Created attachment 175747 [details] Screenshot of window with just local folders SUMMARY I just installed Ubuntu 24.04 and opened KMail, tried to set up my Fastmail IMAP account. After several attempts, I was able to add an account. I confirmed everything was set up right (username, password, hostnames, port numbers, etc). But after closing and reopening kmail, there is only local folders. I have no way of seeing the remote mail. I have looked at every option and I cannot find a way to actually see the mail from the account I set up. (There are a ton of window freezes, but that's not what this bug is about) STEPS TO REPRODUCE 1. Start KMail on fresh machine install 2. Go through account setup process 3. Deal with random freezes and the wizard trying to do a bunch of stuff I don't want 4. Finally get past the setup process 5. Close KMail and reopen 6. Go through account settings to confirm account is set up right 7. Close KMail and reopen again 8. Still only local folders 9. Click Check Mail->IMAP Account 1. Nothing happens... 10. Close and reopen 11. Still only local folders....?? OBSERVED RESULT No IMAP mail folders at all EXPECTED RESULT Seeing the IMAP folders, or something other than local mail? SOFTWARE/OS VERSIONS psypete@think:~$ kinfo Operating System: Ubuntu 12 KDE Plasma Version: 5.27.11 KDE Frameworks Version: 5.115.0 Qt Version: 5.15.13 Kernel Version: 6.8.0-48-generic (64-bit) Graphics Platform: offscreen Processors: 16 × AMD Ryzen 7 PRO 6860Z with Radeon Graphics Memory: 30.1 GiB of RAM Graphics Processor: AMD Radeon Graphics ADDITIONAL INFORMATION Nearly every popup window, but not all of them, hang for 20 seconds, and then magically stop hanging and work
Created attachment 175748 [details] Showing the imap settings
Some random package names/versions in case they help debconf-kde-data 1.1.0-1build3 all debconf-kde-helper 1.1.0-1build3 amd64 kdeadmin 4:23.08.5+5.146ubuntu3 amd64 kde-baseapps 4:23.08.5+5.146ubuntu3 amd64 kde-cli-tools 4:5.27.11-0ubuntu2 amd64 kde-cli-tools-data 4:5.27.11-0ubuntu2 all kde-config-cddb:amd64 4:23.08.5-0ubuntu3 amd64 kde-config-cron 4:23.08.5-0ubuntu3 amd64 kde-config-gtk-style:amd64 4:5.27.11-0ubuntu2 amd64 kde-config-screenlocker 5.27.11-0ubuntu2 amd64 kde-config-sddm 4:5.27.11-0ubuntu2 amd64 kded5 5.115.0-0ubuntu5 amd64 kdegraphics 4:23.08.5+5.146ubuntu3 amd64 kdegraphics-mobipocket 4:23.08.5-0ubuntu3 all kdegraphics-thumbnailers 4:23.08.5-0ubuntu4 amd64 kdemultimedia 4:23.08.5+5.146ubuntu3 amd64 kdenetwork 4:23.08.5+5.146ubuntu3 amd64 kdenetwork-filesharing 4:23.08.5-0ubuntu4 amd64 kdepim 4:23.08.5+5.146ubuntu3 amd64 kdepim-addons 23.08.5-0ubuntu4 amd64 kdepim-runtime 4:23.08.5-0ubuntu3 amd64 kdepim-themeeditors 4:23.08.5-0ubuntu4 amd64 kdeplasma-addons-data 4:5.27.11-0ubuntu3 all kde-plasma-desktop 5:146ubuntu3 amd64 kde-spectacle 23.08.5-0ubuntu3 amd64 kde-standard 5:146ubuntu3 amd64 kde-style-breeze 4:5.27.11-0ubuntu3 amd64 kde-style-oxygen-qt5 4:5.27.11-0ubuntu2 amd64 kdeutils 4:23.08.5+5.146ubuntu3 amd64 kio-sieve 4:23.08.5-0ubuntu3 amd64 kmail 4:23.08.5-0ubuntu5.1 amd64 kmailtransport-akonadi:amd64 23.08.5-0ubuntu3 amd64 layer-shell-qt 5.27.11-0ubuntu3 amd64 libaccounts-qt5-1:amd64 1.16-2build4 amd64 libappstreamqt5-3:amd64 1.0.2-1build6 amd64 libblockdev3:amd64 3.1.1-1 amd64 libblockdev-crypto3:amd64 3.1.1-1 amd64 libblockdev-fs3:amd64 3.1.1-1 amd64 libblockdev-loop3:amd64 3.1.1-1 amd64 libblockdev-mdraid3:amd64 3.1.1-1 amd64 libblockdev-nvme3:amd64 3.1.1-1 amd64 libblockdev-part3:amd64 3.1.1-1 amd64 libblockdev-swap3:amd64 3.1.1-1 amd64 libblockdev-utils3:amd64 3.1.1-1 amd64 libdbusmenu-qt5-2:amd64 0.9.3+16.04.20160218-2build3 amd64 libdebconf-kde1:amd64 1.1.0-1build3 amd64 