Bug 424166 - Krita snap package. I can not acces correctly to pop-up palette(right click) with digital pen huion inspiroy h959p
Summary: Krita snap package. I can not acces correctly to pop-up palette(right click) ...
Status: RESOLVED UPSTREAM
Alias: None
Product: krita
Classification: Applications
Component: Usability (show other bugs)
Version: 4.3.0
Platform: Ubuntu Linux
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-07-13 17:53 UTC by Lvaskz
Modified: 2020-07-15 01:17 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
attachment-10193-0.html (4.48 KB, text/html)
2020-07-14 04:37 UTC, Lvaskz
Details
attachment-10280-0.html (4.88 KB, text/html)
2020-07-14 04:38 UTC, Lvaskz
Details
attachment-19284-0.html (1.13 KB, text/html)
2020-07-15 01:17 UTC, Lvaskz
Details

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Description Lvaskz 2020-07-13 17:53:25 UTC
SUMMARY
With krita snap package I can not use right click(pop-up palette) with pen huion tablet inspiroy h950p. 

STEPS TO REPRODUCE
1. Install krita snap package from snapstore
2. Open krita from appmenu. Plug huion tablet, start painting, use right click from pen digitizer to access popup palette. 
3. 

OBSERVED RESULT
Popup palette is not shown permanently. 
I can not Select any tool from popup palette, not tools, not colores, any thing.
Only Is usted the brush AND colores by default. That Is not happen with krita appimage. Krita appimage Is working properly.

EXPECTED RESULT
Use AND access popup pelette from right click from pen digitizer.Select brushes AND diferentes color. 

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: kde plasma/ Ubuntu 20.04
(available in About System)
KDE Plasma Version: 5.19.3
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Tiar 2020-07-13 18:43:52 UTC
Hi, can you please attach Help -> Show system information for bug reports and can you please check if you have the same issue in an appimage provided on krita.org? Generally to get the best tablet support we recommend using appimages because it contains the last known good Qt version with Dmitry's special fixes (that were upstreamed but there are different versions that will contain those fixes).
Comment 2 Lvaskz 2020-07-14 04:37:38 UTC
Created attachment 130103 [details]
attachment-10193-0.html

Krita

 Version: 4.3.0
 Languages: es_CR, es, es, es_CR, es
 Hidpi: true

Qt

  Version (compiled): 5.12.3
  Version (loaded): 5.12.3

OS Information

  Build ABI: x86_64-little_endian-lp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: linux
  Kernel Version: 5.3.0-62-generic
  Pretty Productname: Ubuntu Core 18
  Product Type: ubuntu-core
  Product Version: 18
  Desktop: KDE

OpenGL Info

  Vendor:  "Intel Open Source Technology Center"
  Renderer:  "Mesa DRI Intel(R) Haswell Mobile "
  Version:  "3.0 Mesa 19.0.8"
  Shading language:  "1.30"
  Requested format:  QSurfaceFormat(version 3.0, options
QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize
24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize
8, stencilBufferSize 8, samples -1, swapBehavior
QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace
QSurfaceFormat::DefaultColorSpace, profile
 QSurfaceFormat::CompatibilityProfile)
  Current format:    QSurfaceFormat(version 3.0, options
QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize
24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize
8, stencilBufferSize 8, samples -1, swapBehavior
QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace
QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
     Version: 3.0
     Supports deprecated functions true
     is OpenGL ES: false

QPA OpenGL Detection Info
  supportsDesktopGL: true
  supportsOpenGLES: true
  isQtPreferOpenGLES: false

Hardware Information

  GPU Acceleration: auto
  Memory: 3840 Mb
  Number of Cores: 4
  Swap Location: /tmp

Current Settings

  Current Swap Location: /tmp
  Current Swap Location writable: true
  Undo Enabled: true
  Undo Stack Limit: 30
  Use OpenGL: true
  Use OpenGL Texture Buffer: true
  Use AMD Vectorization Workaround: false
  Canvas State: OPENGL_NOT_TRIED
  Autosave Interval: 900
  Use Backup Files: true
  Number of Backups Kept: 1
  Backup File Suffix: ~
  Backup Location: Same Folder as the File
  Backup Location writable: false
  Use Win8 Pointer Input: false
  Use RightMiddleTabletButton Workaround: false
  Levels of Detail Enabled: false
  Use Zip64: false


Display Information
Number of screens: 1
Screen: 0
Name: eDP-1
Depth: 24
Scale: 1
Resolution in pixels: 1366x768
Manufacturer: LGD
Model:
Refresh Rate: 60


El lun., 13 jul. 2020 a las 12:43, Tymond (<bugzilla_noreply@kde.org>)
escribió:

> https://bugs.kde.org/show_bug.cgi?id=424166
>
> Tymond <tamtamy.tymona@gmail.com> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>          Resolution|---                         |WAITINGFORINFO
>                  CC|                            |tamtamy.tymona@gmail.com
>              Status|REPORTED                    |NEEDSINFO
>
> --- Comment #1 from Tymond <tamtamy.tymona@gmail.com> ---
> Hi, can you please attach Help -> Show system information for bug reports
> and
> can you please check if you have the same issue in an appimage provided on
> krita.org? Generally to get the best tablet support we recommend using
> appimages because it contains the last known good Qt version with Dmitry's
> special fixes (that were upstreamed but there are different versions that
> will
> contain those fixes).
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 3 Lvaskz 2020-07-14 04:38:09 UTC
Created attachment 130104 [details]
attachment-10280-0.html

appimage works fine

El lun., 13 jul. 2020 a las 22:37, Luis Vásquez Rugama (<titovaskz@gmail.com>)
escribió:

