Bug 436944 - Krita Crashes when using tablet
Summary: Krita Crashes when using tablet
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (other bugs)
Version First Reported In: 4.4.3
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-05-11 19:04 UTC by Karma
Modified: 2021-05-27 19:54 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
attachment-22764-0.html (1.78 KB, text/html)
2021-05-27 19:19 UTC, Karma
Details

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Description Karma 2021-05-11 19:04:16 UTC
SUMMARY
Basically, using Krita with a pen makes it crash randomly. It is not the tablet, the tablet works fine, but it will crash with absolutely no warning and will give no information in the bug log, which you can see here.

SESSION: 11 May 2021 11:31:21 -0700. Executing C:\Program Files (x86)\Steam\steamapps\common\Krita\krita\bin\krita.exe

Krita Version: 4.4.3, Qt version compiled: 5.12.9, loaded: 5.12.9. Process ID: 16120
-- -- -- -- -- -- -- --
11 May 2021 11:31:21 -0700: Style: fusion. Available styles: windowsvista, Windows, Fusion
11 May 2021 11:31:55 -0700: Created image "Unnamed", 1000 * 750 pixels, 300 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2

There isn't anything else here, it just stopped working. It happens randomly with no specific time. I'm sure tablet users send reports like this all the time, but this is not my tablets problem. Krita likes to crash randomly with tablets, this only happens with tablets, and it seems to happen more if I use the pressure function more. 


STEPS TO REPRODUCE
1. Use a tablet
2. 
3. 

OBSERVED RESULT
Crashes when I use a tablet


EXPECTED RESULT
Not crash when I use a tablet



SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Halla Rempt 2021-05-12 07:48:31 UTC
Sorry, but issues like this are setup issues: millions of other people don't have problems like this, and with the information you've given we cannot begin to guess what might be up. 

* Can you do a full memory check to see whether you have memory issues.

* Can you please try the portable nightly stable build and see whether there's a kritacrash.log file that you can attach to this bug?
Comment 2 Bug Janitor Service 2021-05-27 04:33:47 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Karma 2021-05-27 19:19:51 UTC
Created attachment 138832 [details]
attachment-22764-0.html

Terribly sorry about that, I don't check my email often. I think it was
just one of those things where a programfreezes up.

On Wed, May 26, 2021 at 9:33 PM Bug Janitor Service <
bugzilla_noreply@kde.org> wrote:

> https://bugs.kde.org/show_bug.cgi?id=436944
>
> --- Comment #2 from Bug Janitor Service <bug-janitor@kde.org> ---
> Dear Bug Submitter,
>
> This bug has been in NEEDSINFO status with no change for at least
> 15 days. Please provide the requested information as soon as
> possible and set the bug status as REPORTED. Due to regular bug
> tracker maintenance, if the bug is still in NEEDSINFO status with
> no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
> due to lack of needed information.
>
> For more information about our bug triaging procedures please read the
> wiki located here:
> https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging
>
> If you have already provided the requested information, please
> mark the bug as REPORTED so that the KDE team knows that the bug is
> ready to be confirmed.
>
> Thank you for helping us make KDE software even better for everyone!
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 4 Karma 2021-05-27 19:22:02 UTC
I think that a random crash just coincided with me using a tablet for the first time.
Comment 5 Karma 2021-05-27 19:22:15 UTC
I think that a random crash just coincided with me using a tablet for the first time.
Comment 6 Tiar 2021-05-27 19:54:37 UTC
Thanks for coming back to say so :) It helps us keep the bug database tidy.