Created attachment 161437 [details] Don't Open Krita APPCRASH SUMMARY Krita crashed with an Access Violation error (0xc0000005) when opening a file. The faulting module was libkritaui.dll. NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols. See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports I am using Krita version 5.1.5.100 on Windows 10 version 1909. When I try to open a large file, Krita crashes with an Access Violation error (0xc0000005). The faulting module is libkritaui.dll. STEPS TO REPRODUCE 1. Open Krita version 5.1.5 on Windows 7 version 5 January, 2023 . 2. Try to open a large file. The file should be at least 4K in size and saved in the PNG format. 3. The crash should occur when you try to open the file. OBSERVED RESULT Krita crashed when I tried to open a 4K image file with a resolution of 3840 x 2160 pixels. The file was saved in the PNG format. The crash occurred when I double-clicked on the file icon in Windows Explorer. The error message I received was: Krita has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. EXPECTED RESULT Krita should open the file without crashing. The file should be displayed in the Krita window. The user should be able to interact with the file as expected. SOFTWARE VERSIONS : Krita 5.1.5 Windows: Windows 7 ultimate 2009 Mcrosoft corporation Krita version : 5.1.5.100 Your graphics card driver version: Intel(r) Pentium(r) CPU B960 @ 2.20 GHz 2.20 GHz ADDITIONAL INFORMATION The additional information provided by the error message is not very helpful. It only provides the faulting module and some hexadecimal values.
Please verify wether you are using Windows 7 or Windows 10 -- your report says both. It would also be good to attach the actual file (the file size you mention is not large), the contents of help->system information bug reports and help->krita log for bug reports.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!