Bug 442964 - Krita continues to crash after a few minutes or seconds in program
Summary: Krita continues to crash after a few minutes or seconds in program
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: Animation (show other bugs)
Version: unspecified
Platform: Microsoft Windows Unspecified
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-09-26 01:53 UTC by Rok T
Modified: 2021-10-26 14:51 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:

Attachments
attachment-9642-0.html (1.82 KB, text/html)
2021-10-26 04:40 UTC, Rok T 		Details
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Description Rok T 2021-09-26 01:53:01 UTC 
SUMMARY
Krita continually crashes after a few minutes

STEPS TO REPRODUCE
1. Restart program
2. restart computer
3. cleared computer for storage space

OBSERVED RESULT
Krita continues to crash

EXPECTED RESULT
A working program 



SOFTWARE/OS VERSIONS
Windows: Latest version as it forced me to upload a few days ago
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

uploaded from bug reports in system information

SESSION: 10 Sep 2020 14:59:44 +1000. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita Version: 4.3.0, Qt version compiled: 5.12.8, loaded: 5.12.8. Process ID: 4812
-- -- -- -- -- -- -- --
10 Sep 2020 14:59:44 +1000: Style: fusion. Available styles: windowsvista, Windows, Fusion
10 Sep 2020 15:00:20 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
10 Sep 2020 15:04:48 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
10 Sep 2020 15:15:20 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-4812-document_0-autosave.kra
10 Sep 2020 15:15:20 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-4812-document_0-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-4812-document_0-autosave.kra. Batchmode: 0. Configuration: none
10 Sep 2020 15:15:20 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-4812-document_0-autosave.kra (mime: application/x-krita). Result: OK. Size: 131239. MD5 Hash: caa30b47830eab810dc4eaac4a803da9
10 Sep 2020 15:19:48 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-4812-document_1-autosave.kra
10 Sep 2020 15:19:48 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-4812-document_1-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-4812-document_1-autosave.kra. Batchmode: 0. Configuration: none
10 Sep 2020 15:19:48 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-4812-document_1-autosave.kra (mime: application/x-krita). Result: OK. Size: 42774. MD5 Hash: a2ea81ecaa68358bf4f8d4ef74a25628
10 Sep 2020 15:26:03 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
10 Sep 2020 15:41:03 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-4812-document_2-autosave.kra
10 Sep 2020 15:41:03 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-4812-document_2-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-4812-document_2-autosave.kra. Batchmode: 0. Configuration: none
10 Sep 2020 15:41:03 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-4812-document_2-autosave.kra (mime: application/x-krita). Result: OK. Size: 620300. MD5 Hash: ef5573c343de1c2ed010eb0feb887126
10 Sep 2020 15:43:50 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
10 Sep 2020 15:58:50 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra
10 Sep 2020 15:58:50 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra. Batchmode: 0. Configuration: none
10 Sep 2020 15:58:50 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra (mime: application/x-krita). Result: OK. Size: 403664. MD5 Hash: cc4ad76e4eb20864bac3ae9a78d151e6
10 Sep 2020 16:13:51 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra
10 Sep 2020 16:13:51 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra. Batchmode: 0. Configuration: none
10 Sep 2020 16:13:52 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra (mime: application/x-krita). Result: OK. Size: 5277189. MD5 Hash: 6f4bb2d90cbae4629a2ace8778c64107
10 Sep 2020 16:18:01 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
10 Sep 2020 16:18:41 +1000: SAFE ASSERT (krita): "changeList.memento == memento" in file C:\Packaging\workspace\Krita_Release_Windows64_Build\krita\libs\image\tiles3\kis_memento_manager.cc, line 278
10 Sep 2020 16:29:02 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra
10 Sep 2020 16:29:02 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra. Batchmode: 0. Configuration: none
10 Sep 2020 16:29:03 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra (mime: application/x-krita). Result: OK. Size: 5296988. MD5 Hash: 467f227955d783f7ed3df989ffa5f06c
10 Sep 2020 16:29:46 +1000: SAFE ASSERT (krita): "changeList.memento == memento" in file C:\Packaging\workspace\Krita_Release_Windows64_Build\krita\libs\image\tiles3\kis_memento_manager.cc, line 278
