SUMMARY *** Unfortunately Labplot 2.9 does not run on my HP Laptop running Windows 11. It shows the small icon briefly on the screen then disappears. V2.8 does run but it not compatible with V2.9 files I created at work no Lenovo laptop Win 11 OBSERVED RESULT EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: 11 macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION
(In reply to Robin from comment #0) > SUMMARY > *** > > Unfortunately Labplot 2.9 does not run on my HP Laptop running Windows 11. > It shows the small icon briefly on the screen then disappears. > V2.8 does run but it not compatible with V2.9 files I created at work no > Lenovo laptop Win 11 We had a similar report recently and the problem was not because of win11 but because of the user not having any write privileges on his/her home directory. Can you please quickly do this check on your side, too? Does it work for you with the admin user?
(In reply to Alexander Semke from comment #1) > (In reply to Robin from comment #0) > > SUMMARY > > *** > > > > Unfortunately Labplot 2.9 does not run on my HP Laptop running Windows 11. > > It shows the small icon briefly on the screen then disappears. > > V2.8 does run but it not compatible with V2.9 files I created at work no > > Lenovo laptop Win 11 > We had a similar report recently and the problem was not because of win11 > but because of the user not having any write privileges on his/her home > directory. Can you please quickly do this check on your side, too? Does it > work for you with the admin user? Hello Thanks for the update. Well it seems that I do have write privileges OK. However I cannot see any default home directory for Lapplot in say the users directory. Now I did try installing V2.9 and running V2.9 as admin user, but I had the same issue still. Just resintalled V2.8.2 and runs just fine. Appreciate the response. regards Robin
(In reply to Robin from comment #2) > (In reply to Alexander Semke from comment #1) > > (In reply to Robin from comment #0) > > > SUMMARY > > > *** > > > > > > Unfortunately Labplot 2.9 does not run on my HP Laptop running Windows 11. > > > It shows the small icon briefly on the screen then disappears. > > > V2.8 does run but it not compatible with V2.9 files I created at work no > > > Lenovo laptop Win 11 > > We had a similar report recently and the problem was not because of win11 > > but because of the user not having any write privileges on his/her home > > directory. Can you please quickly do this check on your side, too? Does it > > work for you with the admin user? > > Hello > > Thanks for the update. Well it seems that I do have write privileges OK. > However I cannot see any default home directory for Lapplot in say the users > directory. > > Now I did try installing V2.9 and running V2.9 as admin user, but I had the > same issue still. > Just resintalled V2.8.2 and runs just fine. > > Appreciate the response. We've got user reports about successful installation of the current development version of LabPlot on windows11. Can you install the current nightly build (go to https://labplot.kde.org/download/ and navigate to "Development Version") and give it a try? Thank you for your feedback!
LabPlot is running on windows 11 without any problems, tested on multiple devices and confirmed by other users. Please try out once more with the last release https://labplot.kde.org/2023/03/21/labplot-2-10/. In case you're still experiencing this problem, reopen this ticket and we check again.
I have the same issues. I have an up-to-date Windows 10 64-Bit system, all drivers are up-to-date. The PC has an integrated Intel Graphics and an additional NVIDIA Quadro system. The last revision running on this PC was the one released with https://labplot.kde.org/2021/10/27/multi-axes-made-easy/. Already revision 2.9 did not work. Now I tested 2.10. The same issue. What I see: the initial logo pops-up for a few seconds, then disappears. That's all. I would appreciate if you could investigate this now rather permanent issue. There must have been some significant change from the test-version introducing the multi-axes feature and the 2.9 release. PS: What I already tried with the latest 2.10 revision: installation for only me, installation for all user's, installation in a directory which is not MS Windows dominated. (I am aware of issues related to installation into the MS default directories.) In my case: I installed into C:\Progs\LabPlot. Installation via the MS Store. Installation of the nightly build. Installation as Administrator. All behave the same: a few seconds the logo, then nothing. Best regards, Peter.
(In reply to Peter from comment #5) > I have the same issues. I have an up-to-date Windows 10 64-Bit system, all > drivers are up-to-date. The PC has an integrated Intel Graphics and an > additional NVIDIA Quadro system. The last revision running on this PC was > the one released with > https://labplot.kde.org/2021/10/27/multi-axes-made-easy/. Already revision > 2.9 did not work. Now I tested 2.10. The same issue. What I see: the > initial logo pops-up for a few seconds, then disappears. That's all. I > would appreciate if you could investigate this now rather permanent issue. > There must have been some significant change from the test-version > introducing the multi-axes feature and the 2.9 release. > > PS: What I already tried with the latest 2.10 revision: installation for > only me, installation for all user's, installation in a directory which is > not MS Windows dominated. (I am aware of issues related to installation > into the MS default directories.) In my case: I installed into > C:\Progs\LabPlot. Installation via the MS Store. Installation of the > nightly build. Installation as Administrator. All behave the same: a few > seconds the logo, then nothing. > > Best regards, Peter. Can you please check the running processes after the splash screen disappears? Is the labplot process still running or is there any process anymore since it was killed for some reasons that we need to understand now? I assume the latter is the case and we need to debug... I had similar issues on my older Dell notebook where a "monitoring tool" from Dell blocked the loading of plugins for labplot which made the application crashing. After I stopped this tool, the problem was gone. Do you have something similar running on your system? Any anti-virus, etc.? Can you stop temporarily these services and start labplot again? We need to somehow nail down the actual problem on your system now. This is not a global problem with our windows build since we have many successful installations.
