Bug 487995 - Downloading pdf from Signal Desktop crashes thumbnailer
Summary: Downloading pdf from Signal Desktop crashes thumbnailer
Status: RESOLVED WORKSFORME
Alias: None
Product: frameworks-kio
Classification: Frameworks and Libraries
Component: general (show other bugs)
Version: unspecified
Platform: Other Other
: NOR crash
Target Milestone: ---
Assignee: KIO Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-06-03 20:53 UTC by Yannik
Modified: 2024-07-20 03:46 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
Generated Kioworker Crash Log (1.80 KB, text/vnd.kde.kcrash-report)
2024-06-03 20:53 UTC, Yannik
Details
coredumpctl gdb (31.92 KB, text/plain)
2024-06-04 10:08 UTC, Yannik
Details

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Description Yannik 2024-06-03 20:53:20 UTC
Created attachment 170120 [details]
Generated Kioworker Crash Log

SUMMARY


STEPS TO REPRODUCE
1. Open Signal Desktop (tested on Flatpak and Deb installed via PPA; bug is reproducable and happens everytime)
2. Download File
3. Crash

OBSERVED RESULT
Hundreds of error messages

EXPECTED RESULT
Just download the file

OS: TUXEDO OS 3 x86_64 
6.5.0-10040-tuxedo
Plasma 6.0.4


ADDITIONAL INFORMATION
I got a PDF from a friend. The file is not corrupted and downloads on my Android phone in 1 second and can also be viewed. When I try to download it on Signal Desktop, Plasma sends me hundreds of "Kioworker closed unexpectedly" messages. Even before the file is downloaded, it sends the messages. When I choose the home directory for the download location in Dolphin, it doesn't download. When I chose a different folder like Downloads or Desktop, it downloads. The file has no problem and can be viewed.

I downloaded the log and attached it. My system gets very loud and even shut down when this happened the first time. Absolute crazy bug I've never encountered before.
Comment 1 David Redondo 2024-06-04 09:40:29 UTC
Thank you for the bug report! Unfortunately I can't reproduce the crash myself on current git master, and the backtrace is incomplete and missing debug symbols for the following lines that we need to figure out exactly what's going wrong:
Could you please install debug symbols and attach a new symbolicated backtrace generated by using coredumpctl gdb in a terminal window? See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports#Retrieving_a_backtrace_using_coredumpctl for details about how to do this.
Thanks again!
Comment 2 Yannik 2024-06-04 10:08:46 UTC
Created attachment 170130 [details]
coredumpctl gdb
Comment 3 Yannik 2024-06-04 10:09:50 UTC
(In reply to David Redondo from comment #1)
> Thank you for the bug report! Unfortunately I can't reproduce the crash
> myself on current git master, and the backtrace is incomplete and missing
> debug symbols for the following lines that we need to figure out exactly
> what's going wrong:
> Could you please install debug symbols and attach a new symbolicated
> backtrace generated by using coredumpctl gdb in a terminal window? See
> https://community.kde.org/Guidelines_and_HOWTOs/Debugging/
> How_to_create_useful_crash_reports#Retrieving_a_backtrace_using_coredumpctl
> for details about how to do this.
> Thanks again!

I'm not sure if I reported everything you wanted, may you look into the .txt and tell me if I need to do something else? Thanks
Comment 4 Bug Janitor Service 2024-06-19 03:47:11 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Yannik 2024-06-20 07:29:42 UTC
The same exact issue happened to me right now - this time on my KDE Plasma 6.1 Desktop PC. This time, I had Signal installed as Snap, so the issue occured once with Flatpak and once with Snap, implying that it is 100% a KDE issue.
In my opinion, this is a critical bug.
Comment 6 Bug Janitor Service 2024-07-05 03:47:27 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 7 Bug Janitor Service 2024-07-20 03:46:32 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!