SUMMARY The option is given to install Dell System Firmware Version 1.23.3. Upon supposed install and restart the update fails. This is for a latitude 7390 2 in 1 laptop. When checking Dells support site the latest BIOS version is 1.16. Also regardless of the update being available in the software center, it also shows up as having been installed already in the installed software section. Pics are provided. STEPS TO REPRODUCE 1. Open Discover software center 2. Click Update and install firmware 3. Allow laptop to restart and be shown failed install message while still seeing the install as an option but also being shown it is listed in installed software list. OBSERVED RESULT Update fails EXPECTED RESULT Update completes or is at least removed after having been shown in the installed software SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION
Can you clarify "Update fails"? How did it fail? What error message did it present? Was it Discover that showed the error, or did it happen during the boot-up process? Etc.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!