SUMMARY *** NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols. See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports *** STEPS TO REPRODUCE 1. Open Krita 2. Click on new canva and put dimention information 3. Click on create OBSERVED RESULT The Krita program crash when I trying to do a new canva. EXPECTED RESULT I want to see the new Canva I created, but doesn't happend. SOFTWARE/OS VERSIONS Windows: Windows 10 macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION I donwloaded the new version of Krita program (5.1.3) on my laptop, and when I tried to do a new canva for do an animation for Tik Tok, the program crashed after I put the dimentions information. I don't know why is happening, but I hope you guys can help me with this.
Hey there! Unfortunately to help we're going to need a bit more information. Some of the most useful stuff you can give would be a crash report, see this link for how to do that: https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports The next best thing would be to be as specific as possible. Can you provide a screen cap of the 'create new' screen before the crash? What sort of hardware does your laptop have on it? Personally this sounds like a GPU canvas acceleration problem. Can you go into your Krita settings and find "canvas acceleration" and set it to 'software' and see if the problem persists? Any more information you can provide will be helpful, thanks.
Created attachment 154590 [details] image.png Well, the program looks like this before going to crash [image: image.png] And then I going to do the new Canva and I put the information [image: image.png] But when I click on "create", the button going to gray like this [image: image.png] And then the program closes [image: image.png] But I'll check the Krita preferences and change the settings to see if I can fix the problem! El mié, 14 dic 2022 a la(s) 18:01, Ralek Kolemios (bugzilla_noreply@kde.org) escribió: > https://bugs.kde.org/show_bug.cgi?id=463051 > > Ralek Kolemios <info@ralek.art> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > CC| |info@ralek.art > Resolution|--- |WAITINGFORINFO > Status|REPORTED |NEEDSINFO > > --- Comment #1 from Ralek Kolemios <info@ralek.art> --- > Hey there! Unfortunately to help we're going to need a bit more > information. > Some of the most useful stuff you can give would be a crash report, see > this > link for how to do that: > > https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports > > The next best thing would be to be as specific as possible. Can you > provide a > screen cap of the 'create new' screen before the crash? What sort of > hardware > does your laptop have on it? > > Personally this sounds like a GPU canvas acceleration problem. Can you go > into > your Krita settings and find "canvas acceleration" and set it to > 'software' and > see if the problem persists? > > Any more information you can provide will be helpful, thanks. > > -- > You are receiving this mail because: > You reported the bug.
Created attachment 154591 [details] image.png
Created attachment 154592 [details] image.png
Created attachment 154593 [details] image.png
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
Alrighty, I'm not seeing anything so far that would cause a crash under normal circumstances, and I can't seem to reproduce it on my end. In Krita, can you go to Help > Show Krita Log and then click 'save to file' and upload that? Did turning off 'Canvas Graphics Acceleration' in Settings > Configure > Display help?
Created attachment 154610 [details] attachment-15231-0.html Oh well, I already change the Krita settings on the Krita preferences and the program doesn't crash anymore when I create the new canva. But thank you for the help! El 15/12/2022 15:02, "Ralek Kolemios" <bugzilla_noreply@kde.org> escribió: https://bugs.kde.org/show_bug.cgi?id=463051 Ralek Kolemios <info@ralek.art> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |WAITINGFORINFO Status|REPORTED |NEEDSINFO --- Comment #7 from Ralek Kolemios <info@ralek.art> --- Alrighty, I'm not seeing anything so far that would cause a crash under normal circumstances, and I can't seem to reproduce it on my end. In Krita, can you go to Help > Show Krita Log and then click 'save to file' and upload that? Did turning off 'Canvas Graphics Acceleration' in Settings > Configure > Display help?
Good to know! If you think this bug should be looked further into, be sure to reopen this bug and include that Krita log file so that we can find out what exactly is going wrong with the graphics acceleration.