libgsettings-qt1:amd64 0.2-5build3 amd64 libkdecorations2-5v5:amd64 4:5.27.11-0ubuntu2 amd64 libkdecorations2private10:amd64 4:5.27.11-0ubuntu2 amd64 libkf5bluezqt6:amd64 5.115.0-0ubuntu6 amd64 libkf5bluezqt-data 5.115.0-0ubuntu6 all libkf5dbusaddons5:amd64 5.115.0-0ubuntu5 amd64 libkf5dbusaddons-bin 5.115.0-0ubuntu5 amd64 libkf5dbusaddons-data 5.115.0-0ubuntu5 all libkf5kdelibs4support5:amd64 5.115.0-0ubuntu6 amd64 libkf5kdelibs4support5-bin 5.115.0-0ubuntu6 amd64 libkf5kdelibs4support-data 5.115.0-0ubuntu6 all libkf5modemmanagerqt6:amd64 5.115.0-0ubuntu4 amd64 libkf5networkmanagerqt6 5.115.0-0ubuntu4 amd64 libkf5su-bin 5.115.0-0ubuntu5 amd64 libkf5su-data 5.115.0-0ubuntu5 all libkpim5kmanagesieve5:amd64 4:23.08.5-0ubuntu3 amd64 libkpim5ksieve5:amd64 4:23.08.5-0ubuntu3 amd64 libkpim5ksieve-data 4:23.08.5-0ubuntu3 all libkpim5ksieveui5:amd64 4:23.08.5-0ubuntu3 amd64 libkpim5libkdepim5:amd64 4:23.08.5-0ubuntu3 amd64 libkpim5libkdepim-data 4:23.08.5-0ubuntu3 all liblayershellqtinterface5 5.27.11-0ubuntu3 amd64 libpackagekitqt5-1:amd64 1.1.1-1build3 amd64 libphonon4qt5-4t64:amd64 4:4.12.0-3.1build3 amd64 libphonon4qt5experimental4t64:amd64 4:4.12.0-3.1build3 amd64 libpolkit-qt5-1-1:amd64 0.200.0-1build4 amd64 libpoppler-qt5-1t64:amd64 24.02.0-1ubuntu9.1 amd64 libqaccessibilityclient-qt5-0:amd64 0.6.0-1build2 amd64 libqca-qt5-2:amd64 2.3.8-1build3 amd64 libqca-qt5-2-plugins:amd64 2.3.8-1build3 amd64 libqt5concurrent5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5core5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5dbus5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5designer5:amd64 5.15.13-1 amd64 libqt5gui5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5help5:amd64 5.15.13-1 amd64 libqt5hunspellinputmethod5:amd64 5.15.13+dfsg-1 amd64 libqt5keychain1:amd64 0.14.2-1build5 amd64 libqt5multimedia5:amd64 5.15.13-1 amd64 libqt5multimedia5-plugins:amd64 5.15.13-1 amd64 libqt5multimediagsttools5:amd64 5.15.13-1 amd64 libqt5multimediaquick5:amd64 5.15.13-1 amd64 libqt5multimediawidgets5:amd64 5.15.13-1 amd64 libqt5network5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5networkauth5:amd64 5.15.13-1 amd64 libqt5positioning5:amd64 5.15.13+dfsg-1 amd64 libqt5printsupport5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5qml5:amd64 5.15.13+dfsg-1 amd64 libqt5qmlmodels5:amd64 5.15.13+dfsg-1 amd64 libqt5qmlworkerscript5:amd64 5.15.13+dfsg-1 amd64 libqt5quick5:amd64 5.15.13+dfsg-1 amd64 libqt5quickcontrols2-5:amd64 5.15.13+dfsg-1 amd64 libqt5quickshapes5:amd64 5.15.13+dfsg-1 amd64 libqt5quicktemplates2-5:amd64 5.15.13+dfsg-1 amd64 libqt5quickwidgets5:amd64 5.15.13+dfsg-1 amd64 libqt5script5:amd64 5.15.13+dfsg-1 amd64 libqt5sensors5:amd64 5.15.13-1 amd64 libqt5sql5-mysql:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5sql5-sqlite:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5sql5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5svg5:amd64 5.15.13-1 amd64 libqt5test5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5texttospeech5:amd64 5.15.13-1 amd64 libqt5virtualkeyboard5:amd64 5.15.13+dfsg-1 amd64 libqt5waylandclient5:amd64 5.15.13-1 amd64 libqt5waylandcompositor5:amd64 5.15.13-1 amd64 libqt5webchannel5:amd64 5.15.13-1 amd64 libqt5webengine5:amd64 5.15.16+dfsg-3 amd64 libqt5webenginecore5:amd64 5.15.16+dfsg-3 amd64 libqt5webengine-data 5.15.16+dfsg-3 all libqt5webenginewidgets5:amd64 5.15.16+dfsg-3 amd64 libqt5webview5:amd64 5.15.13-1 amd64 libqt5widgets5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libqt5x11extras5:amd64 5.15.13-1 amd64 libqt5xml5t64:amd64 5.15.13+dfsg-1ubuntu1 amd64 libsasl2-modules-kdexoauth2:amd64 23.08.5-0ubuntu3 amd64 libsignon-qt5-1:amd64 8.61-1ubuntu5 amd64 