Bug 481913 - My wacom pen will not align with the canvas. The pen works fine on every other part of the program but as soon as I hover it above the canvas it completely misaligns. I know the problem is not the pen because it works fine on every other program I use it
Summary: My wacom pen will not align with the canvas. The pen works fine on every othe...
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: 5.2.2
Platform: Compiled Sources All
: NOR normal
Target Milestone: ---
Assignee: Angela Fruday
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-02-27 23:52 UTC by Ronny
Modified: 2024-09-05 07:34 UTC (History)
4 users (show)

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Description Ronny 2024-02-27 23:52:52 UTC 
SUMMARY
My wacom pen will not align with the canvas. The pen works fine on every other part of the program but as soon as I hover it above the canvas it completely misaligns. I know the problem is not the pen because it works fine on every other program I use it on.

NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***


STEPS TO REPRODUCE
1. 
2. 
3. 

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Dmitry Kazakov 2024-02-28 10:44:25 UTC 
Hi, Ronny!

Could you please tell what operating system you are on, Windows or Linux? And what exact model of the tablet you have?
Comment 2 Bug Janitor Service 2024-03-14 03:46:57 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2024-03-29 03:46:59 UTC 
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!
Comment 4 Angela Fruday 2024-06-10 21:29:30 UTC 
i start draw but linee dont match where am drawing with my pen
Comment 5 Angela Fruday 2024-06-10 21:32:28 UTC 
when i draw the linnee do not match where am drawing with my pen.
Comment 6 sam 2024-06-12 13:17:21 UTC 
I have the same issue on Wacom One 13. Windows 11 Pro, 23H2, 22631.3737. The only workaround I have so I can use the tablet is to restart the driver via Wacom Center. It's strange how the pen position is correct when used over the UI and all menus, but it's with big offset over the canvas only.

So my flow is: Open Krita and find out the cursor is with offset; Quit Krita (not only the document); Go to Wacom Center. Go to Settings and click Restart Driver. Sometimes it does not work with one restart so I restart it second time to be safe. Open Krita and open any document. Now pen/tablet is working properly. I seems it gets "broken" again after PC restart or something like that while the tablet is off.
Comment 7 Dmitry Kazakov 2024-08-21 12:40:05 UTC 
Hi, all!

Could you please try switching API used by Krita from WinInk to WinTab? In Preferences->Tablet Settings (needs Krita restart after the change)
Comment 8 sam 2024-08-21 13:47:58 UTC 
Hi I'm actually using WinTab. 

WinInk was doing weird stuff so I switched to WinTab at day one with Krita. By weird stuff I mean when I paint the pointer was freezing as like Windows was thinking I do click and hold or something and was trying to open menus instead of painting. Not all the time but was really annoying.

Anyway, I've upgraded to Krita 5.2.3 few days ago and I was doing my "workaround" as I've used to, but due to this replay I decided do some testing. I've restarted my PC, put the PC to sleep, turned off and on tablet and all monitors in random order while closing and reopening Krita. The offset bug is gone for today. Maybe got fixed in 5.2.3 or something else is triggering the bug. I always had the issue in the beginning of my day so I was thinking is related to PC sleep or monitor setup.
Comment 9 sam 2024-08-21 14:25:14 UTC 
Reflecting on my last comment, I've been considering additional actions I take after using Krita that might lead to the offset issue. Consequently, I shut down the tablet and started a game. I run the game at a lower resolution because my laptop lacks the necessary power. Windows performs its resizing magic (you're familiar with the flickering). Yet, when I exit the game, power on my tablet, and relaunch Krita, the offset issue resurfaces. Restarting the PC doesn't resolve it. It's only fixed when I manually restart the driver. It seems to me that some calculations within the driver become corrupted when I downscale the screen to play games.
Comment 10 Bug Janitor Service 2024-09-05 03:47:07 UTC 
🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!
Comment 11 sam 2024-09-05 07:34:03 UTC 
With the latest Wacom driver 6.4.7-3 it seem the issue is resolved for me.

Krita 5.2.3
Wacom One 13
Windows 11 Pro 23H2 22631.4112