SUMMARY Cannot import certificates from QuoVadis STEPS TO REPRODUCE 1. Import 2. Choose Certificate OBSERVED RESULT Certificate Import failed An error occurred while trying to import the certificate /path/Email_test-kleopatra_20220118.pfx EXPECTED RESULT Certificate imported SOFTWARE/OS VERSIONS Ubuntu 21.10 ADDITIONAL INFORMATION Output of gpgsm --import gpgsm: decryption failed; trying charset 'ISO-8859-1' gpgsm: decryption failed; trying charset 'ISO-8859-15' gpgsm: decryption failed; trying charset 'ISO-8859-2' gpgsm: decryption failed; trying charset 'ISO-8859-3' gpgsm: decryption failed; trying charset 'ISO-8859-4' gpgsm: decryption failed; trying charset 'ISO-8859-5' gpgsm: decryption failed; trying charset 'ISO-8859-6' gpgsm: decryption failed; trying charset 'ISO-8859-7' gpgsm: decryption failed; trying charset 'ISO-8859-8' gpgsm: decryption failed; trying charset 'ISO-8859-9' gpgsm: decryption failed; trying charset 'KOI8-R' gpgsm: decryption failed; trying charset 'IBM437' gpgsm: decryption failed; trying charset 'IBM850' gpgsm: decryption failed; trying charset 'EUC-JP' gpgsm: decryption failed; trying charset 'BIG5' gpgsm: encryptedData error at "outer.outer.seq", offset 0 gpgsm: possibly bad passphrase given gpgsm: error at "bag.encryptedData", offset 1494 gpgsm: error parsing or decrypting the PKCS#12 file gpgsm: total number processed: 0 openssl pkcs12 -in ./file.pfx works without problems Enter Import Password: Bag Attributes localKeyID: 32 6E 6C 42 70 51 C2 48 1B 69 38 82 53 CD 38 85 64 80 8E 1D friendlyName: Wolfgang Sichler-8020-20220118-125711 Key Attributes: <No Attributes> Enter PEM pass phrase: Verifying - Enter PEM pass phrase: -----BEGIN ENCRYPTED PRIVATE KEY----- MIIFFDBOBgkqhkiG9w0BBQ0wQTApBgkqhkiG9w0BBQwwHAQIgy7yNDHfXUACAggA [...] JMnWzFqpJHO0tPWtjwvCv43VymOvehjvipgM6Bff+ChuSbwbhg7ZfnGE2tc6JoSj y9qsLi3h1lQ= -----END ENCRYPTED PRIVATE KEY----- Bag Attributes localKeyID: 32 6E 6C 42 70 51 C2 48 1B 69 38 82 53 CD 38 85 64 80 8E 1D friendlyName: Wolfgang Sichler-8020-20220118-125711 subject=C = CH, ST = Zurich, L = Zurich, O = ETH Zurich, CN = Wolfgang Sichler issuer=C = CH, O = QuoVadis Trustlink Schweiz AG, CN = QuoVadis Swiss Advanced CA G4 -----BEGIN CERTIFICATE----- MIIGCDCCA/CgAwIBAgIUPqzcPzqgNqmItYw0Bt9awLSCVtMwDQYJKoZIhvcNAQEL BQAwXTELMAkGA1UEBhMCQ0gxJjAkBgNVBAoMHVF1b1ZhZGlzIFRydXN0bGluayBT Y2h3ZWl6IEFHMSYwJAYDVQQDDB1RdW9WYWRpcyBTd2lzcyBBZHZhbmNlZCBDQSBH [...] X3I3TtPPUNubeWCF0K0F079WsE6d2QTmfacQKb+bFhWckWOTchiNIQ//TB1hyhLO P1t6ei1IJZ080JOf -----END CERTIFICATE-----
If gpgsm already fails to import the certificate, then there's little that Kleopatra can do about this since it relies on gpgsm. Please submit a bug report for gpgsm at https://dev.gnupg.org.