Bug 450801 - Many complaints of taskbar/application menu freezing, workflow is totally disrupted, users are really frustrated; only rebooting can restore functionality.
Summary: Many complaints of taskbar/application menu freezing, workflow is totally dis...
Status: RESOLVED WORKSFORME
Alias: None
Product: plasmashell
Classification: Plasma
Component: generic-performance (other bugs)
Version First Reported In: 5.23.0
Platform: Debian stable Linux
: NOR major
Target Milestone: 1.0
Assignee: Plasma Bugs List
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-02-24 13:13 UTC by Daren Lee
Modified: 2022-04-19 04:35 UTC (History)
1 user (show)

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Description Daren Lee 2022-02-24 13:13:27 UTC
SUMMARY

after days or in some cases weeks after fresh installation; application menu and or task bar freezes completely or takes 20-30 seconds to respond to each click. Totally unusable. A reboot is the only known way to resolve the problem, only to reoccure just minutes or hours later after the reboot, or in some cases days later. Its seemingly random without any observable cause.  

there does not seem to be any specific application associated with this issues. It is NOT related to a lack of system resources. many of the systems have different kernels 4.19, 5.10, 5.14, 5.15. all these systems are being used by different people with completely different environments and use cases. none of these systems have kernel errors or any errors related to plasma or misbehaving apps in the system logs. all have different GPU's, amd, intel, nvidia and various models. 

so far we have many users all experiencing this issue. These systems are a mix of  MX Linux Wildflower and also pure Debian 11 with KDE (both non-free and Live installs), both have exactly the same issue. 

Debian 11 and MX wildflower are both      Plasma 5.20.5
Plasma Frameworks 5.78
Qt 5.15.2

Systems affected so far:
Thinkpad 590   (i7 NVME SSD + 32GB ram)
Thinkpad 540p   (i7 SSD + 16GB ram)
Thinkpad 480S   (i7 SSD + 16GB ram)
Thinkpad X250  (i5 SSD + 8GB ram)
Thinkpad T430S (i5 and i7smultiple users) Min 8GB, most have 16GB
Thinkpad T430 (i5 SSD + 16GB ram)
Thinkpad T450s (i7 SSD + 20GB ram)
HP Z220 (i7 SSD + 16GB RAM)
HP Z230 (Xeon 2 stripped samsung EVO 870 500GB SSD + 32GB RAM)
HP Persario, Elite PC (i7, 16GB RAM, SSD)
Dell XPS 8700 (i7 5th gen, 2 stripped samsung EVO 870 500GB SSD, 32GB ram)
Various other i3, and i5 custom built PCs with 8GB ram or more and all have SSDs

STEPS TO REPRODUCE
there are no know specific steps to reproduce this issue. It behaves like when MS Windows has a items in the start menu that points to a network location that no longer is accessible. Lags and waits for timeout, just for an example

ADDITIONAL INFORMATION
I mean no disrespect but all of are workflows are being seriously disrupted. we see no errors (not that we rally know where to dig deep anyway) and have no idea whats going on and have absolutely no way to fix this issue. We are all really weary after making considerable disruptions to peoples lives but migrating to Wildflower and Debian 11/KDE. We have no clue as to when this issue will be resolved or if ever it will be. We are left with little choice but to go back to Debian 11/Cinnamon if there is no timely resolution, because we never had any issues with cinnamon even though have many users using that for 5 years or more. Some users were so frustrated they just went out and bought new Macs because they just could deal with the stress this issue further caused them, obviously not solely related to this issue but still.  Please do anything you can to help. i will provide any information im directed to.
Comment 1 Daren Lee 2022-02-24 13:16:35 UTC
many other poeple on the internet complaining about exactly the same issue in Debian 11 / KDE. No resolution yet.


https://www.reddit.com/r/kde/comments/snhb2c/kde_panel_plasma_frozen_what_to_try/
Comment 2 Nate Graham 2022-03-20 14:26:30 UTC
> all these systems are being used by different people with completely different environments and use cases
Are you an admin of a large Plasma deployment where this issue is appearing?

Do you have any manual network mounts set up on these machines?

You should also know that Plasma 5.20 is out of support; Debian really did something regrettable when they froze on a non-LTS version. Ideally that would have shipped 5.18 which was the LTS version. However at this point that version is also very old and also out of support, as we just released the new Plasma 5.24 LTS version. Is there a chance you can upgrade one of those systems to 5.24 and try again?
Comment 3 Nate Graham 2022-03-20 14:51:51 UTC
Also are these machines running X11 or Wayland? We recently had some freezing issues on Wayland (Bug 449163) that was fixed by a Qt change that was backported to the KDE patch collection.
Comment 4 Bug Janitor Service 2022-04-04 04:34:46 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Bug Janitor Service 2022-04-19 04:35:10 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!