Bug 441794 - when open settings it crashed
Summary: when open settings it crashed
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: * Unknown (show other bugs)
Version: 5.0.0-beta1
Platform: Android Android 10.x
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-08-31 02:10 UTC by pantianyu2000116
Modified: 2021-09-30 04:35 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:


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Description pantianyu2000116 2021-08-31 02:10:58 UTC
SUMMARY
when I try to open settings it crashed.I use huawei matepad pro12.6 and it did well in 4.4.7

STEPS TO REPRODUCE
1. open settings 

OBSERVED RESULT
crashed

EXPECTED RESULT
run

SOFTWARE/OS VERSIONS

Krita

 Version: 5.0.0-beta1
 Languages: zh_Hans_CN, zh, en_CN, en
 Hidpi: true

Qt

  Version (compiled): 5.12.11
  Version (loaded): 5.12.11

OS Information

  Build ABI: arm64-little_endian-lp64
  Build CPU: arm64
  CPU: arm64
  Kernel Type: linux
  Kernel Version: 4.14.116
  Pretty Productname: Android  (10.0)
  Product Type: android
  Product Version: 10.0
  Desktop: 

OpenGL Info
 
  Vendor:  "ARM" 
  Renderer:  "Mali-G78" 
  Version:  "OpenGL ES 3.2 v1.r23p0-01rel0.5b9c8fea355180bc3b445432d2783747" 
  Shading language:  "OpenGL ES GLSL ES 3.20" 
  Requested format:  QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
  Current format:    QSurfaceFormat(version 3.2, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
     Version: 3.2
     Supports deprecated functions false 
     is OpenGL ES: true 

QPA OpenGL Detection Info 
  supportsDesktopGL: false 
  supportsOpenGLES: true 
  isQtPreferOpenGLES: true 

Hardware Information

  GPU Acceleration: auto
  Memory: 7720 Mb
  Number of Cores: 8
  Swap Location: /data/data/org.krita/files

Current Settings

  Current Swap Location: /data/data/org.krita/files
  Current Swap Location writable: true
  Undo Enabled: true
  Undo Stack Limit: 30
  Use OpenGL: true
  Use OpenGL Texture Buffer: true
  Disable Vector Optimizations: false
  Disable AVX Optimizations: false
  Canvas State: TRY_OPENGL
  Autosave Interval: 900
  Use Backup Files: true
  Number of Backups Kept: 1
  Backup File Suffix: ~
  Backup Location: Same Folder as the File
  Backup Location writable: false
  Use Win8 Pointer Input: false
  Use RightMiddleTabletButton Workaround: false
  Levels of Detail Enabled: false
  Use Zip64: false


Display Information
Number of screens: 1
	Screen: 0
		Name: 
		Depth: 32
		Scale: 2
		Resolution in pixels: 1280x800
		Manufacturer: 
		Model: 
		Refresh Rate: 60


---------------------
================================================================================
SESSION: 31 Aug 2021 02:15:51 +0800. Executing /data/app/org.krita-yRRNr5RIkPJUxQ0u67QKtA==/lib/arm64/libkrita.so

Krita Version: 4.4.7, Qt version compiled: 5.12.11, loaded: 5.12.11. Process ID: 15363
-- -- -- -- -- -- -- --
31 Aug 2021 02:15:51 +0800: Style: fusion. Available styles: android, Windows, Fusion
31 Aug 2021 02:19:18 +0800: Created image "未命名", 4096 * 4096 pixels, 100 dpi. Color model: 8 位整数/通道 RGB/透明度 (sRGB-elle-V2-srgbtrc.icc). Layers: 2
31 Aug 2021 02:21:47 +0800: Converting from application/x-krita to application/x-krita. Location: //data/user/0/org.krita/files/.krita-15363-document_0-autosave.kra. Real location: //data/user/0/org.krita/files/.krita-15363-document_0-autosave.kra. Batchmode: 0. Configuration: none

KRITA DID NOT CLOSE CORRECTLY
================================================================================
SESSION: 31 Aug 2021 09:56:59 +0800. Executing /data/app/org.krita-yRRNr5RIkPJUxQ0u67QKtA==/lib/arm64/libkrita.so

Krita Version: 4.4.7, Qt version compiled: 5.12.11, loaded: 5.12.11. Process ID: 28800
-- -- -- -- -- -- -- --
31 Aug 2021 09:56:59 +0800: Style: fusion. Available styles: android, Windows, Fusion
31 Aug 2021 09:58:54 +0800: Removing autosave file /data/user/0/org.krita/files/.krita-15363-document_0-autosave.kra

KRITA DID NOT CLOSE CORRECTLY
================================================================================
SESSION: 31 Aug 2021 10:05:10 +0800. Executing /data/app/org.krita-04fhk2rY7D1_RJT7YnJKeA==/lib/arm64/libkrita.so

Krita Version: 5.0.0-beta1, Qt version compiled: 5.12.11, loaded: 5.12.11. Process ID: 31042
-- -- -- -- -- -- -- --
31 Aug 2021 10:05:10 +0800: Style: fusion. Available styles: android, Windows, Fusion

KRITA DID NOT CLOSE CORRECTLY
================================================================================
SESSION: 31 Aug 2021 10:05:30 +0800. Executing /data/app/org.krita-04fhk2rY7D1_RJT7YnJKeA==/lib/arm64/libkrita.so

Krita Version: 5.0.0-beta1, Qt version compiled: 5.12.11, loaded: 5.12.11. Process ID: 31044
-- -- -- -- -- -- -- --
31 Aug 2021 10:05:30 +0800: Style: fusion. Available styles: android, Windows, Fusion
31 Aug 2021 10:05:30 +0800: Database is up to date. Version: 0.0.13, created by Krita 5.0.0-beta1, at 周二 8月 31 10:05:11 2021

---------------------
Comment 1 sh_zam 2021-08-31 10:45:57 UTC
Hello!

Just to confirm: pressing the "Settings" Item in the Menu (Top Right) options results in crash, is it so?

There are a few candidates which could cause the crash. Could you please backup your configurations folder (/storage/<depends-on-device>/Android/data/org.krita/files), clear the App data and then check if the crash still exists?

Unfortunately, because the app hasn't been uploaded to Play Store we don't have crash log for this (something to fix) :(
Comment 2 Bug Janitor Service 2021-09-15 04:36:14 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2021-09-30 04:35:54 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!