10 Sep 2020 16:29:55 +1000: Removing autosave file: C:/Users/a/AppData/Local/Temp\krita-4812-document_0-autosave.kra
10 Sep 2020 16:29:56 +1000: Removing autosave file: C:/Users/a/AppData/Local/Temp\krita-4812-document_1-autosave.kra
10 Sep 2020 16:29:57 +1000: Removing autosave file: C:/Users/a/AppData/Local/Temp\krita-4812-document_2-autosave.kra
10 Sep 2020 16:29:57 +1000: Removing autosave file: C:/Users/a/AppData/Local/Temp\krita-4812-document_3-autosave.kra
10 Sep 2020 16:29:58 +1000: CLOSING SESSION
================================================================================
SESSION: 10 Sep 2020 21:40:16 +1000. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita Version: 4.3.0, Qt version compiled: 5.12.8, loaded: 5.12.8. Process ID: 3672
-- -- -- -- -- -- -- --
10 Sep 2020 21:40:16 +1000: Style: fusion. Available styles: windowsvista, Windows, Fusion
10 Sep 2020 21:41:32 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
10 Sep 2020 21:56:32 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-3672-document_0-autosave.kra
10 Sep 2020 21:56:32 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-3672-document_0-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-3672-document_0-autosave.kra. Batchmode: 0. Configuration: none
10 Sep 2020 21:56:33 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-3672-document_0-autosave.kra (mime: application/x-krita). Result: OK. Size: 1214314. MD5 Hash: 2c4978ab28d2b0cef5646e655e342378
10 Sep 2020 21:57:56 +1000: Removing autosave file: C:/Users/a/AppData/Local/Temp\krita-3672-document_0-autosave.kra
10 Sep 2020 21:57:56 +1000: CLOSING SESSION
================================================================================
SESSION: 11 Sep 2020 14:06:11 +1000. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita Version: 4.3.0, Qt version compiled: 5.12.8, loaded: 5.12.8. Process ID: 7948
-- -- -- -- -- -- -- --
11 Sep 2020 14:06:11 +1000: Style: fusion. Available styles: windowsvista, Windows, Fusion
11 Sep 2020 14:06:50 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 16-bit integer/channel RGB/Alpha (sRGB-elle-V2-g10.icc). Layers: 2
11 Sep 2020 14:19:33 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 16-bit integer/channel RGB/Alpha (sRGB-elle-V2-g10.icc). Layers: 2
11 Sep 2020 14:21:50 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-7948-document_0-autosave.kra
11 Sep 2020 14:21:50 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-7948-document_0-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-7948-document_0-autosave.kra. Batchmode: 0. Configuration: none
11 Sep 2020 14:21:50 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-7948-document_0-autosave.kra (mime: application/x-krita). Result: OK. Size: 512787. MD5 Hash: 70c2c2694f56c5e4f8ee47cffeb79a74
11 Sep 2020 14:59:53 +1000: Removing autosave file: C:/Users/a/AppData/Local/Temp\krita-7948-document_0-autosave.kra
11 Sep 2020 14:59:53 +1000: CLOSING SESSION
================================================================================
SESSION: 12 Sep 2020 19:06:04 +1000. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita Version: 4.3.0, Qt version compiled: 5.12.8, loaded: 5.12.8. Process ID: 2148
-- -- -- -- -- -- -- --
12 Sep 2020 19:06:04 +1000: Style: fusion. Available styles: windowsvista, Windows, Fusion
12 Sep 2020 19:06:59 +1000: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 16-bit integer/channel RGB/Alpha (sRGB-elle-V2-g10.icc). Layers: 2
12 Sep 2020 19:21:59 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra
12 Sep 2020 19:21:59 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra. Batchmode: 0. Configuration: none
12 Sep 2020 19:21:59 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra (mime: application/x-krita). Result: OK. Size: 559724. MD5 Hash: f52ba742cca2509fc6b76dc65405e0e3
12 Sep 2020 19:37:03 +1000: Autosaving: C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra
12 Sep 2020 19:37:03 +1000: Converting from application/x-krita to application/x-krita. Location: C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra. Real location: C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra. Batchmode: 0. Configuration: none
12 Sep 2020 19:37:03 +1000: Completed saving C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra (mime: application/x-krita). Result: OK. Size: 204159. MD5 Hash: d11563f9a0cd6d6026c6abb298f55147
12 Sep 2020 19:48:13 +1000: Removing autosave file: C:/Users/a/AppData/Local/Temp\krita-2148-document_0-autosave.kra
12 Sep 2020 19:48:13 +1000: CLOSING SESSION
================================================================================
SESSION: 22 Sep 2020 20:17:41 +1000. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita

