Bug 447577 - Wifi password is asked endlessly, cannot connect
Summary: Wifi password is asked endlessly, cannot connect
Status: NEEDSINFO WAITINGFORINFO
Alias: None
Product: plasmashell
Classification: Plasma
Component: Networking in general (other bugs)
Version First Reported In: 5.23.4
Platform: Neon Linux
: NOR grave
Target Milestone: 1.0
Assignee: Jan Grulich
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-12-27 15:19 UTC by aronkvh
Modified: 2025-12-09 18:57 UTC (History)
1 user (show)

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Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


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Description aronkvh 2021-12-27 15:19:28 UTC
Every couple of days, plasma refuses to connect to my main wifi network. It asks for the password endlessly but gives no error. security is WPA, passowrd is set to be encrypted for all users unencrypted. The router is a UPC Connect Box (given by the company) - I've reset it multiple times, other devices have no problem connecting to it.  my laptop can connect to other wifi networks.

Operating System: KDE neon 5.23
KDE Plasma Version: 5.23.4
KDE Frameworks Version: 5.89.0
Qt Version: 5.15.3
Kernel Version: 5.11.0-37-generic (64-bit)
Graphics Platform: X11
Processors: 8 × Intel® Core™ i7-3630QM CPU @ 2.40GHz
Memory: 15.6 GiB of RAM
Graphics Processor: AMD TURKS
Comment 1 aronkvh 2021-12-27 15:21:00 UTC
* password is set to be saved unencrypted to all users
Comment 2 Nate Graham 2022-04-10 16:05:54 UTC Comment hidden (spam)
Comment 3 Nate Graham 2022-04-10 16:06:10 UTC Comment hidden (spam)
Comment 4 Ben Cooksley 2024-12-23 18:23:46 UTC
Bulk transfer as requested in T17796
Comment 5 Nate Graham 2025-08-01 18:27:06 UTC
Is this still happening with newer software?
Comment 6 Bug Janitor Service 2025-08-16 03:46:28 UTC Comment hidden (spam)
Comment 7 aronkvh 2025-08-16 23:30:40 UTC
(In reply to Nate Graham from comment #5)
> Is this still happening with newer software?

I don't have that device anymore, but I haven't noticed it for a long time on other devices.
Comment 8 aronkvh 2025-12-01 21:16:27 UTC
Unfortunately it didn't disappear, it's happening again with another device.
Sometimes a few times a day, sometimes every couple mintues I get:
1. Notification about the network being disonnected
2. Notification about "The authenticator agent has time out."
3. Popup with "Wrong password, enter a new password."
4. Then I enter my password and it works again for a while.

Since the first time I reported it I also changed routers.

03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
        DeviceName: Realtek
        Subsystem: Lenovo Device [17aa:39df]
--
04:00.0 Network controller [0280]: MEDIATEK Corp. Device [14c3:7925]
        Subsystem: Lenovo Device [17aa:e0ff]
        Kernel driver in use: mt7925e

System:
Operating System: Fedora Linux 43
Kernel Version: 6.17.8-300.fc43.x86_64 (64-bit)

KDE Plasma Version: 6.5.3
KDE Frameworks Version: 6.20.0
Processors: 16 × AMD Ryzen 7 260 w/ Radeon 780M Graphics
Qt Version: 6.10.1
Graphics Platform: Wayland
Manufacturer: LENOVO
System Version: Legion 5 15AHP10
Comment 9 Nate Graham 2025-12-09 18:57:57 UTC
Can you do a bit of troubleshooting to try to narrow this down? e.g.:
- Try in a new clean user account on the same computer
- Try verifying that the router settings are sane
- Try verifying that it isn't a weak connection, by moving the laptop right next to the router
- Try verifying that no metal parts are touching the wifi antennas on the computer
- Try switching out the Wi-Fi card for another one, if you have one handy (this solved a similar problem for me a few months ago)

Otherwise there's likely nothing we can do to figure out what's going on here.