SUMMARY - 100% Crash while Loading Main Window Not sure why its crashing now, but it was fine when I first launched the Krita 5.2.2 as a new user. I have completely remove all files even from {~/Library/Application Support) and reinstalled but it still persists 100% I tried setting my PRAM to no avail. All I do now is click the icon to launch and when it attempts to load main window; it crashes. Sorry I don't have a debugger installed. Im comfused why it still wont run even after a complete uninstall/reinstall. when it was runnign fine prior. STEPS TO REPRODUCE 1. Click Krita Icon to launch program 2. 3. OBSERVED RESULT - Krita Sysinfo log / Krita log / Apple crash log ================================================================================ SESSION: 13 Apr 2024 09:42:44 -0700. Executing /Applications/krita.app/Contents/MacOS/krita Krita Version: 5.2.2, Qt version compiled: 5.15.7, loaded: 5.15.7. Process ID: 1568 -- -- -- -- -- -- -- -- 13 Apr 2024 09:42:44 -0700: Style: fusion. Available styles: macintosh, Windows, Fusion 13 Apr 2024 09:42:50 -0700: Creating database from scratch (database didn't exist, new schema version: 0.0.17). 13 Apr 2024 09:43:26 -0700: Importing image/tiff to application/x-krita. Location: /Users/home/Desktop/Art/dodle.tif. Real location: /Users/home/Desktop/Art/dodle.tif. Batchmode: 1 13 Apr 2024 09:43:27 -0700: Importing image/tiff to application/x-krita. Location: /Users/home/Desktop/Art/Poser.tif. Real location: /Users/home/Desktop/Art/Poser.tif. Batchmode: 1 13 Apr 2024 09:43:27 -0700: Loaded image from image/tiff. Size: 2480 * 3508 pixels, 8.33333 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2 KRITA DID NOT CLOSE CORRECTLY ================================================================================ SESSION: 13 Apr 2024 10:06:15 -0700. Executing /Applications/krita.app/Contents/MacOS/krita Krita Version: 5.2.2, Qt version compiled: 5.15.7, loaded: 5.15.7. Process ID: 417 -- -- -- -- -- -- -- -- 13 Apr 2024 10:06:15 -0700: Style: fusion. Available styles: macintosh, Windows, Fusion 13 Apr 2024 10:06:22 -0700: Database is up to date. Version: 0.0.17, created by Krita 5.2.2, at Sat Apr 13 09:42:50 2024 13 Apr 2024 10:06:29 -0700: Importing image/tiff to application/x-krita. Location: /Users/home/Desktop/Art/dodle.tif. Real location: /Users/home/Desktop/Art/dodle.tif. Batchmode: 1 13 Apr 2024 10:06:29 -0700: Importing image/tiff to application/x-krita. Location: /Users/home/Desktop/Art/Poser.tif. Real location: /Users/home/Desktop/Art/Poser.tif. Batchmode: 1 13 Apr 2024 10:06:30 -0700: Loaded image from image/tiff. Size: 2480 * 3508 pixels, 8.33333 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2 Krita Version: 5.2.2 Hidpi: true Sandbox: false Qt Version (compiled): 5.15.7 Version (loaded): 5.15.7 OS Information Build ABI: x86_64-little_endian-lp64 Build CPU: x86_64 CPU: x86_64 Kernel Type: darwin Kernel Version: 17.7.0 Pretty Productname: macOS High Sierra (10.13) Product Type: osx Product Version: 10.13 Locale Languages: en_US C locale: C QLocale current: en QLocale system: en QTextCodec for locale: UTF-8 OpenGL Info Vendor: "ATI Technologies Inc." Renderer: "ATI Radeon HD 5770 OpenGL Engine" Driver version: "4.1 ATI-1.68.25" Shading language: "4.10" Requested format: QSurfaceFormat(version 4.1, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 10, greenBufferSize 10, blueBufferSize 10, alphaBufferSize 2, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::bt2020PQColorSpace, profile QSurfaceFormat::CoreProfile) Current format: QSurfaceFormat(version 4.1, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::bt2020PQColorSpace, profile QSurfaceFormat::CoreProfile) GL version: 4.1 Supports deprecated functions false Is OpenGL ES: false supportsBufferMapping: true supportsBufferInvalidation: false forceDisableTextureBuffers: false Extensions: GL_NV_texture_barrier GL_ARB_ES2_compatibility GL_EXT_debug_marker GL_ARB_transform_feedback3 GL_ARB_texture_buffer_object_rgb32 GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_texture_gather GL_APPLE_object_purgeable GL_EXT_texture_sRGB_decode GL_ARB_sampler_objects GL_ARB_shader_subroutine GL_ARB_occlusion_query2 GL_ARB_transform_feedback2 GL_ARB_viewport_array GL_ARB_separate_shader_objects GL_APPLE_row_bytes GL_ARB_instanced_arrays GL_APPLE_container_object_shareable GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_sample_shading GL_ARB_texture_query_lod GL_ARB_shader_bit_encoding GL_ARB_texture_storage GL_ARB_internalformat_query GL_APPLE_client_storage GL_EXT_texture_filter_anisotropic GL_ARB_shading_language_include GL_ARB_timer_query GL_APPLE_flush_render GL_ARB_texture_swizzle GL_APPLE_rgb_422 GL_EXT_debug_label GL_ARB_texture_cube_map_array GL_ARB_blend_func_extended GL_ARB_explicit_attrib_location GL_EXT_texture_mirror_clamp GL_ARB_tessellation_shader GL_ATI_texture_mirror_once GL_EXT_texture_compression_s3tc GL_ARB_gpu_shader5 GL_APPLE_texture_range GL_ARB_texture_rgb10_a2ui QPA