Bug 492855 - No help pages are shown, everything is blank
Summary: No help pages are shown, everything is blank
Status: CONFIRMED
Alias: None
Product: neon
Classification: KDE Neon
Component: general (show other bugs)
Version: unspecified
Platform: Neon Linux
: NOR normal
Target Milestone: ---
Assignee: Neon Bugs
URL:
Keywords: usability
: 492142 493348 (view as bug list)
Depends on:
Blocks:
 
Reported: 2024-09-09 03:07 UTC by temp.o5kdx
Modified: 2024-09-19 10:34 UTC (History)
6 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
Screenshot of problem. (84.43 KB, image/png)
2024-09-09 03:07 UTC, temp.o5kdx
Details

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Description temp.o5kdx 2024-09-09 03:07:23 UTC
Created attachment 173465 [details]
Screenshot of problem.

***
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***

SUMMARY


STEPS TO REPRODUCE
1. Launch KHelpCenter, either directly or by pressing F1 in some other KDE app.
2. From the contents, click on any page (for eg, Fundamentals -> Introduction)
3. Nothing is shown in the content area. 
4. Click on 'System settings modules'. The content area now shows the same list of modules as under the expanded node in contents.
5. Click on any of the items in the list. Again nothing is shown. 

OBSERVED RESULT
Blank pages instead of content. Occasionally a page of contents, but whose links again lead to blank pages.

EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: 
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 temp.o5kdx 2024-09-09 03:10:39 UTC
Don't know why the issue isn't showing the OS and version details so here goes. 
Operating System: KDE neon 6.0
KDE Plasma Version: 6.1.4
KDE Frameworks Version: 6.5.0
Qt Version: 6.7.2
Kernel Version: 6.8.0-40-generic (64-bit)
Graphics Platform: offscreen
Processors: 16 × AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
Memory: 60.6 GiB of RAM
Comment 2 Carlos De Maine 2024-09-09 12:43:49 UTC
can confirm.  investigating
Comment 3 Jonathan Riddell 2024-09-09 13:50:09 UTC
Command line says..
`kf.kio.core: couldn't create worker: "Unknown protocol 'help'."`
Comment 4 Jonathan Riddell 2024-09-09 13:59:13 UTC
kio help comes from kf6-kio

When kf6-kio was built the kdoctools and kwallet versions were too old so it did not build kio help.

Rebuilding now..
Comment 5 temp.o5kdx 2024-09-10 08:19:59 UTC
(In reply to Jonathan Riddell from comment #4)
> kio help comes from kf6-kio
> 
> When kf6-kio was built the kdoctools and kwallet versions were too old so it
> did not build kio help.
> 
> Rebuilding now..

Will that fix it, and will it be pushed along with the regular system updates?
Comment 6 Jack 2024-09-10 18:13:20 UTC
Is this the same as https://bugs.kde.org/show_bug.cgi?id=492142 (that one is older, but this one has better details)
Comment 7 temp.o5kdx 2024-09-11 00:57:10 UTC
(In reply to Jack from comment #6)
> Is this the same as https://bugs.kde.org/show_bug.cgi?id=492142 (that one is
> older, but this one has better details)

Yes, it's the same problem.
Comment 8 Filip 2024-09-19 10:33:08 UTC
*** Bug 493348 has been marked as a duplicate of this bug. ***
Comment 9 Filip 2024-09-19 10:34:03 UTC
*** Bug 492142 has been marked as a duplicate of this bug. ***