(In reply to Alexander Semke from comment #6) > (In reply to Peter from comment #5) > > I have the same issues. I have an up-to-date Windows 10 64-Bit system, all > > drivers are up-to-date. The PC has an integrated Intel Graphics and an > > additional NVIDIA Quadro system. The last revision running on this PC was > > the one released with > > https://labplot.kde.org/2021/10/27/multi-axes-made-easy/. Already revision > > 2.9 did not work. Now I tested 2.10. The same issue. What I see: the > > initial logo pops-up for a few seconds, then disappears. That's all. I > > would appreciate if you could investigate this now rather permanent issue. > > There must have been some significant change from the test-version > > introducing the multi-axes feature and the 2.9 release. > > > > PS: What I already tried with the latest 2.10 revision: installation for > > only me, installation for all user's, installation in a directory which is > > not MS Windows dominated. (I am aware of issues related to installation > > into the MS default directories.) In my case: I installed into > > C:\Progs\LabPlot. Installation via the MS Store. Installation of the > > nightly build. Installation as Administrator. All behave the same: a few > > seconds the logo, then nothing. > > > > Best regards, Peter. > Can you please check the running processes after the splash screen > disappears? Is the labplot process still running or is there any process > anymore since it was killed for some reasons that we need to understand now? > I assume the latter is the case and we need to debug... > > I had similar issues on my older Dell notebook where a "monitoring tool" > from Dell blocked the loading of plugins for labplot which made the > application crashing. After I stopped this tool, the problem was gone. Do > you have something similar running on your system? Any anti-virus, etc.? Can > you stop temporarily these services and start labplot again? We need to > somehow nail down the actual problem on your system now. This is not a > global problem with our windows build since we have many successful > installations. In deep, I have a Dell notebook, with Dell Optimizer running in the background. However, even with the optimizer running in the background, I can execute the old pre-2.9.0-official release version. I have a labplot2.exe dated 2021-12-20. This LabPlot comes up and runs rather instantaneously. With this in mind: is a background task responsible for labplot2 2.9 and newer not firing up? However, I will test version 2.10 again, then without the Dell background manager working in the background. I will inform you again. Best regards, Peter.
(In reply to Peter from comment #7) > In deep, I have a Dell notebook, with Dell Optimizer running in the > background. However, even with the optimizer running in the background, I > can execute the old pre-2.9.0-official release version. I have a > labplot2.exe dated 2021-12-20. This LabPlot comes up and runs rather > instantaneously. With this in mind: is a background task responsible for > labplot2 2.9 and newer not firing up? The only thing that comes to mind mind now is the loading of plugins for the Notebook in Labplot (for Maxima, python, etc.). There were some changes in the location of plugins and probably also in their number, but I don't remember the details anymore. > However, I will test version 2.10 again, then without the Dell background > manager working in the background. I will inform you again. Yes, please try it out without all that stuff running in the background and let us know. Thank you.
(In reply to Alexander Semke from comment #8) > (In reply to Peter from comment #7) > > In deep, I have a Dell notebook, with Dell Optimizer running in the > > background. However, even with the optimizer running in the background, I > > can execute the old pre-2.9.0-official release version. I have a > > labplot2.exe dated 2021-12-20. This LabPlot comes up and runs rather > > instantaneously. With this in mind: is a background task responsible for > > labplot2 2.9 and newer not firing up? > The only thing that comes to mind mind now is the loading of plugins for the > Notebook in Labplot (for Maxima, python, etc.). > There were some changes in the location of plugins and probably also in > their number, but I don't remember the details anymore. > > > > However, I will test version 2.10 again, then without the Dell background > > manager working in the background. I will inform you again. > Yes, please try it out without all that stuff running in the background and > let us know. Thank you. Good morning, what I did: I have another Dell, a PC, in the same network, also up-to-date Windows 10. Even though the dell services are the same as those on my notebook, the LabPlot2 2.10 main windows poped up almost immediately. Because of this experiment, I do not suspect the Dell services to be the reason for the failing on my notebook. The mayor difference I see: the notebook combines a Intel UHD graphics with a NVIDIA Graphics, while the Dell PC only has the NVIDIA Graphics. And still: Labplot2 in version pre-2.9.x (2022-12-20) runs on my notebook but Laplot 2.9 ff. do not. I reported this error because it seems that I am not the only one. Best regards and thank you for your efforts, Peter.