Bug 474325 - KDE freezes complete on process plasmashell
Summary: KDE freezes complete on process plasmashell
Status: REPORTED
Alias: None
Product: plasmashell
Classification: Plasma
Component: generic-performance (show other bugs)
Version: 5.27.5
Platform: Debian stable Linux
: NOR normal
Target Milestone: 1.0
Assignee: Plasma Bugs List
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-09-09 10:10 UTC by lsmod
Modified: 2023-09-28 16:49 UTC (History)
1 user (show)

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Description lsmod 2023-09-09 10:10:58 UTC
SUMMARY

Please refer additional to https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1041044
(The bug is not related to Mozilla Firefox, but it occurs most often using it.)
It seems that webpages with intense graphics can cause the system freeze.
But there are other events where the system freezes obvious in other applications.

it is possible to login remote from another PC, so the kernel and OS is still alive.
Requesting a kill of a process or a shutdown does not work - a hard reset of the PC is needed.

In many cases the process plasmashell is going into 100% cpu usage.
When another process is going into 100% cpu usage (like Firefox) and it is killed, then plasmashell goes into 100% cpu usage.
There is another PC running Debian 12 that has sometimes the same freeze problem, so it is not a hardware problem.

Any tips how to debug this would be helpful and will be reported.


STEPS TO REPRODUCE

It is a big problem that there is no specific application or reproductive steps to freeze the system.
The best way is to use Firefox with intense graphic sites, like windy.com, starting a video of the wheather situation for 2 hours.
Avoiding such use cases the system runs stable without freeze.

1. Start Firefox and call a heavy duty webpage
2. KDE suddenly freezes including the mouse pointer
3. System does not react on anything, but a remote-login via ssh is possible
4. Hard reset needed.

OBSERVED RESULT
System freezes suddenly.

EXPECTED RESULT
No freeze like in Debian 11 

SOFTWARE/OS VERSIONS
Linux/KDE Plasma: Debian 12 (bookworm) stable Kernel 6.1.0-11-amd64 (64-bit)
KDE Plasma Version: 5.27.5
KDE Frameworks Version: 5.103.0
Qt Version: 5.15.8

ADDITIONAL INFORMATION
Did not occure in previous versions (KDE Plasma Version 5.20.5)
Comment 1 Nate Graham 2023-09-11 19:20:02 UTC
Do you have the plasma-browser-integration plugin enabled in Firefox? If so, can you try disabling it and seeing if that helps?
Comment 2 Bug Janitor Service 2023-09-26 03:46:12 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 lsmod 2023-09-26 07:59:35 UTC
(In reply to Nate Graham from comment #1)
> Do you have the plasma-browser-integration plugin enabled in Firefox? If so,
> can you try disabling it and seeing if that helps?

No - this plugin is not installed.
As already written this bug is not related to Firefox only.
Yesterday KDE freezes within another application, but Firefox did have 100% CPU usage as application in the background.
KDE seems always to freeze when using the mouse clicking some action.