Bug 471644 - digiKam: some Mac computers are unable to export any Tag data (under TagList column for Exif).
Summary: digiKam: some Mac computers are unable to export any Tag data (under TagList ...
Status: RESOLVED WAITINGFORINFO
Alias: None
Product: digikam
Classification: Applications
Component: Metadata-Exif (show other bugs)
Version: 8.0.0
Platform: macOS (DMG) macOS
: NOR major
Target Milestone: ---
Assignee: Digikam Developers
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-06-30 00:54 UTC by Trevor Eakes
Modified: 2024-12-04 06:51 UTC (History)
2 users (show)

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Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description Trevor Eakes 2023-06-30 00:54:00 UTC
SUMMARY
***
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***
On a few of my students Mac computers we are unable to get any Tag data (under TagList column for Exif) exported. All other exif data seems to transfer just fine. Instead the column appears as "Warning" and in the field: [minor] Unrecognized MakerNotes. I assume that is the broken TagList. Students tag thousands of photos as part of a class project so a few computers unable to share their results is a serious issue for analyzing our photos. A positive short term solution is if we could batch copy the Tag metadata into another field such as comments or other similar text field, but we don't know how to get Digikam to do that. 

STEPS TO REPRODUCE
1.  Unknown how to reproduce as it seems to work on some Macs and not on others. 
2.  Students have followed the same procedure for downloading and installing Digikam. Tag data appears in Digikam but not in exported photos. 
3.  Not an issue on windows operating systems. Suspect an error formatting tags. 

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Maik Qualmann 2023-06-30 05:51:35 UTC
Please take a screenshot of the error message. I don't fully understand the bug report either. The message " [minor] Unrecognized MakerNotes" cannot appear in the Metadata Viewer in digiKam in the Exif tab, because it is a message from ExifTool.
Problems under macOS are usually rights problems, i.e. digiKam does not have the necessary access rights to the directory in which the images are located. Give digiKam all appropriate rights in the macOS security settings.

Maik
Comment 2 Maik Qualmann 2023-06-30 05:58:51 UTC
If the issue only occurs in exported photos, which camera brand and model is it affecting? Which image format is used (JPG/RAW). As a test, activate the writing of metadata with ExifTool in the digiKam settings under Metadata.

Maik
Comment 3 Maik Qualmann 2023-07-01 15:18:26 UTC
Please try the upcoming digiKam-8.1.0 if the problem can be reproduced.

digiKam-8.1.0 download (also macOS): https://files.kde.org/digikam/

Maik
Comment 4 Trevor Eakes 2023-07-05 20:34:04 UTC
(In reply to Maik Qualmann from comment #1)
> Please take a screenshot of the error message. I don't fully understand the
> bug report either. The message " [minor] Unrecognized MakerNotes" cannot
> appear in the Metadata Viewer in digiKam in the Exif tab, because it is a
> message from ExifTool.
> Problems under macOS are usually rights problems, i.e. digiKam does not have
> the necessary access rights to the directory in which the images are
> located. Give digiKam all appropriate rights in the macOS security settings.
> 
> Maik

Apologies, the message is just what we see in R in the exif metadata after we try to export the photos and read their metadata. Digikam does not generate this message. Within Digikam tags are functioning normally, but the information is not being exported.
Comment 5 Trevor Eakes 2023-07-05 21:11:56 UTC
(In reply to Maik Qualmann from comment #2)
> If the issue only occurs in exported photos, which camera brand and model is
> it affecting? Which image format is used (JPG/RAW). As a test, activate the
> writing of metadata with ExifTool in the digiKam settings under Metadata.
> 
> Maik

Between our Macs (some unable to export, some able) the camera models are all the same. To be clear, the photos all export and contain all their metadata except for the Tag info. I am trying to figure out how to salvage the issue by identifying under what metadata field DigiKam is storing Tag data and figuring out how to copy that information to a new metadata field.
Comment 6 Trevor Eakes 2023-07-05 21:12:10 UTC
(In reply to Maik Qualmann from comment #2)
> If the issue only occurs in exported photos, which camera brand and model is
> it affecting? Which image format is used (JPG/RAW). As a test, activate the
> writing of metadata with ExifTool in the digiKam settings under Metadata.
> 
> Maik

Between our Macs (some unable to export, some able) the camera models are all the same. To be clear, the photos all export and contain all their metadata except for the Tag info. I am trying to figure out how to salvage the issue by identifying under what metadata field DigiKam is storing Tag data and figuring out how to copy that information to a new metadata field.
Comment 7 caulier.gilles 2023-10-19 12:41:53 UTC
@Trevor,

digikam 8.2.0 pre-release have been rebuilt using last Qt 5.15.11 + KDE 5.110
frameworks. Installer is available at usual place :

https://files.kde.org/digikam/

Can reproduce the problem with this version?

Thanks in advance

Gilles Caulier
Comment 8 caulier.gilles 2024-03-28 07:04:08 UTC
@Trevor,

digiKam 8.3.0 stable version is released and available at usual place :

https://www.digikam.org/download/

Can you reproduce the dysfunction on your computer ?

Thanks in advance

Gilles Caulier
Comment 9 caulier.gilles 2024-09-17 11:50:02 UTC
I'm not able to understand this report exactly. Please provide more details and screenshots of operations done with the application ?
Comment 10 caulier.gilles 2024-12-04 06:51:20 UTC
Hi all,

Any feedback here using last 8.5.0 released recently with a native MacOS Silicon port?

https://www.digikam.org/news/2024-11-16-8.5.0_release_announcement/

Thanks in advance

Gilles Caulier