn't work, when using the system with usb the scaling change works and the resolution is only the maximum 4k, I don't have a select with a different resolution. This bug makes it very difficult to work on multiple monitors. czw., 2 sty 2025 o 19:00 John Kizer <bugzilla_noreply@kde.org> napisał(a): > https://bugs.kde.org/show_bug.cgi?id=497302 > > --- Comment #12 from John Kizer <john.kizer@proton.me> --- > Thanks for providing that! Two follow-up questions there: > > * Are you able to change the resolution and scaling settings on the laptop > display if the external display isn't connected at all (ex. when it's the > only > one present in that configuration screen)? > * Does this issue occur if you boot from a live USB - not reinstalling, > just > using the live environment? > > Thanks, > > -- > You are receiving this mail because: > You reported the bug.
How long will it take to correct this error? It seems to me that it is very important and interferes with work?
Until someone can reproduce the issue, presumably. I haven't been able to; this is all working fine for me.
I tried to reproduce on git-master (Wayland) using steps from the screen recording. I couldn't reproduce. Laptop with AMD GPU connected to an HDMI monitor I also tried to reproduce in a KDE Neon Developer Ed. VM, as well as Neon User Ed. VM and couldn't reproduce there either Steps: - Go to Display Configuration - Change resolution of built-in screen - Use an arrow to change scale, click Apply. I saw the confirmation and choose Keep - Go to another settings panel and go back to Display Settings. Confirmed the changes had been applied
Created attachment 178033 [details] attachment-2333593-0.html I installed a clean x3 system and still the same. On the older version 5.x everything worked normally? Is there any other way to change it? śr., 29 sty 2025 o 22:45 TraceyC <bugzilla_noreply@kde.org> napisał(a): > https://bugs.kde.org/show_bug.cgi?id=497302 > > --- Comment #16 from TraceyC <kdedev@tlcnet.info> --- > I tried to reproduce on git-master (Wayland) using steps from the screen > recording. I couldn't reproduce. > Laptop with AMD GPU connected to an HDMI monitor > > I also tried to reproduce in a KDE Neon Developer Ed. VM, as well as Neon > User > Ed. VM and couldn't reproduce there either > > Steps: > - Go to Display Configuration > - Change resolution of built-in screen > - Use an arrow to change scale, click Apply. I saw the confirmation and > choose > Keep > - Go to another settings panel and go back to Display Settings. Confirmed > the > changes had been applied > > -- > You are receiving this mail because: > You reported the bug.
Does changing the resolution/scaling work as normal on a live USB of a totally different Linux distribution, like Ubuntu Desktop (the GNOME edition)? Just thinking if there's a possible kernel + your hardware interaction there?
🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME. For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging. Thank you for helping us make KDE software even better for everyone!
Currently, it doesn't work the same on the USB. In earlier versions kde neon 5.xx worked normally, so I asked for an error. What else should I give you? I'm not asking for it to fix it if it didn't work before. It worked on other distributions.