Bug 453312 - Not able to launch after upgrading from 21.12.3 to 22.04.0-1 under Windows
Summary: Not able to launch after upgrading from 21.12.3 to 22.04.0-1 under Windows
Status: RESOLVED BACKTRACE
Alias: None
Product: kdenlive
Classification: Applications
Component: Setup & Installation (other bugs)
Version First Reported In: 22.04.0
Platform: Other Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Vincent PINON
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-05-02 18:15 UTC by Gary Wang
Modified: 2022-05-07 13:25 UTC (History)
0 users

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


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Description Gary Wang 2022-05-02 18:15:48 UTC
SUMMARY

Not able to launch after upgrading from 21.12.3 to 22.04.0-1 under Windows, using the installer. Uninstalling and re-installing also won't fix this issue.

STEPS TO REPRODUCE
1. Get the 21.12.3 version installed using the 21.12.3 version installer
2. Install the 22.04.0-1 version using the installer
3. Try launching kdenlive.exe

OBSERVED RESULT

After the splash screen, there is a dialog that says it crashed last time and asks if I need to reset the config file. Whichever option is chosen, the dialog disappeared and the kdenlive.exe process also disappeared (seems exited or crashed).

EXPECTED RESULT

The program can launch.

SOFTWARE/OS VERSIONS
Windows: 11 Home, 21H2, 22000.613

ADDITIONAL INFORMATION
System language: Simplified Chinese
Installer Hash: 0b534ca34feef79422b84bf140809cf8c68dc00911cf4eb9d100cdffb69561e8 *kdenlive-22.04.0-1.exe
Graphics Card: Intel(R) UHD Graphics 630 (It's a dual graphics card laptop, but it will use Integrated graphics by default, which is the Intel one)

Since this bug looks very similar to https://bugs.kde.org/show_bug.cgi?id=436269 so I tried to uninstall Kdenlive and reinstall it to see if that can fix, but sadly the issue still occur. So, I have to downgrade to 21.12.3 for now.

I'm not sure what other information needs to be provided so let me know if you need any additional information.
Comment 1 Gary Wang 2022-05-07 13:25:13 UTC
I got another PC and did a clean installation of 22.04.0-1 using the same installer mentioned in the description, and it can be launched and works fine. So, I checked again and found out the 21.12.3 uninstaller won't delete all the Kdenlive files from my PC. After uninstall 21.12.3 with the uninstaller, also manually delete the kdenlive installation location folder, and then install 22.04.0-1, Kdenlive can now works fine again!

I'll mark this bug report as resolved then...