Bug 461350 - Krita Freezes and crashes without a crash log - no matter what - after a few minutes of usage.
Summary: Krita Freezes and crashes without a crash log - no matter what - after a few ...
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 5.1.1
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-11-03 10:30 UTC by Marek Piskule
Modified: 2023-08-29 09:04 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
Packaged crash logs, plus some screenshots (2.83 MB, application/x-zip-compressed)
2022-11-03 10:30 UTC, Marek Piskule
Details

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Description Marek Piskule 2022-11-03 10:30:00 UTC
Created attachment 153432 [details]
Packaged crash logs, plus some screenshots

SUMMARY
***
On my system, Krita crashes for no reason. I tried disabling autosave, reducing and increasing Cache, memory... I got 16GB of RAM and 40GB of free storage SSD space. I am trying to animate on a 720x720 canvas at 15FPS. I even erased the Resource Folder. No dice. Tried the 5.0.2 version installed on my PC, updated to stable 5.1.1, updated that to the plus variant of 5.1.1 (3b6b341425 build). Haven't tried the nightly build, not willing to introduce other quirks. Closed down all aplications (except for Firefox and Classic-Shell which I use HEAVILY). Using built-in Windows protection as the antivirus, it shouldn't conflict. No dice. Other animation apps (Pencil2D, Flash CS6) work fine.

I hope you'll be able to identify the problem, this is insane. I love Krita too much, but this is infuriating. I don't know what to do.
***


STEPS TO REPRODUCE
1. Use a factory-reset Krita of any 5.1.1 build (Stable, Plus) for an exteded amount of time
2. Use a brush and draw
3. It freezes and doesn't produce a crash log. Not even in the Krita com console.

OBSERVED RESULT
It crashes.

EXPECTED RESULT
It shouldn't crash.

SOFTWARE/OS VERSIONS
Windows:  Windows 10 (10.0) 10.0.19044

KDE Plasma Version: Can't find
KDE Frameworks Version: Can't find
Qt Version: 5.12.12

ADDITIONAL INFORMATION
Using Wacom CTL-480 as the tablet, with Windows Ink enabled. Driver version: 6.3.46-1
Comment 1 Dmitry Kazakov 2022-11-17 13:40:19 UTC
Hi, Marek!

Do you have a crash log in %localappdata%\kritacrash.log? It seems to be not in the package
Comment 2 Marek Piskule 2022-11-17 13:57:36 UTC
(In reply to Dmitry Kazakov from comment #1)
> Hi, Marek!
> 
> Do you have a crash log in %localappdata%\kritacrash.log? It seems to be not
> in the package

Hi, Dmitry! There is no crash log in %localappdata% either. That is the problem that made me report the bug.

How can I record the reason of freezing after Krita freezes? It dumps nothing. Neither to the console, or the crash log. Krita freezes without a reason given.
Comment 3 Dmitry Kazakov 2023-08-28 08:29:15 UTC
Hi, Marek!

Could you please check the nightly version of the upcoming Krita 5.2? We have fixed a lot of animation-related issues, including the ones happening when applying transformation or move operations to the animated layer. There were multiple issues caused by the new implementation of the 'auto-keyframe' option:

https://binary-factory.kde.org/job/Krita_Stable_Windows_Build/

If you still experience a crash in this build, please try disabling "Auto-create keyframe" option and check if the crash goes away. Checking for 'kritacrash.log' again would also help.
Comment 4 Marek Piskule 2023-08-28 08:52:52 UTC
(In reply to Dmitry Kazakov from comment #3)
> Hi, Marek!
> 
> Could you please check the nightly version of the upcoming Krita 5.2? We
> have fixed a lot of animation-related issues, including the ones happening
> when applying transformation or move operations to the animated layer. There
> were multiple issues caused by the new implementation of the 'auto-keyframe'
> option:
> 
> https://binary-factory.kde.org/job/Krita_Stable_Windows_Build/
> 
> If you still experience a crash in this build, please try disabling
> "Auto-create keyframe" option and check if the crash goes away. Checking for
> 'kritacrash.log' again would also help.

Hi, Dmitry!

Firstly, I tried the nightly-x64-5.3.0-prealpha-bc09a52527 build, and Krita no longer crashes! The issue is resolved.

Secondly, thank you for replying to such an old and cryptic assignment ^^" I appreciate it and you made me respect the Krita team a lot more. :-) If it crashes, I'll disable "Auto-create keyframe". But currently I'm happy with the performance.

Best wishes, and thank you a lot for the help once again!
Comment 5 Dmitry Kazakov 2023-08-29 09:04:27 UTC
Thank you for your kind words! :)