Bug 425687 - Anytime something is done within the animation workspace whether that is moving or creating a frame, Krita will stop responding and then close with no warning and without saving the project being worked on.
Summary: Anytime something is done within the animation workspace whether that is movi...
Status: RESOLVED DUPLICATE of bug 426075
Alias: None
Product: krita
Classification: Applications
Component: Animation (show other bugs)
Version: 4.3.0
Platform: Microsoft Windows Microsoft Windows
: NOR critical
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-08-22 20:28 UTC by Vapreonqueen
Modified: 2020-09-08 16:53 UTC (History)
2 users (show)

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Description Vapreonqueen 2020-08-22 20:28:19 UTC 
SUMMARY
Anytime something is done within the animation workspace whether that is moving or creating a frame, Krita will stop responding and then close with no warning and without saving the project being worked on.
STEPS TO REPRODUCE
1. Open Krita
2. Go to the Animation workspace
3. Attempt to move/create a frame

OBSERVED RESULT
It has always 'stopped responding' and then proceeds to close with no warning and without saving the project with no way to retreive any lost work

EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Tiar 2020-08-22 20:32:31 UTC 
Can you please go to Help -> Show Krita log for bug reports, click "Save to file", and then attach it here to the bug report?
Comment 2 Eoin O'Neill 2020-08-22 21:18:05 UTC 
Hi Vapreonqueen,

This is probably related to a bug that is in 4.3 and is already solved in the upcoming latest version. 

Please try one of these two things and see if it fixes your solution:
1) Please try Krita Plus and see if the issue still occurs on that build.
2) Try turning off Graphics Acceleration and see if the problem continues to occur.

If the problem still occurs after doing one of the above changes, please do as Tymond suggested above.
Comment 3 Bug Janitor Service 2020-09-06 04:33:11 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Vapreonqueen 2020-09-07 10:40:03 UTC 
I apologize for a lack of response, I've tried to get the report log but for me there is no, "save to file' button. And there is an issue for me when I do open the log, it will occasionally crash making it hard to try to just get a screenshot of it.
Comment 5 Tiar 2020-09-07 12:04:52 UTC 
Are you sure you're on 4.3.0? Because if you go to Help -> Show Krita log for bug reports... in Krita 4.3.0 there should be three buttons: "OK", "Save to file", "Copy to clipboard".
Comment 6 Bug Janitor Service 2020-09-08 04:33:15 UTC 
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 7 Tiar 2020-09-08 13:04:55 UTC 
Please make sure you try those two things:
- turn Canvas Graphics Acceleration in Configure Krita -> Display on and restart Krita. It shouldn't crash any more.
- download Krita Plus from the website. It shouldn't crash either, even with CGA off.

If any of those facts are not true in your case, please change the bug report status to "Reported" or "Reopened", we will investigate further. (But I'm pretty sure that's the case).

*** This bug has been marked as a duplicate of bug 426075 ***
Comment 8 Vapreonqueen 2020-09-08 16:53:34 UTC 
Apologies I was in a slightly older verison, I'll test out the newest version and report back if I have any issues. Again thanks for the help!