Bug 429075 - I can’t use my XP-Pen Artist 12 Pro eraser
Summary: I can’t use my XP-Pen Artist 12 Pro eraser
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (other bugs)
Version First Reported In: 4.4.1
Platform: Other Other
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-11-14 06:47 UTC by Kyla Radloff
Modified: 2020-11-14 09:32 UTC (History)
1 user (show)

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Latest Commit:
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Description Kyla Radloff 2020-11-14 06:47:48 UTC
SUMMARY
Can’t use eraser on XP-Pen Artist 12 Pro pen

STEPS TO REPRODUCE
1. 
2. 
3. 

OBSERVED RESULT
Whenever I log back into Krita my default pen eraser stops working I don’t touch any settings I log off after finishing a project and log back on in a few hours and it’s not working, I’ve tried to change the settings I’ve tried to uninstall it and reinstall it, I tried restarting my PC and nothing worked 

EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Halla Rempt 2020-11-14 09:32:10 UTC
Hi Kyla,

This is, I'm afraid, a problem on your system, and not a bug in Krita. Krita does not have code to specifically support one tablet or another, but uses the operating system's tablet support. You don't mention which operating system you're using, but since you're talking about uninstalling and reinstalling, I'm guessing it's Windows. Try to switching between Wintab and Windows 8 Pointer API in Krita's settings in that case, or in the tablet's driver's settings.

In the future, when you need support, please go to https://krita-artists.org.