Bug 488002 - The app does not work on Wacom One
Summary: The app does not work on Wacom One
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Usability (show other bugs)
Version: 5.2.2
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-06-04 05:26 UTC by Regina
Modified: 2024-07-04 03:47 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
video showing the bug (2.17 MB, video/mp4)
2024-06-04 05:26 UTC, Regina
Details

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Description Regina 2024-06-04 05:26:09 UTC
Created attachment 170125 [details]
video showing the bug

I have a graphic drawing tablet, Wacom One, when I try to draw in Krita the pointer does not follow the pen, but this only happens in Krita, when I use it outside of Krita, on the desktop or any other application it works normally. I have tried setting up the Windows display and the Wacom app, but it doesn't work. Is it an app or tablet bug? Can I configure the application in some way?

SOFTWARE/OS VERSIONS
Windows 11
Comment 1 Dmitry Kazakov 2024-06-04 13:03:17 UTC
Hi, Regina!

Try switching from WinInk Tablet API in the Krita settings to WinTab API (or vice versa). Some tablets support one API and don't really support the other.
Comment 2 Bug Janitor Service 2024-06-19 03:47:12 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2024-07-04 03:47:37 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!