libsnapd-qt-2-1:amd64 1.64-0ubuntu5 amd64 materia-kde 20220823-2 all orchis-kde 2024-01-08-0ubuntu1 all phonon4qt5:amd64 4:4.12.0-3.1build3 amd64 phonon4qt5-backend-vlc:amd64 0.12.0-3build3 amd64 pinentry-qt 1.2.1-3ubuntu5 amd64 polkit-kde-agent-1 4:5.27.11-0ubuntu3 amd64 python3-pyqt5 5.15.10+dfsg-1build6 amd64 python3-pyqt5.sip 12.13.0-1build3 amd64 qdbus-qt5 5.15.13-1 amd64 qml-module-org-kde-activities:amd64 5.115.0-0ubuntu3 amd64 qml-module-org-kde-bluezqt:amd64 5.115.0-0ubuntu6 amd64 qml-module-org-kde-draganddrop:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kcm:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kcmutils:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kconfig:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kcoreaddons:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kholidays:amd64 1:5.115.0-0ubuntu5 amd64 qml-module-org-kde-kio:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kirigami2 5.115.0-0ubuntu6 amd64 qml-module-org-kde-kitemmodels:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kquickcontrolsaddons:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-kquickcontrols:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-ksysguard 4:5.27.11-0ubuntu3 amd64 qml-module-org-kde-kwindowsystem:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-newstuff 5.115.0-0ubuntu5 amd64 qml-module-org-kde-pipewire 5.27.11-0ubuntu2 amd64 qml-module-org-kde-prison:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-purpose:amd64 5.115.0-0ubuntu4 amd64 qml-module-org-kde-qqc2desktopstyle 5.115.0-0ubuntu4 amd64 qml-module-org-kde-quickcharts 5.115.0-0ubuntu4 amd64 qml-module-org-kde-runnermodel 5.115.0-0ubuntu4 amd64 qml-module-org-kde-solid:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-sonnet:amd64 5.115.0-0ubuntu5 amd64 qml-module-org-kde-syntaxhighlighting:amd64 5.115.0-0ubuntu3 amd64 qml-module-org-kde-userfeedback:amd64 1.3.0-3build3 amd64 qml-module-qtgraphicaleffects:amd64 5.15.13-1 amd64 qml-module-qt-labs-folderlistmodel:amd64 5.15.13+dfsg-1 amd64 qml-module-qt-labs-platform:amd64 5.15.13+dfsg-1 amd64 qml-module-qt-labs-qmlmodels:amd64 5.15.13+dfsg-1 amd64 qml-module-qt-labs-settings:amd64 5.15.13+dfsg-1 amd64 qml-module-qtmultimedia:amd64 5.15.13-1 amd64 qml-module-qtqml:amd64 5.15.13+dfsg-1 amd64 qml-module-qtqml-models2:amd64 5.15.13+dfsg-1 amd64 qml-module-qtquick2:amd64 5.15.13+dfsg-1 amd64 qml-module-qtquick-controls2:amd64 5.15.13+dfsg-1 amd64 qml-module-qtquick-controls:amd64 5.15.13-1 amd64 qml-module-qtquick-dialogs:amd64 5.15.13-1 amd64 qml-module-qtquick-layouts:amd64 5.15.13+dfsg-1 amd64 qml-module-qtquick-privatewidgets:amd64 5.15.13-1 amd64 qml-module-qtquick-shapes:amd64 5.15.13+dfsg-1 amd64 qml-module-qtquick-templates2:amd64 5.15.13+dfsg-1 amd64 qml-module-qtquick-virtualkeyboard:amd64 5.15.13+dfsg-1 amd64 qml-module-qtquick-window2:amd64 5.15.13+dfsg-1 amd64 qml-module-qtwebengine:amd64 5.15.16+dfsg-3 amd64 qt5-gtk-platformtheme:amd64 5.15.13+dfsg-1ubuntu1 amd64 qt5-image-formats-plugins:amd64 5.15.13-1 amd64 qt5-style-kvantum 1.0.10-1build3 amd64 qt5-style-kvantum-l10n 1.0.10-1build3 all qtchooser 66-2build2 amd64 qtspeech5-flite-plugin:amd64 5.15.13-1 amd64 qtspeech5-speechd-plugin:amd64 5.15.13-1 amd64 qttranslations5-l10n 5.15.13-1 all qtvirtualkeyboard-plugin:amd64 5.15.13+dfsg-1 amd64 qtwayland5:amd64 5.15.13-1 amd64 software-properties-qt 0.99.48.1 all xdg-desktop-portal-kde 5.27.11-0ubuntu3 amd64
Have you tried "waking up" the IMAP agent by sending yourself an email, so that a "new message" appears? Check here: https://bugs.kde.org/show_bug.cgi?id=492233 If you can see folders when they contain new messages, then I think it's the same core bug...