SUMMARY cannot select a printer STEPS TO REPRODUCE 1. open pdf file 2. Ctrl-P to print 3. Select printer OBSERVED RESULT Will not change pdf to printers EXPECTED RESULT Show list of printers to print from SOFTWARE/OS VERSIONS Windows: macOS: (available in the Info Center app, or by running `kinfo` in a terminal window) Linux/KDE Plasma: KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION
Can you please provide additional information, I am not sure what you are trying to report. I have opened a PDF in Okular, pressed Ctrl+P and I can switch between my printer and "Print to file (PDF)" options. Maybe a screenshot or screen recording would better help illustrate the issue.
Created attachment 173926 [details] video of the error
Ah so your system printer isn't showing in Okular. Is Okular from your system repository or is it from Flathub/Snap/Appimage etc? Can you also please fill out the template so we can see software/hardware info: SOFTWARE/OS VERSIONS Windows: macOS: (available in the Info Center app, or by running `kinfo` in a terminal window) Linux/KDE Plasma: KDE Plasma Version: KDE Frameworks Version: Qt Version:
Created attachment 173962 [details] attachment-29000-0.html how do I find the following: Linux/KDE Plasma: KDE Plasma Version: KDE Frameworks Version: Qt Version: On Sat, Sep 21, 2024 at 10:51 PM Justin Zobel <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=493382 > > --- Comment #3 from Justin Zobel <justin@kde.org> --- > Ah so your system printer isn't showing in Okular. > > Is Okular from your system repository or is it from Flathub/Snap/Appimage > etc? > > Can you also please fill out the template so we can see software/hardware > info: > > SOFTWARE/OS VERSIONS > Windows: > macOS: > (available in the Info Center app, or by running `kinfo` in a terminal > window) > Linux/KDE Plasma: > KDE Plasma Version: > KDE Frameworks Version: > Qt Version: > > -- > You are receiving this mail because: > You reported the bug.
I installed it from the system repository.
As the template suggests: available in the Info Center app, or by running `kinfo` in a terminal window
Created attachment 173984 [details] info center error pdf of info center error
The command is "kinfocenter". But if it's not available, can you please at least write down what's written in the Help -> About Okular menu? You can get the Okular version (on top) and all the information in the "Components" tab. Also, which distribution do you use, and which version of the distribution?
The following is from: Info Center version: 5.27.11 KDE Plasma Version: 5.27.11 KDE Frameworks Version: 5.115.0 Qt Version: 5.15.13 Kernel Version: 6.8.0-45-generic (64-bit) Graphic Platform: Wayland Ubuntu was downloaded from ubuntu.com Current version: 24.04.1 LTS
I reviewed the video of the issue again and noticed that Okular is perhaps installed as a snap. Can you try installing Okular from the Ubuntu repository (non-snap) and see if the issue is the same?
Created attachment 174013 [details] attachment-590197-0.html I uninstalled it and then installed it from the repository. It now prints. Finally, thanks. On Mon, Sep 23, 2024 at 9:00 PM Justin Zobel <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=493382 > > --- Comment #10 from Justin Zobel <justin@kde.org> --- > I reviewed the video of the issue again and noticed that Okular is perhaps > installed as a snap. Can you try installing Okular from the Ubuntu > repository > (non-snap) and see if the issue is the same? > > -- > You are receiving this mail because: > You reported the bug.
Created attachment 174016 [details] attachment-615169-0.html Fixed! On Tue, Sep 24, 2024 at 12:01 AM Justin Zobel <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=493382 > > Justin Zobel <justin@kde.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Assignee|okular-devel@kde.org |neon-bugs@kde.org > Component|printing |Snaps > Version|24.05.2 |unspecified > Resolution|WAITINGFORINFO |--- > CC| |sgmoore@kde.org > Status|NEEDSINFO |REPORTED > Product|okular |neon > > -- > You are receiving this mail because: > You reported the bug.
I moved it to the snaps category as while you found a way to print, the issue still exists in the snap package for Okular.
Created attachment 174029 [details] attachment-708102-0.html Ok, thanks. On Tue, Sep 24, 2024 at 12:27 AM Justin Zobel <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=493382 > > --- Comment #13 from Justin Zobel <justin@kde.org> --- > I moved it to the snaps category as while you found a way to print, the > issue > still exists in the snap package for Okular. > > -- > You are receiving this mail because: > You reported the bug.
Please tell me the output of snap list okular snap list cups
Scarlett, Unfortunately I cannot provide your request for I removed the snap version of Okular and replaced it with Okular from the Ubuntu repository (non-snap). I get the following: $ snap list okular error: no matching snaps installed $ snap list cups error: no matching snaps installed
(In reply to dave from comment #16) > Scarlett, > Unfortunately I cannot provide your request for I removed the snap version > of Okular > and replaced it with Okular from the Ubuntu repository (non-snap). > I get the following: > $ snap list okular > error: no matching snaps installed > $ snap list cups > error: no matching snaps installed That was actually helpful, it means cups isn't getting installed and connected so therefore no printing. I know how to proceed, thanks!
Created attachment 174041 [details] attachment-783411-0.html I'm glad that I was helpful in some way. And thank you for letting me know. BTW - Okular is a very good product, which is why I tried and tried to get it to work under "snap". On Tue, Sep 24, 2024 at 10:24 AM Scarlett Moore <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=493382 > > --- Comment #17 from Scarlett Moore <sgmoore@kde.org> --- > (In reply to dave from comment #16) > > Scarlett, > > Unfortunately I cannot provide your request for I removed the snap > version > > of Okular > > and replaced it with Okular from the Ubuntu repository (non-snap). > > I get the following: > > $ snap list okular > > error: no matching snaps installed > > $ snap list cups > > error: no matching snaps installed > > That was actually helpful, it means cups isn't getting installed and > connected > so therefore no printing. I know how to proceed, thanks! > > -- > You are receiving this mail because: > You reported the bug.
I have same problem, only gives choice to print to PDF. Problem just started. Something in KDE changed.
I have used Microsoft Paint for years, however with the last upgrade of Ubuntu to 24.04 a few months ago, it changed to kolourpaint and have been using that with no problems until I logged on to my computer recently and now it only gives me the option to print to a pdf file. The paint pallet icon changed back to the old icon with the paint brush and now I have the problem. I have not made any changes to my system. Something changed in kolourpaint (KDE). I installe Okular as suggested in this thread which I don't see what that has to do with the choice of printer for kolourpaint. Please fix this.
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Those having print issues must snap install cups. It's not ideal but the only option right now because the auto install breaks other things.
Created attachment 177084 [details] attachment-3180272-0.html Snap cups is installed. Still does not work. You have a problem wtth KDE paint. Fix it. ________________________________ From: Scarlett Moore <bugzilla_noreply@kde.org> Sent: Friday, January 3, 2025 6:39 AM To: weh1939@hotmail.com <weh1939@hotmail.com> Subject: [kde] [Bug 493382] does not list printers to print to, just print to a pdf file https://bugs.kde.org/show_bug.cgi?id=493382 Scarlett Moore <sgmoore@kde.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |FIXED Status|ASSIGNED |RESOLVED --- Comment #22 from Scarlett Moore <sgmoore@kde.org> --- Those having print issues must snap install cups. It's not ideal but the only option right now because the auto install breaks other things. -- You are receiving this mail because: You are on the CC list for the bug.