This has been happening to me every time I use the software. Whenever I try to save my drawing after working on it for a while, an error would occur and it would refuse to save my file. I would always have to reset my computer to get the save function to work again. Please reply back when you can. Thank you.
Hi, this is unfortunately too little info to have an idea of what is happening on your system. It's not normal for sure, and not what Krita is supposed to do. So, it's a special case. To investigate, can you open Krita, got to Help > Show Krita log for bug report, then select all the text in this windows, copy, and paste it here. This will make your report more detailed.
I'm marking this ticket as 'Need Info / Waiting for info" for now.
Created attachment 154509 [details] attachment-23060-0.html ================================================================================ SESSION: 11 Dec 2022 11:08:11 -0800. Executing D:\Krita (x64)\bin\krita.exe Krita Version: 5.1.3, Qt version compiled: 5.12.12, loaded: 5.12.12. Process ID: 20104 -- -- -- -- -- -- -- -- 11 Dec 2022 11:08:11 -0800: Style: fusion. Available styles: windowsvista, Windows, Fusion 11 Dec 2022 11:08:13 -0800: Database is up to date. Version: 0.0.17, created by Krita 5.1.0, at Sun Oct 23 19:10:25 2022 11 Dec 2022 11:08:13 -0800: Non-store package - creating updater 11 Dec 2022 11:08:17 -0800: Importing application/x-krita to application/x-krita. Location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Real location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Batchmode: 0 11 Dec 2022 11:08:17 -0800: Loaded image from application/x-krita. Size: 3500 * 5000 pixels, 50 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 4 11 Dec 2022 11:14:36 -0800: Saving Document C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra as C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra (mime: application/x-krita). 3500 * 5000 pixels, 4 layers. 101 frames, 24 framerate. Export configuration: No configuration 11 Dec 2022 11:14:36 -0800: Create a simple backup for C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra in the same location as the file. 11 Dec 2022 11:14:36 -0800: Converting from application/x-krita to application/x-krita. Location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Real location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Batchmode: 0. Configuration: none 11 Dec 2022 11:14:38 -0800: Completed saving C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra (mime: application/x-krita). Result: Could not save merged image.. Warning: . Size: 5133488 11 Dec 2022 11:14:47 -0800: Saving Document C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra as C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra (mime: application/x-krita). 3500 * 5000 pixels, 4 layers. 101 frames, 24 framerate. Export configuration: No configuration 11 Dec 2022 11:14:47 -0800: Create a simple backup for C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra in the same location as the file. 11 Dec 2022 11:14:47 -0800: Converting from application/x-krita to application/x-krita. Location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Real location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Batchmode: 0. Configuration: none 11 Dec 2022 11:14:48 -0800: Completed saving C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra (mime: application/x-krita). Result: Could not save image profile.. Could not save merged image.. Could not save animation meta data.. Warning: . Size: 5133488 11 Dec 2022 11:14:51 -0800: Saving Document C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra as C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra (mime: application/x-krita). 3500 * 5000 pixels, 4 layers. 101 frames, 24 framerate. Export configuration: No configuration 11 Dec 2022 11:14:51 -0800: Create a simple backup for C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra in the same location as the file. 11 Dec 2022 11:14:51 -0800: Converting from application/x-krita to application/x-krita. Location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Real location: C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra. Batchmode: 0. Configuration: none 11 Dec 2022 11:14:53 -0800: Completed saving C:\Users\Evan Dixon\Desktop\Animation Objects\Planet Tombstone Comic\Crank Hotel Christmas\CHCPg4.kra (mime: application/x-krita). Result: Could not save image profile.. Could not save merged image.. Could not save animation meta data.. Warning: . Size: 5133488 11 Dec 2022 11:14:57 -0800: CLOSING SESSION ================================================================================ SESSION: 11 Dec 2022 11:16:46 -0800. Executing D:\Krita (x64)\bin\krita.exe Krita Version: 5.1.3, Qt version compiled: 5.12.12, loaded: 5.12.12. Process ID: 5540 -- -- -- -- -- -- -- -- 11 Dec 2022 11:16:46 -0800: Style: fusion. Available styles: windowsvista, Windows, Fusion 11 Dec 2022 11:16:48 -0800: Database is up to date. Version: 0.0.17, created by Krita 5.1.0, at Sun Oct 23 19:10:25 2022 11 Dec 2022 11:16:48 -0800: Non-store package - creating updater 11 Dec 2022 11:28:57 -0800: CLOSING SESSION ================================================================================ SESSION: 11 Dec 2022 11:37:09 -0800. Executing D:\Krita (x64)\bin\krita.exe Krita Version: 5.1.3, Qt version compiled: 5.12.12, loaded: 5.12.12. Process ID: 10268 -- -- -- -- -- -- -- -- 11 Dec 2022 11:37:09 -0800: Style: fusion. Available styles: windowsvista, Windows, Fusion 11 Dec 2022 11:37:10 -0800: Database is up to date. Version: 0.0.17, created by Krita 5.1.0, at Sun Oct 23 19:10:25 2022 11 Dec 2022 11:37:11 -0800: Non-store package - creating updater On Sun, Dec 11, 2022 at 11:36 AM David REVOY <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=462927 > > David REVOY <info@davidrevoy.com> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > CC| |info@davidrevoy.com > > --- Comment #1 from David REVOY <info@davidrevoy.com> --- > Hi, this is unfortunately too little info to have an idea of what is > happening > on your system. It's not normal for sure, and not what Krita is supposed > to do. > So, it's a special case. > > To investigate, can you open Krita, got to Help > Show Krita log for bug > report, > then select all the text in this windows, copy, and paste it here. > > This will make your report more detailed. > > -- > You are receiving this mail because: > You reported the bug.
Hi, thanks. I can read this line when the saving failed: > Could not save animation meta data.. Warning: . Size: 5133488 Can you confirm you have enough free space available to save your project?
Created attachment 154517 [details] attachment-31762-0.html Yes, I confirm. On Sun, Dec 11, 2022 at 12:09 PM David REVOY <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=462927 > > --- Comment #4 from David REVOY <info@davidrevoy.com> --- > Hi, thanks. > I can read this line when the saving failed: > > > Could not save animation meta data.. Warning: . Size: 5133488 > > Can you confirm you have enough free space available to save your project? > > -- > You are receiving this mail because: > You reported the bug.
Ok, I switch the ticket to reported. (note: It might take time until someone with more technical skill check your log and give you more answers if meanwhile, you find any information about why a specific couldn't be saved, or a precise description of step to reproduce the bug all the time, feel free to plug this information in this thread.)
Created attachment 154518 [details] attachment-8049-0.html Got it, thanks! On Sun, Dec 11, 2022, 1:03 PM David REVOY <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=462927 > > David REVOY <info@davidrevoy.com> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Status|NEEDSINFO |REPORTED > Resolution|WAITINGFORINFO |--- > > --- Comment #6 from David REVOY <info@davidrevoy.com> --- > Ok, I switch the ticket to reported. > (note: It might take time until someone with more technical skill check > your > log and give you more answers if meanwhile, you find any information about > why > a specific couldn't be saved, or a precise description of step to > reproduce the > bug all the time, feel free to plug this information in this thread.) > > -- > You are receiving this mail because: > You reported the bug.
Hi, What's going on here is that your image is too large to save with your current computer. The reason why resetting your computer works is because that clears up working memory, which allows for saves to be completed. Technically, you *could*, when working on this file, only have Krita open so your computer has the working memory necessary. Far more recommended however is to cut down the file size, either by merging layers, splitting up the scene, or resizing the image to a smaller resolution. We don't impose hard limits because we haven't found a good way that doesn't hamper the animation workflow. What we do have is a little indicator at the bottom that goes from the highlight color, to yellow, to red as the file gets larger. When it's red, you will want to start simplifying the file somehow, because at that point these kind of memory related problems start to appear.