Bug 425907 - can't track the cursor
Summary: can't track the cursor
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (other bugs)
Version First Reported In: 4.3.0
Platform: Compiled Sources Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-08-28 16:01 UTC by Ritika
Modified: 2021-04-21 04:33 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
KritaSystemInformation.txt (1.55 KB, text/plain)
2020-08-28 17:53 UTC, Ritika
Details

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Description Ritika 2020-08-28 16:01:44 UTC
SUMMARY

I use a xp-pen graphic tablet and pen in my laptop and i can't track the brush cursor when I drag. When I draw at a spot and I want to change the spot I cannot see the cursor move while i move my mouse or pen so when I draw, release then move it doesn't show the cursor moving it just pauses at the previous spot it does changes the position of brush but I can't track the cursor or see it move along that spot.
STEPS TO REPRODUCE
1. choose any brush or eraser
2. draw at spot and release
3. move pen or mouse (doesn't shows moving but does move)

OBSERVED RESULT cursor pauses while releasing and moving (to other spot) mouse or pen but draws (shows the cursor moving when drawn without releasing)


EXPECTED RESULT cursor moves along with mouse or pen when released.


SOFTWARE/OS VERSIONS lastest
Windows: 10 pro 64bit 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION dont know its a bug or just how software is but cant't draw smoothly. the problem is only with brush and eraser cursor.
Comment 1 Tiar 2020-08-28 16:15:27 UTC
Does it happen with both the mouse and the pen?
Also please attach Help -> Show system information for bug reports before you make the change I talk about in the next sentence.
Go to Configure Krita -> Display and change the Renderer and restart Krita. Does it work?
Comment 2 Ritika 2020-08-28 17:50:12 UTC
   On Fri, Aug 28, 2020, 10:00 PM Tymond < bugzilla_noreply@kde.org[1]>
   wrote:

     https://bugs.kde.org/show_bug.cgi?id=425907

     Tymond < tamtamy.tymona@gmail.com[2]> changed:

     What |Removed |Added
     ----------------------------------------------------------------------------
     CC| | tamtamy.tymona@gmail.com[2]
     Status|REPORTED |NEEDSINFO
     Resolution|--- |WAITINGFORINFO

     --- Comment #1 from Tymond < tamtamy.tymona@gmail.com[2]> ---
     Does it happen with both the mouse and the pen?
     Also please attach Help -> Show system information for bug reports
     before you
     make the change I talk about in the next sentence.
     Go to Configure Krita -> Display and change the Renderer and
     restart Krita.
     Does it work?

   Thank you for reply

   I have check again mouse is working smooth but there is problem with
   xp pen. Mouse work with every renderer settings but pen doesn't work
   with none. Also with other software like ps and coreldraw the pen
   works smooth but not in krita.

   Here is the attachment

   Version: 4.3.0

   Languages: en_US, en

   Hidpi: true

   Qt

   Version (compiled): 5.12.8

   Version (loaded): 5.12.8

   OS Information

   Build ABI: x86_64-little_endian-llp64

   Build CPU: x86_64

   CPU: x86_64

   Kernel Type: winnt

   Kernel Version: 10.0.19041

   Pretty Productname: Windows 10 (10.0)

   Product Type: windows

   Product Version: 10

   OpenGL Info

   Vendor: "Google Inc."

   Renderer: "ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0
   ps_5_0)"

   Version: "OpenGL ES 3.0 (ANGLE 2.1.0.57ea533f79a7)"

   Shading language: "OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0.57ea533f79a7)"

   Requested format: QSurfaceFormat(version 3.0, options
   QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions),
   depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize
   8, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior
   QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace
   QSurfaceFormat::DefaultColorSpace, profile
   QSurfaceFormat::CompatibilityProfile)

   Current format: QSurfaceFormat(version 3.0, options
   QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24,
   redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize
   8, stencilBufferSize 8, samples 0, swapBehavior
   QSurfaceFormat::DefaultSwapBehavior, swapInterval 0, colorSpace
   QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile)

   Version: 3.0

   Supports deprecated functions false

   is OpenGL ES: true

   QPA OpenGL Detection Info

   supportsDesktopGL: true

   supportsAngleD3D11: true

   isQtPreferAngle: true

   Hardware Information

   GPU Acceleration: angle

   Memory: 8090 Mb

   Number of Cores: 4

   Swap Location: C:/Users/Ritika/AppData/Local/Temp

   Current Settings

   Current Swap Location: C:/Users/Ritika/AppData/Local/Temp

   Current Swap Location writable: true

   Undo Enabled: true

   Undo Stack Limit: 30

   Use OpenGL: true

   Use OpenGL Texture Buffer: true

   Use AMD Vectorization Workaround: false

   Canvas State: OPENGL_SUCCESS

   Autosave Interval: 900

   Use Backup Files: true

   Number of Backups Kept: 1

   Backup File Suffix: ~

   Backup Location: Same Folder as the File

   Backup Location writable: false

   Use Win8 Pointer Input: false

   Use RightMiddleTabletButton Workaround: false

   Levels of Detail Enabled: false

   Use Zip64: false

   Display Information

   Number of screens: 1

   Screen: 0

   Name: \\.\DISPLAY1

   Depth: 32

   Scale: 1

   Resolution in pixels: 1920x1080

   Manufacturer:

   Model:

   Refresh Rate: 60

   

   1. mailto:bugzilla_noreply@kde.org
   2. mailto:tamtamy.tymona@gmail.com
Comment 3 Ritika 2020-08-28 17:53:00 UTC
Created attachment 131247 [details]
KritaSystemInformation.txt

   On Fri, Aug 28, 2020, 10:00 PM Tymond < bugzilla_noreply@kde.org[1]>
   wrote:

     https://bugs.kde.org/show_bug.cgi?id=425907

     Tymond < tamtamy.tymona@gmail.com[2]> changed:

     What |Removed |Added
     ----------------------------------------------------------------------------
     CC| | tamtamy.tymona@gmail.com[2]
     Status|REPORTED |NEEDSINFO
     Resolution|--- |WAITINGFORINFO

     --- Comment #1 from Tymond < tamtamy.tymona@gmail.com[2]> ---
     Does it happen with both the mouse and the pen?
     Also please attach Help -> Show system information for bug reports
     before you
     make the change I talk about in the next sentence.
     Go to Configure Krita -> Display and change the Renderer and
     restart Krita.
     Does it work?

   Thank you for reply

   I have check again mouse is working smooth but there is problem with
   xp pen. Mouse work with every renderer settings but pen doesn't work.
   Also with other software like ps and coreldraw the pen works smooth
   but not in krita.

   Here is the attachment

   

   1. mailto:bugzilla_noreply@kde.org
   2. mailto:tamtamy.tymona@gmail.com
Comment 4 Bug Janitor Service 2020-08-29 04:33:08 UTC
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 5 Tiar 2021-03-22 23:51:59 UTC
Please try this:
- switch to Windows Ink in Configure Krita -> Tablet Settings, then restart your PC.
- if it still doesn't help, reinstall your tablet driver.
Comment 6 Bug Janitor Service 2021-04-06 04:33:26 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 7 Bug Janitor Service 2021-04-21 04:33:19 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!