Bug 453486 - The mouse scroll wheel randomly stops working
Summary: The mouse scroll wheel randomly stops working
Status: RESOLVED WORKSFORME
Alias: None
Product: kde
Classification: I don't know
Component: general (show other bugs)
Version: unspecified
Platform: Other Linux
: NOR normal
Target Milestone: ---
Assignee: Unassigned bugs mailing-list
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-05-07 02:15 UTC by Scott
Modified: 2022-06-09 04:35 UTC (History)
2 users (show)

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Description Scott 2022-05-07 02:15:44 UTC
SUMMARY
***
The mouse scroll wheel randomly stops working
***


STEPS TO REPRODUCE
1. open any app where the mouse scroll wheel is used and scroll
2. 
3. 

OBSERVED RESULT
after much scrolling the scroll wheel occasionally stops working

EXPECTED RESULT
that scrolling always work

SOFTWARE/OS VERSIONS
Operating System: Kubuntu 22.04
KDE Plasma Version: 5.24.4
KDE Frameworks Version: 5.92.0
Qt Version: 5.15.3
Kernel Version: 5.15.0-27-generic (64-bit)
Graphics Platform: X11
Processors: 16 × AMD Ryzen 7 5800X 8-Core Processor
Memory: 15.5 GiB of RAM
Graphics Processor: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2


ADDITIONAL INFORMATION
Comment 1 Nate Graham 2022-05-09 17:30:53 UTC
Sounds like maybe a hardware issue. If not, likely a Libinput library or input driver issue, as we don't handle scrolling in KDE code on X11.

What apps? All of them? Or only some? Can you provide some examples?
Comment 2 Scott 2022-05-10 00:23:59 UTC
In the last 3 days the issue has not reoccurred. Two programs it did effect were Firefox and Kate, both can require large amounts of scrolling.

It appears that this issue may have resolved itself as a result of the work I did to get grub to display on boot.  Ubuntu 22.04 is very fragile when it comes to the display setup. This also fixed up an issue where my USB printer was identified by the OS but subsequently could not be found by any other app. Fixing the display problems negated any need for a work around in my dual boot system to display the grub menu options or the UEFI boot screen.

I realise this is not a KDE issue, and to a large extent beyond their control, but for Kubuntu to work properly with a (my) Nvidia GPU requires 2 monitors when using modern hardware is a problem. Kubuntu will not boot correctly unless a monitor with a DVI input is connected, requiring in my case a 2 monitor setup. The real issue is the GPU output port rather tshag2020han the monitor input. I understand the root cause is because the Nvidia GPU does not initialise the Display port until after grub processing is  finished. 

It appears that if the grub menu is not displayed on boot then these other hardware issue pop up, eg printer and mouse which is somehow connected to X11.  There is a whole bunch of other issues connected as well, for example, if the display setup is not absolutely correctly my 2K monitor is setup with a maximum refresh rate of 60Hz (it should operate at 144Hz) causing screen flicker and the refresh rate cannot be changed (varies according to the physical connection to the monitor).
Comment 3 Bug Janitor Service 2022-05-25 04:35:55 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Bug Janitor Service 2022-06-09 04:35:45 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!