Bug 490671 - digiKam crashes on startup with a white window and file download dialog.
Summary: digiKam crashes on startup with a white window and file download dialog.
Status: RESOLVED FIXED
Alias: None
Product: digikam
Classification: Applications
Component: Setup-FirstRun (other bugs)
Version First Reported In: 8.4.0
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Digikam Developers
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-07-22 21:10 UTC by graham.smith
Modified: 2024-07-23 09:31 UTC (History)
3 users (show)

See Also:
Latest Commit:
Version Fixed/Implemented In: 8.5.0
Sentry Crash Report:


Attachments
screen shot plus debug file (373.46 KB, application/pdf)
2024-07-22 21:10 UTC, graham.smith
Details

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Description graham.smith 2024-07-22 21:10:41 UTC
Created attachment 171910 [details]
screen shot plus debug file

SUMMARY
8.2 running successfully. Uninstalled. Renamed all directories associated with digicam. Installed 8.4.0 Qt6. Ran for first time. Took defaults for database and did not choose any photo collections. System displays screen questioning whether optional files required. Before any digikam system crashes.

STEPS TO REPRODUCE
1.  Uninstalled 8.4.0
2. Reinstalled 8.4.0
3. Tried running again. Same result

OBSERVED RESULT

Digikam crashed (see screen shot)
EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
Edition	Windows 10 Home
Version	22H2
Installed on	‎25/‎06/‎2020
OS build	19045.4651
Experience	Windows Feature Experience Pack 1000.19060.1000.0


ADDITIONAL INFORMATION
Installed digicam-8.4.0-Qt6-debug 
See attached debug output file and screen shot
8.2.0 reinstalled successfully. Tried 8.4.0-Qt6 same problem.
Ensured
Comment 1 Maik Qualmann 2024-07-22 21:21:39 UTC
If you get a blank white program window, your graphics card is not supported with OpenGL.

Try this solution from https://bugs.kde.org/show_bug.cgi?id=489310#c1

Maik
Comment 2 graham.smith 2024-07-23 08:49:00 UTC
(In reply to Maik Qualmann from comment #1)
> If you get a blank white program window, your graphics card is not supported
> with OpenGL.
> 
> Try this solution from https://bugs.kde.org/show_bug.cgi?id=489310#c1
> 
> Maik
(In reply to Maik Qualmann from comment #1)
> If you get a blank white program window, your graphics card is not supported
> with OpenGL.
> 
> Try this solution from https://bugs.kde.org/show_bug.cgi?id=489310#c1
> 
> Maik

That worked. Thank you so much. I should have realised it was something like that. 
Thanks again. Great work.