Bug 426785 - Krita always exits with Critical error. Cannot log into bug reporter.
Summary: Krita always exits with Critical error. Cannot log into bug reporter.
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: General (other bugs)
Version First Reported In: 4.2.9
Platform: Mint (Ubuntu based) Linux
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-09-20 19:15 UTC by andreimiculita
Modified: 2020-09-21 16:32 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description andreimiculita 2020-09-20 19:15:28 UTC
SUMMARY
When exiting Krita 4.2.9, it always sends the notification "Krita closed unexpectedly". It is also not possible to report from the bug reporter.

STEPS TO REPRODUCE
1. Open Krita.
2. Close Krita.
3. Krita will send the notification "Krita closed unexpectedly".
4. Report bug, go into reporting assistant. Reporting assistant cannot be alt-tabbed to or minimized - this is happening as I am writing this bug report.
5. Select yes, "every time", check all boxes (note that if "custom settings" is not checked, a backtrace will still be generated in the next step, only to later be told that the report does not contain enough information).
6. Proceed to login with kde credentials (this is more of a general complaint but requiring someone to make an account just to report a bug will strongly discourage bug reporting).

OBSERVED RESULT
Error when trying to login: /[300] The login or password you entered is not valid./ 

If locked out of account after 3 wrong attempts, the error message is more cryptic (I can't lock myself out right now).

EXPECTED RESULT
Using the same credentials, I logged into bugs.kde.org successfully.

SOFTWARE/OS VERSIONS
Linux Mint 20
Cinnamon 4.6.7

Qt Version: 5.12.8

ADDITIONAL INFORMATION
Comment 1 Halla Rempt 2020-09-20 20:42:53 UTC
No, bugs.kde.org is not connected to the kde identity system, it needs a separate account for that.

Please update to the Krita 4.3.0 appimage or test the latest stable nightly build (https://binary-factory.kde.org/job/Krita_Nightly_Appimage_Build/) -- instead of using a 4.2.9 distribution package.

Your distribution is repsonsible for making the crash handler work correctly; I am not sure whether that works with mint.
Comment 2 andreimiculita 2020-09-21 16:32:25 UTC
Right, everything's working properly in 4.3.0. Turns out the Mint Software Center version is just out of date :( Sorry for the bother.