Bug 479813 - System completely locks if mouse is over Elder Scrolls Online Launcher
Summary: System completely locks if mouse is over Elder Scrolls Online Launcher
Status: RESOLVED WORKSFORME
Alias: None
Product: kwin
Classification: Plasma
Component: wayland-generic (other bugs)
Version First Reported In: 5.92.0
Platform: Fedora RPMs Linux
: NOR normal
Target Milestone: ---
Assignee: KWin default assignee
URL:
Keywords: wayland-only
Depends on:
Blocks:
 
Reported: 2024-01-14 17:48 UTC by Marcelo dos Santos Mafra
Modified: 2024-02-19 03:46 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


Attachments
Not freeze, mouse gets slower (3.52 MB, video/webm)
2024-01-20 14:28 UTC, Marcelo dos Santos Mafra
Details

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Description Marcelo dos Santos Mafra 2024-01-14 17:48:01 UTC
SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***


STEPS TO REPRODUCE
1. On Plasma Wayland with NVIDIA drivers, install and open The Elders Scrolls Online
2. put the muse over it (it will start to behave weirdly)
3. Voilá! Your mouse, keyboard...all your system is frozen, can't even CTRTL + ALT F4 to try to restart the system;


OBSERVED RESULT
If you take more then 2-3 seconds with the mouse on the launcher your system will freeze and the only recourse is to turn it off (!!!)

EXPECTED RESULT
To be able to at least kill the window with not forceful shutdown;

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: Plasma 6 RC
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
On Neon with Beta 2 it would take more time to start acting weird, on RC it happens faster and completely locks the system (I waited 10 min). For example, on Gnome 45, it also acts weird, also freezes, but just for a 10-15 seconds. Happen on my system only on Wayland.
Lenovo Legion 5i with a RTX 2060 6GB on the 545.29.06 NVIDIA drivers.
Comment 1 David Edmundson 2024-01-17 15:46:52 UTC
We could not reproduce this on non Nvidia.

>or example, on Gnome 45, it also acts weird, also freezes, but just for a 10-15 seconds. Happen on my system only on Wayland. 

This is a sign of something wrong lower in the stack.

Could you get output from `journalctl -b -1 -r` (the log from the last boot, latest first) and share any relevant looking output.
Can you keep trying with newer nvidia drivers.  I don't think there is anything actionable our side just yet, even if the full behaviour is subtly different.
Comment 2 Marcelo dos Santos Mafra 2024-01-18 12:29:30 UTC
(In reply to David Edmundson from comment #1)
> We could not reproduce this on non Nvidia.
> 
> >or example, on Gnome 45, it also acts weird, also freezes, but just for a 10-15 seconds. Happen on my system only on Wayland. 
> 
> This is a sign of something wrong lower in the stack.
> 
> Could you get output from `journalctl -b -1 -r` (the log from the last boot,
> latest first) and share any relevant looking output.
> Can you keep trying with newer nvidia drivers.  I don't think there is
> anything actionable our side just yet, even if the full behaviour is subtly
> different.

I remembered that with RPMFusion driver I used to have some weird behaviour in the past. As nowadays I use Negativo17's on my daily driver and unfortunately there is no repo for Fedora 40 yet, I decided to remove and reinstall it. First tests, it did not cause that problem again (had other problem thou that I created other bug report). I'll test today again to be sure that it.
Comment 3 Marcelo dos Santos Mafra 2024-01-20 14:28:54 UTC
Created attachment 165075 [details]
Not freeze, mouse gets slower

After reinstalling the NVIDIA drivers it did not freeze (awesome)!. But, if the video captured is able to show it, when the mouse is over the launcher the cursor becomes a bit slower and even leaving the launcher and moving over the rest of the Steam window, it still slow until a close the launcher.
Comment 4 Bug Janitor Service 2024-02-04 03:45:31 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Bug Janitor Service 2024-02-19 03:46:12 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!