Bug 432959 - When you move the stylus, it moves sideways, avoiding part of the canvas.
Summary: When you move the stylus, it moves sideways, avoiding part of the canvas.
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: Tools/Move (show other bugs)
Version: 4.3.0
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-02-15 07:52 UTC by Anastasia
Modified: 2021-03-10 14:30 UTC (History)
1 user (show)

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Description Anastasia 2021-02-15 07:52:02 UTC 
When you move the stylus, it moves sideways, avoiding part of the canvas.
this problem only occurs in Krita.
reinstalling the app, changing the version, and reinstalling the drivers of the tablet itself didn't help.


SOFTWARE/OS VERSIONS
Windows: 10
Comment 1 Halla Rempt 2021-02-19 16:13:57 UTC 
* What do you mean with "changing the version"?
* Which tablet do you have, exactly, and which version of its drivers?
* Are you really using Krita 4.3.0?
* Does it make a difference if you switch between wintab and windows 8 pointer api in Krita's settings?
* What is your display setup (number of screens, how they are arranged)
Comment 2 Halla Rempt 2021-02-19 16:18:49 UTC 
Oh, and have you tried resetting Krita's settings? See https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration
Comment 3 Bug Janitor Service 2021-03-06 04:33:25 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Anastasia 2021-03-10 14:22:16 UTC 
(In reply to Halla Rempt from comment #1)
> * What do you mean with "changing the version"?
> * Which tablet do you have, exactly, and which version of its drivers?
> * Are you really using Krita 4.3.0?
> * Does it make a difference if you switch between wintab and windows 8
> pointer api in Krita's settings?
> * What is your display setup (number of screens, how they are arranged)

>i was using version 4.3.0 and when the problem appears i tried to delete it. tied 4.4.1 - nothing changes, still the same problem. then i returned to 4.3.0
>i'm usin Parblo a610. drivers that were on the disk with the tablet
>yes, i downoload it from the official website
>no
>i am using laptop. screen matrix -TN. 1225 × 618 (pixels)
>yes, i tried reseting krita settings -- nothing

i tried to use sai and photoshop - everything okay, no problems.
Comment 5 Halla Rempt 2021-03-10 14:30:17 UTC 
Sorry, but you have not answered my questions, so I'm closing this bug report.