> Krita
>
>  Version: 4.3.0
>  Languages: es_CR, es, es, es_CR, es
>  Hidpi: true
>
> Qt
>
>   Version (compiled): 5.12.3
>   Version (loaded): 5.12.3
>
> OS Information
>
>   Build ABI: x86_64-little_endian-lp64
>   Build CPU: x86_64
>   CPU: x86_64
>   Kernel Type: linux
>   Kernel Version: 5.3.0-62-generic
>   Pretty Productname: Ubuntu Core 18
>   Product Type: ubuntu-core
>   Product Version: 18
>   Desktop: KDE
>
> OpenGL Info
>
>   Vendor:  "Intel Open Source Technology Center"
>   Renderer:  "Mesa DRI Intel(R) Haswell Mobile "
>   Version:  "3.0 Mesa 19.0.8"
>   Shading language:  "1.30"
>   Requested format:  QSurfaceFormat(version 3.0, options
> QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize
> 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize
> 8, stencilBufferSize 8, samples -1, swapBehavior
> QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace
> QSurfaceFormat::DefaultColorSpace, profile
>  QSurfaceFormat::CompatibilityProfile)
>   Current format:    QSurfaceFormat(version 3.0, options
> QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize
> 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize
> 8, stencilBufferSize 8, samples -1, swapBehavior
> QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace
> QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
>      Version: 3.0
>      Supports deprecated functions true
>      is OpenGL ES: false
>
> QPA OpenGL Detection Info
>   supportsDesktopGL: true
>   supportsOpenGLES: true
>   isQtPreferOpenGLES: false
>
> Hardware Information
>
>   GPU Acceleration: auto
>   Memory: 3840 Mb
>   Number of Cores: 4
>   Swap Location: /tmp
>
> Current Settings
>
>   Current Swap Location: /tmp
>   Current Swap Location writable: true
>   Undo Enabled: true
>   Undo Stack Limit: 30
>   Use OpenGL: true
>   Use OpenGL Texture Buffer: true
>   Use AMD Vectorization Workaround: false
>   Canvas State: OPENGL_NOT_TRIED
>   Autosave Interval: 900
>   Use Backup Files: true
>   Number of Backups Kept: 1
>   Backup File Suffix: ~
>   Backup Location: Same Folder as the File
>   Backup Location writable: false
>   Use Win8 Pointer Input: false
>   Use RightMiddleTabletButton Workaround: false
>   Levels of Detail Enabled: false
>   Use Zip64: false
>
>
> Display Information
> Number of screens: 1
> Screen: 0
> Name: eDP-1
> Depth: 24
> Scale: 1
> Resolution in pixels: 1366x768
> Manufacturer: LGD
> Model:
> Refresh Rate: 60
>
>
> El lun., 13 jul. 2020 a las 12:43, Tymond (<bugzilla_noreply@kde.org>)
> escribió:
>
>> https://bugs.kde.org/show_bug.cgi?id=424166
>>
>> Tymond <tamtamy.tymona@gmail.com> changed:
>>
>>            What    |Removed                     |Added
>>
>> ----------------------------------------------------------------------------
>>          Resolution|---                         |WAITINGFORINFO
>>                  CC|                            |tamtamy.tymona@gmail.com
>>              Status|REPORTED                    |NEEDSINFO
>>
>> --- Comment #1 from Tymond <tamtamy.tymona@gmail.com> ---
>> Hi, can you please attach Help -> Show system information for bug reports
>> and
>> can you please check if you have the same issue in an appimage provided on
>> krita.org? Generally to get the best tablet support we recommend using
>> appimages because it contains the last known good Qt version with Dmitry's
>> special fixes (that were upstreamed but there are different versions that
>> will
>> contain those fixes).
>>
>> --
>> You are receiving this mail because:
>> You reported the bug.
>
>
Comment 4 Halla Rempt 2020-07-14 09:07:02 UTC
The appimage works because it comes with a patched version of Qt. The snap uses a default Qt from Ubuntu's libraries, which doesn't have the bugfix (yet).
Comment 5 Lvaskz 2020-07-14 18:31:47 UTC
So, snap package Wil be fixed in the near future?
Comment 6 Halla Rempt 2020-07-14 19:11:33 UTC
I don't really know; we don't make the snap packages themselves, and it depends on when the Qt Company accepts our patch for the broken handling of stylus buttons, and when that gets into Ubuntu. On Linux, _only_ the appimages are official because we can control the dependencies in those.
Comment 7 Lvaskz 2020-07-15 01:17:34 UTC
Created attachment 130132 [details]
attachment-19284-0.html

Ok, so then, I Will drop krita snap package. I prefer use what really Is
working properly. Thank you .

El mar., 14 jul. 2020 1:11 p. m., Boudewijn Rempt <bugzilla_noreply@kde.org>
escribió:

> https://bugs.kde.org/show_bug.cgi?id=424166
>
> --- Comment #6 from Boudewijn Rempt <boud@valdyas.org> ---
> I don't really know; we don't make the snap packages themselves, and it
> depends
> on when the Qt Company accepts our patch for the broken handling of stylus
> buttons, and when that gets into Ubuntu. On Linux, _only_ the appimages are
> official because we can control the dependencies in those.
>
> --
> You are receiving this mail because:
> You reported the bug.