OpenGL Detection Info supportsDesktopGL: true supportsOpenGLES: false isQtPreferOpenGLES: true Detected renderers: (Supported) ATI Radeon HD 5770 OpenGL Engine (4.1 ATI-1.68.25) useBufferInvalidation (config option): false Hardware Information GPU Acceleration: desktop Memory: 65536 Mb Number of Cores: 24 Swap Location: /private/var/folders/1b/2k9cvbz96g72h5dv_q45p15m0000gn/T Built for: sse4.1 Base instruction set: sse4.1 Supported instruction sets: sse4.2 sse4.1 ssse3 sse3 sse2 Current Settings Current Swap Location: /private/var/folders/1b/2k9cvbz96g72h5dv_q45p15m0000gn/T Current Swap Location writable: true Undo Enabled: true Undo Stack Limit: 200 Use OpenGL: true Use OpenGL Texture Buffer: true Disable Vector Optimizations: false Disable AVX Optimizations: false Canvas State: OPENGL_SUCCESS Autosave Interval: 420 Use Backup Files: true Number of Backups Kept: 1 Backup File Suffix: ~ Backup Location: Same Folder as the File Backup Location writable: false Resource Location: /Users/home/Library/Application Support/krita Use Win8 Pointer Input: false Use RightMiddleTabletButton Workaround: false Levels of Detail Enabled: false Use Zip64: false Loaded Python Plugins colorspace comics_project_management_tools documenttools exportlayers filtermanager lastdocumentsdocker plugin_importer quick_settings_docker scripter tenbrushes tenscripts ADDITIONAL INFORMATION
ATI Radeon HD 5770: Chipset Model: ATI Radeon HD 5770 Type: GPU Bus: PCIe Slot: Slot-1 PCIe Lane Width: x16 VRAM (Dynamic, Max): 1024 MB Vendor: AMD (0x1002) Device ID: 0x68b8 Revision ID: 0x0000 ROM Revision: 113-C0160C-155 VBIOS Version: 113-C01601-103 EFI Driver Version: 01.00.436 Displays: DELL U2211H: Resolution: 1920 x 1080 (1080p FHD - Full High Definition) UI Looks like: 1920 x 1080 @ 60 Hz Framebuffer Depth: 24-Bit Color (ARGB8888) Display Serial Number: XVV5806MBF8L Main Display: Yes Mirror: Off Online: Yes Rotation: Supported Automatically Adjust Brightness: No Connection Type: DisplayPort
I uninstalled 5.2.2 and all Krita folders in (~/Library/Application Support) and installed 4.4.3 dmg and noticed the loading splash screen showed 5.2.2 and still crashed while loading Main Window so somewhere, somehow, its still thinks its version 5.2.2
WORKAROUND: 1) Delete or move your saved Krita/tiff files of your artwork. REASON: Krita will look for your previous files to load during the recent files thumbnail splash screen. Somehow, one or more of those files became corrupted, so deleting them fixed the issue because there was no longer files and/or file path to find.
could you attach or link to one of the corrupted files so we can take a look?
(In reply to vanyossi from comment #4) > could you attach or link to one of the corrupted files so we can take a look? Sorry, I deleted all the files from my Art folder. Even after deleting my files 5.2.2 still won't successfully launch past the Loading Main Window sequence Even after ourgug the software from my system and rebooting... I was thinking maybe there is some built-in time stamp code for trial-period use; I can't explain why it still will no longer run. I didn't add anything new hardware. I did play with the vertical mode (90 degrree) and noticed Krita's cursor didn't support it very good. Howvever reverting back to horizontal mode doesn't fix the crashing while loading Main Window. One thing important to note is Before I deleted those krita and tiff files, After removing Krita 5.2.2 and installing 4.4.3. When I launch the app the startup splash screen shows the 5.2.2 but I installed 4.4.3 So somehow those files were triggering the old splash screen and still crashing during the Main Window loading sequence. After I deleted those krita and tiff files; the correct splash screen showed and 4.4.3 loaded correctly; however I missed some of the features in 5.2.2!
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
MORE INFO: I can't load 5.2.2 anymore due to the crash but I do remember now at one time when I selected "New" file I did changed the color "depth" out of curiosity and vaguely remember (I could be wrong) changing it to 64-bit something and perhaps that setting is causing the crash. Mow I know version 4.4.3 doesn't have 64-bit color depth, and perhaps version 5.2.2 doesn't either but I vaguely remember changing something to 64-bit. Hope this might help. From my understanding High Sierra is the only MAcOS to support 32-bit & 64-bit, and perhaps there is some residue memory not being garbage collected that causes Krita to keep old settings or files.
If it is configuration related try to reestart krita to initial configuration https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration, Application Support subfolder and Preferences are stored in different locations. Does that resolve the issue?
There was a bug loading .tiff recent document thumbnails on macOS, bug 487544, that was fixed for 5.2.3, could you test that version?
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.