Bug 470423 - I can't take a screenshot with this software
Summary: I can't take a screenshot with this software
Status: RESOLVED WORKSFORME
Alias: None
Product: Spectacle
Classification: Applications
Component: General (show other bugs)
Version: 22.12.3
Platform: Fedora RPMs Linux
: NOR normal
Target Milestone: ---
Assignee: Noah Davis
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-05-29 16:20 UTC by matheusC.C
Modified: 2023-05-31 20:22 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
that's the problem (56.33 KB, image/jpeg)
2023-05-31 19:35 UTC, matheusC.C
Details

Note You need to log in before you can comment on or make changes to this bug.
Description matheusC.C 2023-05-29 16:20:27 UTC
SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***


STEPS TO REPRODUCE
1. open the spectacle to be able to take a picture of the screen
2. I clicked on capture a new image
3. Then it said "Unable to capture an image. Report this error here"

OBSERVED RESULT
It resulted in an error and I am unable to take a screenshot.

EXPECTED RESULT
I was hoping I got a screenshot print.

SOFTWARE/OS VERSIONS
Windows: nope
macOS: nope
Linux/KDE Plasma: Fedora Linux 37 KDE Plasma
(available in About System)
KDE Plasma Version: 5.27.4
KDE Frameworks Version: 5.105.0
Qt Version: 5.15.9

ADDITIONAL INFORMATION
Kernel: 6.2.15-200.fc37.x86_64 (64-bit)
graphics platform: Wayland
Comment 1 postix 2023-05-29 17:03:31 UTC
Does it give you any more details on this error? Is there anything logged in Journalctl? Does it crash i.e. is there a dump listed in coredumpctl?
Comment 2 Noah Davis 2023-05-30 23:00:44 UTC
(In reply to postix from comment #1)
> Does it give you any more details on this error? Is there anything logged in
> Journalctl? Does it crash i.e. is there a dump listed in coredumpctl?

This is not actually a crash.
Comment 3 Noah Davis 2023-05-30 23:03:22 UTC
I see this is a report caused by a message in version 22.12 that tells users to report a bug whenever it appears. Unfortunately, all of the bug reports generated from that message aren't helpful since Spectacle didn't provide users with much information about the issue and the version that had the message will no longer be getting updates. Please try version 23.04 to see if your problem was fixed.
Comment 4 matheusC.C 2023-05-31 19:35:55 UTC
Created attachment 159373 [details]
that's the problem
Comment 5 matheusC.C 2023-05-31 19:38:47 UTC
(In reply to matheusC.C from comment #4)
> Created attachment 159373 [details]
> that's the problem

I click on "capture a new image"(capturar uma nova imagem) and this is the error that appears, I managed to take this photo using "Flameshot", I am using it as an alternative.
Comment 6 matheusC.C 2023-05-31 20:22:03 UTC
(In reply to Noah Davis from comment #3)
> I see this is a report caused by a message in version 22.12 that tells users
> to report a bug whenever it appears. Unfortunately, all of the bug reports
> generated from that message aren't helpful since Spectacle didn't provide
> users with much information about the issue and the version that had the
> message will no longer be getting updates. Please try version 23.04 to see
> if your problem was fixed.

I installed the snap version of spectacle and it didn't work, I'm going to migrate to flameshot, at least it's working.