Bug 463894 - Dell firmware updates cause other updates to not install correctly on Kubuntu 22.04
Summary: Dell firmware updates cause other updates to not install correctly on Kubuntu...
Status: RESOLVED WORKSFORME
Alias: None
Product: Discover
Classification: Applications
Component: Updates (offline) (show other bugs)
Version: 5.24.7
Platform: Kubuntu Linux
: NOR normal
Target Milestone: ---
Assignee: Plasma Bugs List
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-01-05 19:27 UTC by canaryinadesert
Modified: 2023-02-11 03:53 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
A screenshot of the notification. (917.71 KB, image/png)
2023-01-11 00:40 UTC, canaryinadesert
Details

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Description canaryinadesert 2023-01-05 19:27:54 UTC
SUMMARY
***
I recently installed Kubuntu 22.04 in a dual-boot system with Windows - my computer did not ship with Linux. I ran an update through the KDE app Discover that updated the Dell BIOS. This update appeared to be successful. I then booted into Kubuntu and saw that Discover was telling me to restart to install other updates I had downloaded. I rebooted, but the message was still there. It appears that the updates are not actually installing when I restart. I am running a Dell XPS 17 9700. I have UEFI Secure Boot disabled. I have shut down the computer and booted into Kubuntu again, but this did not solve the issue. I ran fwupdmgr update and got:

Devices with no available firmware updates:
 • DELL098F:00 04F3:311C
 • Integrated Webcam HD
Devices with the latest available firmware version:
 • UEFI dbx

...which suggests that a bad EFI binary is not at fault, as a person suggested to me.
I'm not sure what package, if any, is the problem here.

Thanks for any help in advance.


STEPS TO REPRODUCE
1. Install Kubuntu 22.04 alongside Windows in a Dell XPS 9700
2. Go to updates in Discover, update the system and restart
3. BIOS updates and boots into Linux
4. Observe Discover requiring a restart to install other updates
5. Restart
6. Observe Discover notification still there.

OBSERVED RESULT


EXPECTED RESULT
I expected the updates to install normally upon restarting, as they usually do.

SOFTWARE/OS VERSIONS
Linux/KDE Plasma: Kubuntu 22.04
(available in About System)
KDE Plasma Version: 5.24.7
KDE Frameworks Version: 5.92.0
Qt Version: 5.13.3

ADDITIONAL INFORMATION
Kernel: 5.15.0-56-generic
Comment 1 canaryinadesert 2023-01-05 19:29:15 UTC
I have also submitted a bug report to the Ubuntu developers as well: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/2001740?comments=all
I was told that it was probably an issue with Discover, so I'm reporting it here as well.
Comment 2 Nate Graham 2023-01-09 21:09:23 UTC
Can you attach a screenshot of the notification?
Comment 3 canaryinadesert 2023-01-11 00:40:52 UTC
Created attachment 155200 [details]
A screenshot of the notification.
Comment 4 Nate Graham 2023-01-11 16:21:36 UTC
Ok, that's a system tray icon, not a notification. And if you click it, it will prompt you to reboot, right? Are you saying that after you reboot, it's still there?
Comment 5 canaryinadesert 2023-01-11 17:16:16 UTC
Yes, once I reboot it's still there.
Comment 6 Nate Graham 2023-01-12 21:04:16 UTC
Thanks. After you reboot, do you see an actual notification? Perhaps one about a failed offline update? If not, might thie be because you somehow disabled Discover's notifications or you're in Do Not Disturb mode?
Comment 7 Bug Janitor Service 2023-01-27 05:08:47 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 8 Bug Janitor Service 2023-02-11 03:53:07 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!