Bug 456663 - Multiple (but occasional) crippling errors with the UNDO/REDO functions.
Summary: Multiple (but occasional) crippling errors with the UNDO/REDO functions.
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: * Unknown (other bugs)
Version First Reported In: 5.0.6
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-07-13 05:35 UTC by Mark
Modified: 2022-08-01 13:34 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


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Description Mark 2022-07-13 05:35:00 UTC
SUMMARY
***
Occasionally I will get all of these bugs at once, and it lasts for a random amount of time (what I mean is, the bugs are persistent throughout restarts). Then it just goes away for some reason before coming back randomly.

These bugs are:
1: The UNDO function will refuse to work until the tablet pen is far away from my tablet. The pen is not touching, just about 1 inch above it.
2: The UNDOs become cumulative, UNDOing anywhere from 3 - 12 brushstrokes at once, even though **cumulative undo is not activated, NOT activated**.
3: The REDO function also randomly no longer remembers anything I have UNDOne, and refuses to re-apply strokes I have previously UNDOne.

All three of these bugs always **and only** appear altogether at once, and persist through restarts, before randomly disappearing after an unknown amount of time. 
***

STEPS TO REPRODUCE
I have not correlated the bugs to anything yet; no Windows updates, no Java updates. Whatever it is, UNDO/REDO just works one day, then not the next, regardless of any changes to my system.

SOFTWARE/OS VERSIONS
Windows: 10
Comment 1 Halla Rempt 2022-07-13 06:52:25 UTC
Why would you think java updates make any difference... Please provide the contents of help->system information for bug reports and help->krita log for bug reports. Also, tell us about the make and type of your tablet, and whether you have the latest version installed.
Comment 2 Mark 2022-07-14 02:36:34 UTC
(In reply to Halla Rempt from comment #1)
The bugs are gone again now for some reason, I'll see if I can spot any causes next time it comes back :o

> Why would you think java updates make any difference...
No idea, I was looking for any possible correlation.

> Also, tell us about the make and type of your tablet, and whether you have the latest version installed.
Wacom Intuos S CTL-4100/K0-CX. Version 6.3.41-1 (Latest version).

> Please provide the contents of help system information for bug reports and help krita log for bug reports. 
Hmm, I'm not sure what this is referring to, if the information provided below is incorrect please let me know!

OS Name	Microsoft Windows 10 Home
Version	10.0.19043 Build 19043
Other OS Description 	Not Available
OS Manufacturer	Microsoft Corporation
System Name	DESKTOP-828Q759
System Manufacturer	Gigabyte Technology Co., Ltd.
System Model	B450M S2H V2
System Type	x64-based PC
System SKU	Default string
Processor	AMD Ryzen 3 3100 4-Core Processor, 3593 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date	American Megatrends Inc. F1, 8/28/2020
SMBIOS Version	3.2
Embedded Controller Version	255.255
BIOS Mode	Legacy
BaseBoard Manufacturer	Gigabyte Technology Co., Ltd.
BaseBoard Product	B450M S2H V2
BaseBoard Version	x.x
Platform Role	Desktop
Secure Boot State	Unsupported
PCR7 Configuration	Binding Not Possible
Windows Directory	C:\Windows
System Directory	C:\Windows\system32
Boot Device	\Device\HarddiskVolume7
Locale	United States
Hardware Abstraction Layer	Version = "10.0.19041.1741"
User Name	DESKTOP-828Q759\Markovich
Time Zone	China Standard Time
Installed Physical Memory (RAM)	16.0 GB
Total Physical Memory	15.9 GB
Available Physical Memory	7.28 GB
Total Virtual Memory	21.2 GB
Available Virtual Memory	7.33 GB
Page File Space	5.25 GB
Page File	C:\pagefile.sys
Kernel DMA Protection	Off
Virtualization-based security	Not enabled
Device Encryption Support	Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions	Yes
Hyper-V - Second Level Address Translation Extensions	Yes
Hyper-V - Virtualization Enabled in Firmware	No
Hyper-V - Data Execution Protection	Yes

Thanks for your time! This bug is only temporary and occasional, and if you haven't heard of such a problem before and/or have been unable to replicate such an issue, then please don't bother, it's probably something wonky on my end.
Comment 3 Bug Janitor Service 2022-07-14 04:37:13 UTC
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 4 Halla Rempt 2022-07-14 08:41:04 UTC
If you go to the Help menu in Krita you will find two entries that provide different information that can be useful when investigating a bug. Please save that to files (or access the files directly from %APPDATA% in the file manager) and attach to this bug report.
Comment 5 Halla Rempt 2022-08-01 13:34:33 UTC
In any case, if the problems are gone, I'll close the report :-)