Bug 495563 - [WACOM INTUOS PRO] Pen and tablet randomly disable / stop responding temporarily
Summary: [WACOM INTUOS PRO] Pen and tablet randomly disable / stop responding temporarily
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: 5.2.6
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-10-30 03:01 UTC by fredbear833
Modified: 2024-10-30 08:45 UTC (History)
1 user (show)

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Description fredbear833 2024-10-30 03:01:39 UTC
SUMMARY
While using the latest driver for my Wacom Intuos Pro Medium PTH-660 and running Krita, it will randomly disable pen or tablet settings for a few seconds before returning. The pen pressure will not work unless multiple strokes are made, or tablet buttons/functions will not work momentarily. This happens very frequently and is causing productivity to slow down. I've run my tablet on other programs, restarted the driver and default settings, and reinstalled Krita 5.2.6, and the issue still occurs—very frustrating. This issue was not present in recently installed versions.

STEPS TO REPRODUCE
1.  Open Krita on Windows 10 Pro (22H2) using the Wacom Intuos Pro Medium
2.  Begin casually sketching/drawing stroke by stroke
3.  At random intervals, the program will disable the tablet, but the mouse and keyboard will still be available. Unfreeze the tablet by moving the cursor around until it unlocks. Then make pen strokes until pressure is restored.

OBSERVED RESULT
Pen cursor stops moving and tablet hotkeys stop responding.

EXPECTED RESULT
Not randomly freezing.

SOFTWARE/OS VERSIONS
Windows: 10
macOS: 
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: 
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
I am sure this is an issue with the latest Krita, as this tablet is only 2+ years old and this issue has not been seen in previous versions of Krita. I hope to help resolve this issue, as it is digging into my productivity for my art. Thank you.
Comment 1 Halla Rempt 2024-10-30 08:45:18 UTC
Sorry, but this cannot be an issue in Krita: Krita does not have any code that interacts directly with your tablet. Through the wacom driver (which can be buggy), the Qt framework provides Krita with tablet events, which we use. You can switch between two drivers on Windows: Windows Ink and Wintab in Krita's settings, because each driver can have different bugs. You also try to reset the driver settings; this often helps with wacom problems.

See https://docs.krita.org/en/user_manual/drawing_tablets.html#wacom-tablets