Bug 463074 - Keeps crashing and is unresponsive to sysrq
Summary: Keeps crashing and is unresponsive to sysrq
Status: RESOLVED NOT A BUG
Alias: None
Product: neon
Classification: KDE Neon
Component: general (other bugs)
Version First Reported In: unspecified
Platform: Neon Linux
: NOR crash
Target Milestone: ---
Assignee: Neon Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-12-15 14:21 UTC by Shookshivers
Modified: 2022-12-23 18:48 UTC (History)
3 users (show)

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Description Shookshivers 2022-12-15 14:21:13 UTC 
SUMMARY
Plasma freezes and does not allow key input.  This happens intermittently and leaves no dump or errors in logs.


OBSERVED RESULT
Plasma window manager freezes. 

EXPECTED RESULT
Plasma window manager should not freeze

Operating System: KDE neon 5.26
KDE Plasma Version: 5.26.4
KDE Frameworks Version: 5.101.0
Qt Version: 5.15.7
Kernel Version: 5.15.0-56-generic (64-bit)
Graphics Platform: Wayland
Processors: 8 × Intel® Core™ i7-8565U CPU @ 1.80GHz
Memory: 7.5 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 620
Manufacturer: HUAWEI
Product Name: MACHR-WX9
System Version: M1010
Comment 1 Shookshivers 2022-12-23 18:48:23 UTC 
This has nothing to do with the OS or KDE but the hardware as it effects all OS's due to it being an SSD (perhaps RAM issue however i doubt that) issue.  Some reports have  indicated that the SSD drive needs to be reseated.  I did just that and also replaced all thermal glue and pads with new ones.  The laptop is a Huawell X Pro 2019 which doesnt have a very good cooling system hence why i replaced all thermal pads and glue with Artic APT2560 0.5 mm piece.  It has not frozen since.