When attempting to open any version of Krita, the OS shows it is loading but the splash screen does not show and nothing opens. I have tried multiple steps; uninstalling/reinstalling, restarting PC, cleaning registry and hard drive, and running the debug for older versions. SOFTWARE/OS VERSIONS Windows: 10 Home ADDITIONAL INFORMATION Log Name: Application Source: Application Error Date: 6/30/2020 3:46:50 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-RGEREUQ Description: Faulting application name: krita.exe, version: 0.0.0.0, time stamp: 0x00000000 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000000000000000 Faulting process id: 0x2734 Faulting application start time: 0x01d64f172f3b1331 Faulting application path: C:\Users\othel\OneDrive\Documents\Krita (x64)\bin\krita.exe Faulting module path: unknown Report Id: 0fdf2ce7-afa9-4c13-b979-a17432f70d65 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-06-30T19:46:50.070159600Z" /> <EventRecordID>20642</EventRecordID> <Channel>Application</Channel> <Computer>DESKTOP-RGEREUQ</Computer> <Security /> </System> <EventData> <Data>krita.exe</Data> <Data>0.0.0.0</Data> <Data>00000000</Data> <Data>unknown</Data> <Data>0.0.0.0</Data> <Data>00000000</Data> <Data>c0000005</Data> <Data>0000000000000000</Data> <Data>2734</Data> <Data>01d64f172f3b1331</Data> <Data>C:\Users\othel\OneDrive\Documents\Krita (x64)\bin\krita.exe</Data> <Data>unknown</Data> <Data>0fdf2ce7-afa9-4c13-b979-a17432f70d65</Data> <Data> </Data> <Data> </Data> </EventData> </Event>
Try to reset the configuration: https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration and get us a crash log: https://docs.krita.org/en/reference_manual/dr_minw_debugger.html also please note that you installed Krita inside Documents on your OneDrive... is it intentional and if so, why?
I tried the recommended steps and Krita still does not load. Also I downloaded to my OneDrive to see if where the file location made a difference.
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
Please attach the kritacrash.log file, which you can find in %LOCALAPPDATA% If there is also a krita.log file, please attach that as well to this bug report.
Please attach the files Boudewijn asked about. If you have trouble finding them, please just ask and we'll help. You should be able to find them in the folder that you get when you paste %LOCALAPPDATA% into the file browser.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!