SUMMARY STEPS TO REPRODUCE 1. 2. 3. OBSERVED RESULT EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION Krita Version: 4.2.9 Languages: tr_TR, tr, en_US, en Hidpi: true Qt Version (compiled): 5.12.7 Version (loaded): 5.12.7 OS Information Build ABI: x86_64-little_endian-llp64 Build CPU: x86_64 CPU: x86_64 Kernel Type: winnt Kernel Version: 6.0.6000 Pretty Productname: Windows 6.0 Product Type: windows Product Version: unknown OpenGL Info Vendor: "Google Inc." Renderer: "ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)" Version: "OpenGL ES 3.0 (ANGLE 2.1.0.57ea533f79a7)" Shading language: "OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0.57ea533f79a7)" Requested format: QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CompatibilityProfile) Current format: QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile) Version: 3.0 Supports deprecated functions false is OpenGL ES: true QPA OpenGL Detection Info supportsDesktopGL: true supportsAngleD3D11: true isQtPreferAngle: true Hardware Information GPU Acceleration: auto Memory: 8099 Mb Number of Cores: 8 Swap Location: C:/Users/owner/AppData/Local/Temp Current Settings Current Swap Location: C:/Users/owner/AppData/Local/Temp Undo Enabled: 1 Undo Stack Limit: 30 Use OpenGL: 1 Use OpenGL Texture Buffer: 1 Use AMD Vectorization Workaround: 0 Canvas State: OPENGL_SUCCESS Autosave Interval: 900 Use Backup Files: 1 Number of Backups Kept: 1 Backup File Suffix: ~ Backup Location: Same Folder as the File Use Win8 Pointer Input: 0 Use RightMiddleTabletButton Workaround: 0 Levels of Detail Enabled: 0 Use Zip64: 0 Display Information Number of screens: 1 Screen: 0 Name: \\.\DISPLAY1 Depth: 32 Scale: 1 Resolution in pixels: 1366x768 Manufacturer: Model: Refresh Rate: 60 Current Settings Current Swap Location: C:/Users/owner/AppData/Local/Temp Undo Enabled: 1 Undo Stack Limit: 30 Use OpenGL: 1 Use OpenGL Texture Buffer: 1 Use AMD Vectorization Workaround: 0 Canvas State: OPENGL_SUCCESS Autosave Interval: 900 Use Backup Files: 1 Number of Backups Kept: 1 Backup File Suffix: ~ Backup Location: Same Folder as the File Use Win8 Pointer Input: 0 Use RightMiddleTabletButton Workaround: 0 Levels of Detail Enabled: 0 Use Zip64: 0
You're apparently using Windows 7? That is no longer supported. You might have to check whether there are updated display drivers for your gpu (https://downloadcenter.intel.com/product/81500/Intel-HD-Graphics-3000), or disable canvas acceleration altogether. See
Please check disabling Canvas Graphics Acceleration. First you can try an easier option, just resetting the configuration (make sure to remove both `kritarc` and `kritadisplayrc`): https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration if it doesn't work, please (close Krita and) open `kritadisplayrc` and change the line from "OpenGLRenderer=auto" to "OpenGLRenderer=none". Save and open Krita.
(In reply to Tymond from comment #2) > Please check disabling Canvas Graphics Acceleration. > First you can try an easier option, just resetting the configuration (make > sure to remove both `kritarc` and `kritadisplayrc`): > https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration > if it doesn't work, please (close Krita and) open `kritadisplayrc` and > change the line from "OpenGLRenderer=auto" to "OpenGLRenderer=none". Save > and open Krita. the problem is that when I press alt+shirt+ctrl , there is nothing happening . I may be wrong while I'm doing this but am i supposed to press these buttons while I opne the krita or after I clicked and openned krita ?
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
@gizoshi could you please try the manual method? It's described just below the buttons method.
(In reply to Tymond from comment #5) > @gizoshi could you please try the manual method? It's described just below > the buttons method. I tried it but still the same. I only see black screen.
@gizoshi: And if you try this? "Please (close Krita and) open `kritadisplayrc` file and change the line from "OpenGLRenderer=auto" to "OpenGLRenderer=none". Save and open Krita."
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!