 Version: 4.3.0
 Languages: en_US, en
 Hidpi: false

Qt

  Version (compiled): 5.12.8
  Version (loaded): 5.12.8

OS Information

  Build ABI: x86_64-little_endian-llp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: winnt
  Kernel Version: 10.0.19043
  Pretty Productname: Windows 10 (10.0)
  Product Type: windows
  Product Version: 10

OpenGL Info
 
  Vendor:  "NVIDIA Corporation" 
  Renderer:  "Quadro P3000/PCIe/SSE2" 
  Version:  "4.6.0 NVIDIA 431.86" 
  Shading language:  "4.60 NVIDIA" 
  Requested format:  QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
  Current format:    QSurfaceFormat(version 4.6, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::sRGBColorSpace, profile  QSurfaceFormat::CompatibilityProfile) 
     Version: 4.6
     Supports deprecated functions true 
     is OpenGL ES: false 

QPA OpenGL Detection Info 
  supportsDesktopGL: true 
  supportsAngleD3D11: true 
  isQtPreferAngle: false 

Hardware Information

  GPU Acceleration: none
  Memory: 16267 Mb
  Number of Cores: 8
  Swap Location: C:/Users/a/AppData/Local/Temp

Current Settings

  Current Swap Location: C:/Users/a/AppData/Local/Temp
  Current Swap Location writable: true
  Undo Enabled: true
  Undo Stack Limit: 30
  Use OpenGL: false
  Use OpenGL Texture Buffer: true
  Use AMD Vectorization Workaround: false
  Canvas State: OPENGL_SUCCESS
  Autosave Interval: 900
  Use Backup Files: true
  Number of Backups Kept: 1
  Backup File Suffix: ~
  Backup Location: Same Folder as the File
  Backup Location writable: false
  Use Win8 Pointer Input: false
  Use RightMiddleTabletButton Workaround: false
  Levels of Detail Enabled: false
  Use Zip64: false


Display Information
Number of screens: 2
	Screen: 0
		Name: \\.\DISPLAY2
		Depth: 32
		Scale: 1
		Resolution in pixels: 1920x1080
		Manufacturer: 
		Model: 
		Refresh Rate: 60
	Screen: 1
		Name: \\.\DISPLAY1
		Depth: 32
		Scale: 1
		Resolution in pixels: 1920x1080
		Manufacturer: 
		Model: 
		Refresh Rate: 64
Comment 1 Halla Rempt 2021-09-26 09:53:57 UTC 
* Please update to Krita 4.4.8
* Please check whether changing the renderer to Angle makes a difference
* Please check whether there's a kritacrash.log file in %APPDATA% and attach that as well.
* Please check whether there's a more recent driver for your GPU
Comment 2 Bug Janitor Service 2021-10-11 04:35:46 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2021-10-26 04:35:33 UTC 
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!
Comment 4 Rok T 2021-10-26 04:40:28 UTC 
Created attachment 142888 [details]
attachment-9642-0.html

Hi
I solved problem by updating the software.
Thank you very much


On Tue, Oct 26, 2021, 2:35 PM Bug Janitor Service <bugzilla_noreply@kde.org
wrote:

> https://bugs.kde.org/show_bug.cgi?id=442964
>
> Bug Janitor Service <bug-janitor@kde.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>              Status|NEEDSINFO                   |RESOLVED
>          Resolution|WAITINGFORINFO              |WORKSFORME
>
> --- Comment #3 from Bug Janitor Service <bug-janitor@kde.org> ---
> This bug has been in NEEDSINFO status with no change for at least
> 30 days. The bug is now closed as RESOLVED > WORKSFORME
> due to lack of needed information.
>
> For more information about our bug triaging procedures please read the
> wiki located here:
> https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging
>
> Thank you for helping us make KDE software even better for everyone!
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 5 Tiar 2021-10-26 14:51:35 UTC 
Thanks for coming back and telling us that!