Bug 448869 - When using Jabra Evolve 360 headset via Jabra Link 380 USB adapter, sound quality drops from HiFi to headset quality while Audio Volume popup is open
Summary: When using Jabra Evolve 360 headset via Jabra Link 380 USB adapter, sound qua...
Status: REPORTED
Alias: None
Product: plasmashell
Classification: Plasma
Component: Audio Volume widget (other bugs)
Version First Reported In: 6.3.4
Platform: Arch Linux Linux
: NOR minor
Target Milestone: 1.0
Assignee: Plasma Bugs List
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-01-21 07:29 UTC by jan.claussen10
Modified: 2025-08-19 20:33 UTC (History)
4 users (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


Attachments
attachment-1269614-0.html (830 bytes, text/html)
2024-10-07 16:31 UTC, jan.claussen10
Details

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Description jan.claussen10 2022-01-21 07:29:12 UTC
SUMMARY

I have a Jabra Evolve 360 including the Jabra Link 380 USB Adapter. While the Bluetooth connection only provides low quality when using audio output and input simultaneously, the Jabra Link 380 provides full audio quality when using output and input. There is one little issue though: When I click on the audio icon in the panel to open the drop-down menu, the quality drops until shortly after I released the menu again. 




STEPS TO REPRODUCE
1. Connect Jabra Headset via Jabra Link 380
2. Click the audio settings icon
3. Release the audio settings icon again.

OBSERVED RESULT
The Jabra Link light turns cyan, green and red in a quick succession. Those meanings are explained here https://www.jabra.com/supportpages/jabra-link-380/14208-22/faq/What-do-the-LEDs-on-the-Jabra-Link-Bluetooth-adapter-mean

After releasing it turns blue again after a short time and the audio quality turns back to normal. I think those are some valid modes of the Jabra Link, but it is really weird that those are triggered when you just click on the audio icon in Plasma without selecting anything.

EXPECTED RESULT
Just clicking the icon should not trigger any modes.

SOFTWARE/OS VERSIONS
KDE Plasma Version: 5.23.5
KDE Frameworks Version: 5.90.0
Qt Version: .5.15.2

ADDITIONAL INFORMATION
I tested this on Manjaro and Ubuntu on two different ThinkPads.
Comment 1 jan.claussen10 2022-02-18 07:54:17 UTC
I just realized that it also happens when you open Telegram. Maybe it helps
Comment 2 Harald Sitter 2024-09-26 13:04:28 UTC
Is this still a problem with Plasma 6 and pipewire/wireplumber?
Comment 3 jan.claussen10 2024-10-07 16:31:58 UTC
Created attachment 174509 [details]
attachment-1269614-0.html

I think I still experienced it lately, but not with all devices.

On Sep. 26 2024, at 3:04 pm, Harald Sitter <bugzilla_noreply@kde.org> wrote:
> https://bugs.kde.org/show_bug.cgi?id=448869
>
> Harald Sitter <sitter@kde.org> changed:
> What |Removed |Added
> ----------------------------------------------------------------------------
> Status|REPORTED |NEEDSINFO
> Resolution|--- |WAITINGFORINFO
> CC| |sitter@kde.org
>
> --- Comment #2 from Harald Sitter <sitter@kde.org> ---
> Is this still a problem with Plasma 6 and pipewire/wireplumber?
>
> --
> You are receiving this mail because:
> You reported the bug.
>
Comment 4 Harald Sitter 2024-10-08 08:40:41 UTC
Can you open the audio settings and check if the device profile changes when this happens? I suspect this is simply the automatic profile switch while microphone probing is in progress.
Comment 5 jan.claussen10 2024-10-12 06:15:35 UTC
I am pretty sure the device profile changes. It drops form HiFi profile to the headset profile. This is not shown by the UI though.
Comment 6 Harald Sitter 2024-10-14 11:32:48 UTC
Well, the profile is not visualized in the applet. There isn't enough space. It is visible in systemsettings
Comment 7 jan.claussen10 2024-10-14 12:05:03 UTC
The profile does not visibly change in the profile selection of the sound section of the system settings. Just tried it out. It sounds like it does though.
Comment 8 jan.claussen10 2024-10-14 12:06:56 UTC
I just discovered that the bug does not occur when I choose "analog stereo-output" only. When the profile is set to "analog stereo-output + mono-input", the bug occurs. Hope this help!
Comment 9 Harald Sitter 2024-10-14 12:08:32 UTC
Works fine for me on 6.2.

What version are you on? What distro? Pipewire or Pulseaudio?
Comment 10 jan.claussen10 2024-10-14 12:41:27 UTC
(In reply to Harald Sitter from comment #9)
> Works fine for me on 6.2.
> 
> What version are you on? What distro? Pipewire or Pulseaudio?

Version 6.1.5 on Arch using Pipewire
Comment 11 jan.claussen10 2024-10-14 13:07:51 UTC
Still occurs on 6.2. I just updated. What kind of headphones are you using? It may not be a comparable setup.
Comment 12 jan.claussen10 2024-10-14 13:19:48 UTC
I have to add that this issue only occurs with the Jabra Link USB Adapter as described in the SUMMARY. There is no issue using the bluetooth connection. For some reason clicking on the audio icon in the panel causes the adapter to switch from A2DP mode to voice mode.
Comment 13 Bug Janitor Service 2024-10-29 03:46:47 UTC
๐Ÿ›๐Ÿงน โš ๏ธ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!
Comment 14 Nate Graham 2025-04-16 20:16:32 UTC
Can you reproduce this issue in Plasma 6.3.4 or later, and also presumably with newer versions of the kernel and audio stack?
Comment 15 jan.claussen10 2025-04-19 17:04:02 UTC
Yes, it is still unchanged.
Comment 16 jan.claussen10 2025-04-19 17:05:37 UTC
For reference:

โฏ uname -r
6.14.2-arch1-1

on Plasma 6.3.4