SUMMARY System checks for updates and displays notification that updates are available. After clicking "Update" in on the notification pop-up, Discover opens and displays updates. In this moment Notifier crashes (but Discover works and updates as expected). When trying to log a bug on the Notifier, using Crash Report Assistant, it cannot do it (The debugger has quit unexpectedly" STEPS TO REPRODUCE 1. System displays notification about updates 2. Click "update" in the notification to open Discover 3. Discover opens and fetches updates 4. Notifier crashes OBSERVED RESULT Notifier crashes (information in the system tray) EXPECTED RESULT Notifier disapears/hides once Discover opened to update SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: Kubuntu 20.10, Plasma 5.19.5 (available in About System) KDE Plasma Version: 5.19.5 KDE Frameworks Version:5.74 Qt Version: 5.14.2 ADDITIONAL INFORMATION
Can you provide a backtrace maybe? Also please note you're using an unsupported version of Plasma. Please update to a supported version or there's not much we can do about your issue.
Hi, honestly saying I don't know how to create a backtrace ... If you can guide me through this I will try. But there is one interesting thing that just happened. I just updated to a newer version of ubuntu, and this issue doesn't seem to appear anymore ... So I think something changed in configuration files (?) that solved the problem (at least for now). Why is this Plasma unsupported? From what I see on KDE the current version is 5.21. The version 5.19 is not supproted?
Correct, when we release a new version we mostly stop supporting older versions, except for LTS that have a longer run. Here's some information on how to create a backtrace on ubuntu: https://wiki.ubuntu.com/Backtrace You might want to consider testing it when you change to 21.04 as well.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!