Created attachment 131204 [details] My krita log for bug reports SUMMARY Whenever I attempt opening or creating a file, the program crashes. Krita will remain running and usable as long as the is no file loaded. I downloaded Krita Nightly build 350 and problems continued STEPS TO REPRODUCE 1. 2. 3. OBSERVED RESULT EXPECTED RESULT ADDITIONAL INFORMATION System Info Version: 4.4.0-alpha (git f501273) Languages: en_US, en Hidpi: true Qt Version (compiled): 5.12.9 Version (loaded): 5.12.9 OS Information Build ABI: x86_64-little_endian-llp64 Build CPU: x86_64 CPU: x86_64 Kernel Type: winnt Kernel Version: 6.2.9200 Pretty Productname: Windows 8 (6.2) Product Type: windows Product Version: 8 OpenGL Info Vendor: "Google Inc." Renderer: "ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)" Version: "OpenGL ES 3.0 (ANGLE 2.1.0.57ea533f79a7)" Shading language: "OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0.57ea533f79a7)" Requested format: QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CompatibilityProfile) Current format: QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile) Version: 3.0 Supports deprecated functions false is OpenGL ES: true QPA OpenGL Detection Info supportsDesktopGL: true supportsAngleD3D11: true isQtPreferAngle: true Hardware Information GPU Acceleration: auto Memory: 6042 Mb Number of Cores: 4 Swap Location: C:/Users/home/AppData/Local/Temp Current Settings Current Swap Location: C:/Users/home/AppData/Local/Temp Current Swap Location writable: true Undo Enabled: true Undo Stack Limit: 1000 Use OpenGL: true Use OpenGL Texture Buffer: true Use AMD Vectorization Workaround: false Canvas State: OPENGL_SUCCESS Autosave Interval: 900 Use Backup Files: true Number of Backups Kept: 1 Backup File Suffix: ~ Backup Location: Same Folder as the File Backup Location writable: false Use Win8 Pointer Input: false Use RightMiddleTabletButton Workaround: false Levels of Detail Enabled: false Use Zip64: false Display Information Number of screens: 1 Screen: 0 Name: \\.\DISPLAY1 Depth: 32 Scale: 1 Resolution in pixels: 1366x768 Manufacturer: Model: Refresh Rate: 60
If you download `Krita Plus` from the website, does it also crash or does it work correctly?
Created attachment 131208 [details] attachment-2810-0.html It still continues to crash
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
* Try to switch the display renderer to opengl. If that fixes the issue, there's a problem with the display drivers on your windows 8 system. * If that doesn't work, try to disable canvas acceleration altogether. If that fixes the issue, that also means there is a problem with the display drivers on your windows 8 system. In that case, try to install a newer version of the Intel display drivers.
Created attachment 131273 [details] attachment-11285-0.html Disabling canvas acceleration has fixed the issue. Thank you so much On Thu, Aug 27, 2020 at 6:02 AM Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=425840 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Severity|major |crash > Platform|Other |Microsoft Windows > CC| |boud@valdyas.org > Resolution|--- |WAITINGFORINFO > Status|REPORTED |NEEDSINFO > > --- Comment #4 from Boudewijn Rempt <boud@valdyas.org> --- > * Try to switch the display renderer to opengl. If that fixes the issue, > there's a problem with the display drivers on your windows 8 system. > * If that doesn't work, try to disable canvas acceleration altogether. If > that > fixes the issue, that also means there is a problem with the display > drivers on > your windows 8 system. > > In that case, try to install a newer version of the Intel display drivers. > > -- > You are receiving this mail because: > You reported the bug.
You shouldn't stay on canvas graphics acceleration disabled, if you can help it. Please try to reinstall your graphics card drivers. Make sure your system is fully updated, too. I'm closing this bug report since it's not a problem in Krita, but you should try to fix it using the tip above.